3-Star Hotels in Madrid

This was a first-time stay at a Social Hub property and It was excellent from check-in to check-out. Location in the centre of Madrid enables easy access to the must-see sights and to quality restaurants and bars. Especially memorable was the personal attention provided by Sebastian Wood at the front desk - nothing was too much trouble and he was a fountain of useful information about the delights of Madrid. Definitely a first choice for future stays in Madrid and in other European cities where Social Hub operates.

The hotel is very close to the subway, about a 5-minute walk. It's also about a 20-minute walk to the Spanish Steps. Aside from the small room, everything else was pretty good. The staff were mostly very welcoming and helpful.

Their room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later

The location was amazing and located right next to the Atocha station and subway lines. I stayed in a mixed gender 4 bedroom and everyone was respectful. I will flag that you need to bring your own lock as none is provided and your own towel. There is also no shared kitchen space unlike their Barcelona property. However, they excelled in planning daily activities for guests- great for solo travellers. Overall a clean and decent stay.

Subject: Official Complaint regarding my stay at Colectia Stays Atocha - Rude Staff and Misinformation Dear Customer Service Support, I am writing to lodge a formal complaint against the reception/customer service of Colectia Stays Atocha (Calle Doctor Mata, 1, Madrid) regarding my booking. The staff’s behavior on WhatsApp was extremely unprofessional, rude, and hostile. When I politely asked if they could provide an extra blanket since the room only had one double bed, the representative repeatedly rejected my request in a highly aggressive manner. More shockingly, the text message literally said, ”please, we already have answered all your questions, stop writing us about blankets, thank you in advance.” This is completely unacceptable customer service. Shortly after this rude remark, they contradicted themselves by stating that my room (Double Superior) actually includes a single chair bed and therefore already has 2 blankets. The constant misinformation, lack of empathy, and hostile attitude have severely ruined my travel experience and caused immense distress before my arrival. I request that Trip.com look into this property's behavior, warn the management, and follow up on my case. I have saved all chat screenshots as evidence. Thank you for your urgent attention to this matte

My stay started very well, with an excellent experience at reception. The member of staff who welcomed us was extremely friendly, attentive and helpful, which created a very positive first impression. I also noticed the same friendliness from different members of staff during the evenings, especially when I returned to the hotel after going out. This was definitely one of the highlights of my stay. However, over the course of the stay, several points caused some discomfort. The room does not get completely dark, as the blackout curtain does not cover the entire window. This becomes particularly noticeable in the morning and makes it more difficult to sleep properly. The sound insulation is also not the best. Every day, noise starts around 7–8am, either from other guests moving around or from the cleaning staff, which makes it difficult to sleep a little longer. Another issue is the bathroom shower enclosure, which does not contain the water properly. After taking a shower, a considerable amount of water ends up on the bathroom floor. Apart from being inconvenient for the guest, I imagine this also creates unnecessary additional work for the cleaning staff. I stayed at the same chain's hotel in Santo Tirso, Portugal, and this was not an issue there. At breakfast, the tables are frequently left dirty, and the way guests are checked in — “Is it for breakfast? What is your room number?” — can feel somewhat abrupt, particularly because of the way the question is delivered by the person there. At the Santo Tirso hotel, my experience was much more natural and welcoming in this regard. I also missed some small complimentary touches that I had at the Santo Tirso hotel, such as water in the room, a small chocolate, snack (peanuts) and a coffee machine. These are small details, but they do make a difference to the overall guest experience. On the positive side, the daily room cleaning was exceptional, genuinely spotless. This was definitely one of the strongest points of my stay. I also appreciated the reception machine available to guests with cold water. Having easy access to cold water was a nice touch and something I particularly appreciated. Regarding the location, being close to the airport is certainly convenient for guests who need that proximity. However, the surrounding area has some abandoned and occupied buildings, which creates a certain feeling of insecurity, particularly when leaving a car parked on the street. Overall, there are some very positive aspects, especially the friendliness of the staff, the excellent room cleaning and the convenient facilities such as the cold-water machine. However, there are also several areas where the hotel could improve, particularly regarding noise, room darkening, the bathroom shower enclosure and the breakfast service. As our stay was not primarily because of the airport, I am not sure we would choose this hotel again unless proximity to the airport was an important requirement.

This hotel is conveniently located near the airport, which is great for travelers. However, the shuttle service between the hotel and the airport requires advance booking and costs 6 euros. While public transportation (bus) is available between the hotel and the airport, there's no direct route, so a transfer is necessary. The bed is large and comfortable, but it makes the room feel cramped, sacrificing space between the room's empty areas and the bathroom.

Among the many expensive hotels in Madrid, this one offers great value for money and is suitable for solo travelers. It's conveniently located with numerous bus stops and a metro station right outside. A taxi ride to Atocha train station costs around ten euros, and to the airport, it's less than forty euros. The facilities and cleanliness meet expectations for a three-star hotel.

Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!

This property in the Serrano area is very well located to reach our starting point in the Colon area to run them Madrid half marathon. 2 km walk and we are at the starting point The rooms are clean. The location of the hotel is close to #2 Metro Station Nunez D bill Bilbao and Diego de Leon Which itself has a very convenient transportation, Hub for us. We will certainly come back again next year when we do Madrid half marathon this will be our ideal location which we like to share with our friends and family