3-Star Hotels in Madrid

This was a first-time stay at a Social Hub property and It was excellent from check-in to check-out. Location in the centre of Madrid enables easy access to the must-see sights and to quality restaurants and bars. Especially memorable was the personal attention provided by Sebastian Wood at the front desk - nothing was too much trouble and he was a fountain of useful information about the delights of Madrid. Definitely a first choice for future stays in Madrid and in other European cities where Social Hub operates.

Their room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later

An absolutely amazing stay! The only slight downside was that check-in was a bit slow and chaotic. I almost got cut in line by someone who arrived later (because there were just so many people). My flight arrived late, but the 24-hour front desk was super convenient. You can take the 203 bus directly from the airport to a stop just 100 meters downstairs. The area is very lively and safe; I arrived around 11 PM. I had originally booked a mixed dorm, but when I saw a lot of male 'Ah San' (my apologies for the stereotype, but I really didn't want to share a room with them) at the front desk, I asked if I could switch to an all-female room. They ended up upgrading me to an all-female quad room! 🥰🥰 This was fantastic! The experience was truly excellent. Even though I might not come back to Madrid in the future, I definitely recommend this hotel. If you're a female solo traveler like me, don't hesitate – book this hotel immediately. The experience is seriously good beyond words!

Great location, very nice breakfast, there is also a Starbucks right outside the enterance which is nice. Literally a two minute walk to Gran Via street where you can find anything you could possibly need. The staff was polite, the rooms were clean and very quiet at least on the 5th floor :) Overall would recommend and come back again. Gracias Madrid!

Exceeded my expectations! The entire room had a very European old apartment feel, but with an elevator – a nice surprise! The location is excellent too, super convenient for walking everywhere and it felt very safe. There's a good restaurant downstairs, and it's right next to the town hall.

Good hotel room, very nice morning buffet with lots of different dishes. Hotel's restaurant at late night also serves pretty fancy food. Also, I really loved the free water and drink dispenser there. Got myself lots of free hot milk and fruit flavor water there. Would really recommend this place!

• The bed was very comfortable and provided a good night’s sleep. • The air conditioning did not have heating, but the blanket was thick enough to keep warm; the temperature that night was around 13°C. • The room was very spacious—enough to fully open two large suitcases on the floor with plenty of space left to walk around. • The bathroom included a hairdryer. • The shower drain seemed slightly clogged, causing slow drainage; we had to keep the water pressure low while showering. • No drinking water was provided in the room, but the front desk informed us that the tap water from the bathroom sink is safe to drink. • There was no kettle in the room, but you can request hot water from the front desk—they kindly provided it from the cafeteria free of charge. • Although the hotel is not located right in the tourist center and isn’t within short walking distance to major attractions, it has excellent transport links: there are both a bus stop and a metro station right outside and around the corner. • It’s very convenient whether you’re arriving from Atocha Station or heading to key destinations like Madrid Royal Palace, Moncloa Bus Terminal (for Segovia express), Plaza Eliptica (for Toledo express), or Estacion de Autobuses Madrid Sur (for Porto overnight bus). • The front desk staff were extremely friendly and helpful. On the day of check-out, we left our luggage there for free while we visited Toledo. When we returned around 6:00 PM, they even provided hot water for our instant noodles. We rested in the cafeteria for a few hours before heading to catch our overnight bus to Porto. • Their assistance made our trip much smoother and more comfortable.

It's a bit underwhelming for an Ibis chain, but overall, it's better than the average hotel in Spain for the price. Close to the metro, and in spring, you can enjoy the almond blossoms in the park across the street.

This property in the Serrano area is very well located to reach our starting point in the Colon area to run them Madrid half marathon. 2 km walk and we are at the starting point The rooms are clean. The location of the hotel is close to #2 Metro Station Nunez D bill Bilbao and Diego de Leon Which itself has a very convenient transportation, Hub for us. We will certainly come back again next year when we do Madrid half marathon this will be our ideal location which we like to share with our friends and family

We've been to many places in Spain, but never before have we encountered such a complicated procedure for getting into an apartment. Usually, before your stay, you receive an email with a form to fill out with your personal details and check-in instructions. In this case, we received the following message: ”This property has no reception. Please contact them for detailed check-in instructions.” On the Trip.com app, you could contact them via messenger or phone. We didn't receive a response on messenger, so we called the number provided (you could choose to be redirected to ”reception” or ”reservations,” which we chose). Over the phone (in English), we were given two more phone numbers for reception, which we were to contact via WhatsApp. The first one didn't answer, and after entering the confirmation code from the email, they replied to us, and only then did we receive the form to fill out. After filling out the form, we received the correct door code, apartment number, and address (!)—it turned out our apartment was in the building opposite the address in the ad. It wasn't the most pleasant check-in process, having to endure the heat and luggage. It seems that many visitors face the same problem – in the stairwell of one of the buildings (at the address advertised, not the one where we ended up staying), the residents posted a sign informing tourists that there were no tourist apartments on the top two floors of the building. The apartment itself was okay, with good air conditioning and a fairly well-equipped interior. In reality, it looked a bit worse than in the photos. There was no Wi-Fi, and instead, a broken router was lying on the floor.