3-Star Hotels in Madrid

Overall, the hotel's location is unbeatable 👍. It's about a 5-minute walk from the metro station, and you can even walk to the Royal Palace of Madrid, which is incredibly convenient for tourists. The front desk staff were very friendly and polite 😊, and the room itself was clean with no major issues. However, during my three-night stay, my towels were never replaced. It wouldn't have been a big deal if they just left them, but the most ridiculous thing was that I had hung a wet towel to dry, and the cleaning staff actually folded it back up and put it in its original spot. This caused the towel to develop a musty smell 🤢, which was really unpleasant. Additionally, the rubber seal on the shower door was loose and had come off, causing water to leak all over the bathroom floor when showering 💧. This made the entire floor wet, and the facility maintenance could definitely be improved. I hope the hotel can pay more attention to these details. After all, with such a great location, it would be perfect if the cleaning and maintenance were better 🙏.

Located in a middle-class residential area, the surroundings are quite peaceful, yet the hotel boasts excellent transportation links. The subway is just a five-minute walk away, and there's a bus stop right outside the hotel. You can even walk to the palace or take a bus from the hotel entrance. There are several supermarkets conveniently located just a right turn from the hotel entrance. Every staff member at the hotel is incredibly warm and helpful. There was a previous review mentioning an elderly person in their seventies being asked to pay extra and then being kicked out; that's simply a Chinese elder trying to take advantage and then twisting the facts when it didn't work out. It's completely untrue and shouldn't be believed. It's truly irresponsible that Trip.com would publish such a review along with photos showing people's faces.

Conveniently located near Chamartín Station with easy access to transport. The breakfast selection is extensive, but it can get crowded, so expect to queue. While the hotel is a bit older, it's clean, and the rooms are spacious.

The location is fantastic, right next to the train station. The entire building has been newly renovated and feels very comfortable. We booked a quad room, and one of my fellow travelers had incredibly smelly shoes. Luckily, he agreed to open the windows, and since my bed was by the window, I had a constant supply of fresh air. The downside of open windows was the street noise, which was loud all night. On the ground floor, the owner runs a bar. We added breakfast for 10 euros, which was a very standard continental breakfast. The basement has a common room, as well as coin-operated washing machines and luggage storage. The guy at the front desk yesterday wasn't very friendly. :-)

Subject: Official Complaint regarding my stay at Colectia Stays Atocha - Rude Staff and Misinformation Dear Customer Service Support, I am writing to lodge a formal complaint against the reception/customer service of Colectia Stays Atocha (Calle Doctor Mata, 1, Madrid) regarding my booking. The staff’s behavior on WhatsApp was extremely unprofessional, rude, and hostile. When I politely asked if they could provide an extra blanket since the room only had one double bed, the representative repeatedly rejected my request in a highly aggressive manner. More shockingly, the text message literally said, ”please, we already have answered all your questions, stop writing us about blankets, thank you in advance.” This is completely unacceptable customer service. Shortly after this rude remark, they contradicted themselves by stating that my room (Double Superior) actually includes a single chair bed and therefore already has 2 blankets. The constant misinformation, lack of empathy, and hostile attitude have severely ruined my travel experience and caused immense distress before my arrival. I request that Trip.com look into this property's behavior, warn the management, and follow up on my case. I have saved all chat screenshots as evidence. Thank you for your urgent attention to this matte

My stay started very well, with an excellent experience at reception. The member of staff who welcomed us was extremely friendly, attentive and helpful, which created a very positive first impression. I also noticed the same friendliness from different members of staff during the evenings, especially when I returned to the hotel after going out. This was definitely one of the highlights of my stay. However, over the course of the stay, several points caused some discomfort. The room does not get completely dark, as the blackout curtain does not cover the entire window. This becomes particularly noticeable in the morning and makes it more difficult to sleep properly. The sound insulation is also not the best. Every day, noise starts around 7–8am, either from other guests moving around or from the cleaning staff, which makes it difficult to sleep a little longer. Another issue is the bathroom shower enclosure, which does not contain the water properly. After taking a shower, a considerable amount of water ends up on the bathroom floor. Apart from being inconvenient for the guest, I imagine this also creates unnecessary additional work for the cleaning staff. I stayed at the same chain's hotel in Santo Tirso, Portugal, and this was not an issue there. At breakfast, the tables are frequently left dirty, and the way guests are checked in — “Is it for breakfast? What is your room number?” — can feel somewhat abrupt, particularly because of the way the question is delivered by the person there. At the Santo Tirso hotel, my experience was much more natural and welcoming in this regard. I also missed some small complimentary touches that I had at the Santo Tirso hotel, such as water in the room, a small chocolate, snack (peanuts) and a coffee machine. These are small details, but they do make a difference to the overall guest experience. On the positive side, the daily room cleaning was exceptional, genuinely spotless. This was definitely one of the strongest points of my stay. I also appreciated the reception machine available to guests with cold water. Having easy access to cold water was a nice touch and something I particularly appreciated. Regarding the location, being close to the airport is certainly convenient for guests who need that proximity. However, the surrounding area has some abandoned and occupied buildings, which creates a certain feeling of insecurity, particularly when leaving a car parked on the street. Overall, there are some very positive aspects, especially the friendliness of the staff, the excellent room cleaning and the convenient facilities such as the cold-water machine. However, there are also several areas where the hotel could improve, particularly regarding noise, room darkening, the bathroom shower enclosure and the breakfast service. As our stay was not primarily because of the airport, I am not sure we would choose this hotel again unless proximity to the airport was an important requirement.

The industrial-style decor was as basic as it gets, which was fine since I only needed to sleep for five hours before catching my flight. There was no view from the window, it was completely blocked. It's a convenient ten-minute drive to the airport, and there's also a shuttle bus available.

• The bed was very comfortable and provided a good night’s sleep. • The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C. • The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around. • The bathroom included a hairdryer. • The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering. • No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink. • There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge. • Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner. • It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus). • The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto. • Their assistance made our trip much smoother and more comfortable.

Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!

This property in the Serrano area is very well located to reach our starting point in the Colon area to run them Madrid half marathon. 2 km walk and we are at the starting point The rooms are clean. The location of the hotel is close to #2 Metro Station Nunez D bill Bilbao and Diego de Leon Which itself has a very convenient transportation, Hub for us. We will certainly come back again next year when we do Madrid half marathon this will be our ideal location which we like to share with our friends and family