Guest User
March 16, 2023
This was our first time in Pamporovo, with “Pamporovo Ski camp” organization. The hotel is located in some very quiet natural woods. Not close to the ski-slopes, but being the part of “Ski camp” transportation to the ski-slopes and back was organized very well. Hotel itself looks like it is stuck in 80’s. Our room was large and cleaned regularly, but quite basic. It could be heated for a few degrees more. There are only two power sockets that are not in particularly convenient locations, and the internet was very slow. Since the room is very spacious, it requires more lights than it has at the moment. The food in general was adequate for us, but not to the same standard as an other 4-stars hotels. Biggest plus for the hotel is related to the staff - very helpful and friendly. In fact they almost behave like friends. Special thanks to Nikolay, restaurant Manager – since my kids are on gluten-free diet, he was extremely attentive. For each meal he was there to give us advice and all the information about the meals, so we could have the clear picture what we can or cannot eat. Even more, since we had some gluten-free groceries, he organized special meals to be prepared for us, out of standard menu. Big Bravo to Nikolay for his professionalism! Overall the hotel is good value.