Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 16, 2026
Anonymous User
Overall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues.
However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant.
Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved.
I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.
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Price per night from:AU$145
Posted on Aug 29, 2025
Guest User
If I had known the suite would have a sofa bed and two single beds, I wouldn't have booked it.
The cleanliness and environment were quite good. The room was spacious, and there was a large supermarket a few hundred meters away. The microwave was very convenient.
I asked room service for a bottle opener, and they charged me 6 euros. I later returned it. Remember, delivery to the room costs money, but picking it up at the front desk downstairs is free.
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Price per night from:AU$179
Posted on Jan 6, 2026|Classic King Room
JaniceEverything is perfect except the hotel location which is a little far from the nearest metro station and of course, away from the main shopping district and attractions.
However, the comfort of the room more than made up for it. The shower head pressure was strong, the sheets were clean and crisp, and the a/c and heater worked fine. The housekeeping service was pretty stellar as well, and we even got a can of olive oil as a welcome gift as well as a bagel as part of the Three Kings’ celebration.
If you are looking at doing your laundry, note that the nearest laundromat is abt a 7mins walk away (300m). Bring your bedroom slippers too as the hotel doesn’t provide any.
Overall, we had a great stay at Hard Rock Madrid and will recommend all who are looking for a lux stay at a reasonable cost.
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Price per night from:AU$211
Posted on Feb 10, 2026|Standard Queen Room
DazhazhadesuThe hotel is located right next to Retiro Park, on the edge of Madrid's central business district. It takes over half an hour by subway to get to the Royal Palace or the Prado Museum area, or about 15 minutes by taxi. The nearest metro station is a very close 3-minute walk away.
The hotel's cleanliness was decent, but it's clear the facilities are quite old.
I booked a room without breakfast, but for some reason, breakfast was complimentary, which was a nice surprise. The variety wasn't extensive, but the taste was acceptable. You could also order from a menu.
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Price per night from:AU$133
Posted on Apr 11, 2026
Guest User
The room was spotless and very tidy, and housekeeping did an excellent job daily. Maybe we were lucky, as we didn't encounter any of the bizarre issues mentioned in other reviews. The front desk staff were incredibly thoughtful; we arrived at the hotel around 9 AM, and they kindly checked if our room could be prepared early. We were fortunate to get an early check-in. Everything went smoothly!
The breakfast was absolutely fantastic and highly recommended! There was such a wide variety that it was easy to get overwhelmed and accidentally eat too much. I wasn't hungry for the rest of the day. The yogurt bar left a strong impression: thick yogurt, individual cream cheese balls, and cubed cheese curds, all served with nuts, sunflower seeds, dried plums, and dried dates. You could grab a ceramic bowl and mix and match to your heart's content. One bowl like that would keep me full until evening! 😄😄 It's a shame I didn't take any photos; I honestly forgot. The hotel was very thoughtful, with three coffee and tea stations. There was also a separate area with packaged snacks and drinks; it was really thoughtful for tourists to grab a couple on their way out.
I will definitely come back here again when I visit Madrid.
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Price per night from:AU$212
Posted on May 16, 2026
Jong-Ki KimTheir room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later
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Price per night from:AU$155
Posted on Jul 7, 2025
CHOW LONG HANGThe location is convenient.
The staff are friendly
I like the public area on the ground floor, if there could be more charging place would be nice.
However, only 2 bathroom for 12 people is not enough. One of the bathroom only have cold water and the sink is outside the toilet.
I think it is a fair option for such a price in the city, still there is an improvement.
If you are a solo traveller that need a short stay, it is an acceptable choice.
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Price per night from:AU$19
Posted on Jun 26, 2025
Anonymous User
We came to the apartment at 3pm (check in time) and found out that a cleaner was still in the mid-way of cleaning. We talked to reception who immediately sent one more cleaner to help and said the apartment would he ready in 10 mins. We got into the apartment like 20 mins later and felt like that the floor might not have been mopped. I stayed there for 5 nights and found that the sole of my slippers were blackened, which always left dirty slipper print in washroom after shower.
We had stayed in a 2 bedrooms 2 washrooms apartment. The furnishing however was very strange. While the master bedroom was equipped with 2 single beds placed together, the other small bedroom with only sliding door was with a double bed! My friend stayed in a 2 bedrooms 1 washroom apartment got a much better configuration which is a normal double bedroom and a twin room (as advised in website).
Besides, the living room was a bit dark.
On the whole, the stay was still fairly satisfactory. Reception staff was polite, helpful and efficient. Provision of basic cooking essentials including oil was good. Stuff in cleaning kit and toilet paper however was inadequate for a long stay. We needed to go to reception (opens only 0900-1700) to get additional supplies. Wish the cleaner would stock the place according to stay duration of the guests.
The apartment is situated in a very convenient location. 5 mins to Metro Palos de la Frontera, 10 mins to Atocha train station, 2 mins to Carrefour Express, 7 mins to Lidl supermarket. There is also another big supermarket Dia nearby.
Above all, the building provides free luggage storage facilities in 3,4 & 5 floors. You need €1 to operate the locker but you can it back when returning the key. That’s real convenient.
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Price per night from:AU$178
Posted on May 12, 2025|Double Room
Guest User• The bed was very comfortable and provided a good night’s sleep.
• The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C.
• The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around.
• The bathroom included a hairdryer.
• The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering.
• No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink.
• There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge.
• Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner.
• It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus).
• The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto.
• Their assistance made our trip much smoother and more comfortable.
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Price per night from:AU$92
Posted on Dec 30, 2025
Anonymous User
It's a bit underwhelming for an Ibis chain, but overall, it's better than the average hotel in Spain for the price.
Close to the metro, and in spring, you can enjoy the almond blossoms in the park across the street.
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Price per night from:AU$67