5-Star Hotels in Madrid

The room was a bit small, but all the facilities were complete, and the staff were very enthusiastic and provided excellent service. The location is superb, with plenty of restaurants nearby.

The location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled. The breakfast area and service were good but could use some improvement, both in organization and attentiveness. Concierge service was good. All front desk staff, bellboys, and door staff were excellent. Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations. This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests! I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this. While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.

This was my second stay here. The hotel has an excellent location, with a subway station right downstairs. Upon arrival, there were thoughtful snacks on the bed, and the toiletries were L'Occitane, with plenty of bottles provided. The best part, of course, was the large bar of soap, so I didn't have to ask the hotel for one. They also offer turn-down service. Additionally, the hotel thoughtfully provides charging adapters for Chinese guests, which is very convenient. For a hotel costing nearly 3000, it would be even better if the minibar were free. The breakfast was quite rich for a European hotel, though there were slightly fewer hot food options.

We had a very pleasant stay at this hotel. The location is extremely convenient, making it easy to walk to nearby attractions, restaurants, and public transport, which saved us a lot of time during our trip. The room was clean, well-maintained, and comfortable, providing a relaxing place to rest after a long day of sightseeing. The bed was cozy, and the overall environment felt quiet and safe. The staff were also friendly and helpful, adding to the smooth experience from check-in to check-out. Overall, it is a great choice for travelers who value a convenient location, cleanliness, and a comfortable stay. We would happily stay here again.

After a frustrating experience at the Sofitel in Lisbon, I was immediately put at ease by the warm and professional front desk staff upon arriving at the Four Seasons in Madrid. The bellhop who helped with my luggage to the room was also very enthusiastic, even offering to get me more water, to which I replied I would call if needed. The hotel's location, as expected, is right in the heart of the shopping district. The ambiance perfectly matches the hotel's standards. In contrast, the Oriental Mandarin in Barcelona had much smaller rooms. Overall, I'm very satisfied with my stay at the Four Seasons this time.

The hotel's location and staff service were excellent. It was very convenient to get to the palace, old town, and various restaurants. There are plenty of dining options nearby, including Chinese, Japanese, Western cuisine, as well as many pubs and cafes. A department store is just a 5-minute walk away for shopping. The hotel facilities are very automated and new. However, the space layout is a bit impractical: the bathroom door blocks the toilet door from opening fully, and the wardrobe is completely open-concept with only one shelf, a single hanging rod, and two drawers. One of the drawers is mostly taken up by the safe. Long coats and dresses cannot be hung vertically. I suggest the hotel move the ironing board from the hanging area to the bathroom, as it currently takes up valuable hanging space. The bar and terrace are fantastic, with great space and location. You can enjoy beautiful Madrid sunsets and evening glow from there.

Went to meet a friend at their cafe and was very impressed with the black and gold colour scheme throughout the lobby and the cafe area. The cafe has a nice seating layout with very comfortable sofa’s and some decent arm chairs. The service is also second to none & the coffee was really nice. It also was rather reasonably priced considering the location. Would definitely recommend it if you’re in the area :)

If I had known the suite would have a sofa bed and two single beds, I wouldn't have booked it. The cleanliness and environment were quite good. The room was spacious, and there was a large supermarket a few hundred meters away. The microwave was very convenient. I asked room service for a bottle opener, and they charged me 6 euros. I later returned it. Remember, delivery to the room costs money, but picking it up at the front desk downstairs is free.

The location is very good, close to Puerta del Sol and Retiro Park. However, the cleaning staff had a bad attitude and often opened the door directly into the room. I stayed for three nights and only made the bed one night. One night when I returned to the hotel, I found that the door card for power supply had been pulled out. There were hairs on the towels in the bathroom. The mini bar was not replenished in time. As a five-star hotel, there are many areas that need improvement.

We stayed at The Madrid Edition while celebrating my friend’s 40th birthday in Spain, and it was the perfect choice for the trip. From the moment we arrived, the experience felt special and well thought out. The hotel kindly surprised us with complimentary cava and a birthday cake, which was such a lovely touch and made the celebration even more memorable. We had also requested a flower arrangement in advance, and it was done beautifully—exactly as we had hoped. The location is another huge advantage. The hotel sits right in the middle of the city, making it extremely convenient to walk to restaurants, bars, and shopping areas. It made exploring Madrid effortless. What truly stood out was the staff. Everyone we interacted with was incredibly friendly, welcoming, and professional, which made our stay even more enjoyable. The only small downside was the room ambience lighting felt a little too dim at times. Aside from that minor detail, everything—from the lobby and facilities to the rooms—was excellent. Overall, we had a wonderful stay and would happily recommend The Madrid Edition to anyone visiting Madrid, especially for a special occasion.