Guest User
November 15, 2023
Let's start with the fact that this trip was not my first visit to the hotel, which had previously impressed with its hospitality and comfortable rooms. The last time I stayed there was 10 years ago, and I thought that the hotel's historical reputation for quality and my prior experiences there were being maintained; I was mistaken. The room we were given was shockingly bad: furniture with chipped corners, wear on the upholstered furniture, a landline phone from the last century, wall damages, and I am not even ready to comment on the shower condition (the wood was bubbling from moisture and the shower curtain was stained with dirt). Our room was changed only after a second request, despite being initially told that there were no other rooms available (apparently, my husband was more persuasive). Interestingly, a hotel employee said that renovated rooms are only given to those who book directly, not through booking.com—a curious policy. In the end, we were given a "higher category room," but again it was one that had seen better days (the absence of a bedside outlet and worn furniture clearly indicated no renovations for over 10 years). The showerhead was leaking (though, to their credit, it was immediately fixed), towels were provided inconsistently in the required amount (we were with a small child), and occasionally they were free of dirty marks. In summary: upon entering the hotel, one gets the impression that the hotel upholds a tradition of high-level hospitality. Once you check in, it feels like the hotel is living out its final years and the owners are trying to extract as much as possible from it without investing in renovations. For the same money, one could find a much nicer room and hotel in Paris, even with three stars.