Anah Luxury Condos by Baitna

Absolutely amazing location and clean. Anah is perfectly situated in the heart or playa del carmen. There is 24 hour security and always someone at the front desk. The facility has a gym, BBQ area, pool, etc. The guests are personable and so are the home owners here. There are two mega stores just 1 block from the facility.

Well... I've been to some of the most luxurious hotels in the world and maybe I'm spoiled.... I won't say this is the top 100 because it is clearly not.... gotta dive a little deeper..... broken shower, broken toilet (they did fix) but the shower leak all over was not acceptable..... and they charged extra for towels!! I gave it a 3 because of that.... the personel were actually quite nice and did everything to help... the room was good size which I do like to have lots of room to stretch out.... my first trip there so I can't complain too much... about a 6 minute walk to the beach which was fine..... for the price when I did compare to others I met was not a bad deal actually ... that's my story on this.... Playa Del Carmen is a beautiful place although very touristy but lots to do around the country... enjoy if you stay and just be aware that some amenities in typical luxury are gone...

We booked a “Penthouse Suite” with two bedrooms and a plunge pool. They charged us $300 US dollars in CASH as a deposit, which was clearly a way to try to avoid people disputing charges on a card. They claimed they could not process credit cards… Then they informed us we would be charged extra if we used “too much” electricity. We only used one of the bedrooms, had the A/C set to warm…and they charged us $155 pesos extra. The room had ants on the couch, the “pool” was a tiny hot tub, the bathroom was put together poorly, and we ran out of hot water in our shower. There is nothing “luxury” about this place and its policies are super shady. Stay away!!!

Last time I was in Playa Del Carmen I stayed at the Anah Sunset across the street from this place, I tried to go back there but they were booked...so I figured Anah Lux under the same name and owned by the same company would be just as nice. When they apply "LUXURY" to the name you would think as such which was NOT the case. The Front Desk staff are RUDE and NOT HELPFUL at all with any issues, one of them claimed to be the Owner of the place and instead of trying to retain me as a customer she gladly suggested that I leave. My room was SMALLER and they applied an EXTRA charge to have your sheets and towels changed daily, the phone did NOT work and there were SPIDERS in the room like they did NOT CLEAN the room prior to me arriving. Along with Hidden fees about the Linens there was an Electrical Meter for electricity used while staying at the Condo....so you could only run the AC for a limited amount of time to stay cool in a place where it's HOT 90% of the time, just another way to nickel and dime you for your US Dollars. Upon my departure I was informed that I would have to pay $20 US for a .1 cent paper wristband I received because in the contract you sign they want you to return it to them for SECURITY purposes, I wasn't going to do that...and most of all Travelers there is a $300 Deposit US that you have to pay BEFORE you can even get your room ON TOP of what you might have paid to stay there from site like ********* which is where I made my reservation.

This place does not provide all the information when you are booking. They do not disclose that you are limited to 20KW per day and must pay the excess usage of electricity. They do not tell you that you may not bring visitors after 10 PM. Also they do not tell you that the deposit must be in cash. NONE of this information is included when you are booking, you receive a message a few days before your check in to advise of the extra fee for electricity (which at that point it is too late to cancel because you have already paid for the reservation). The rest of the rules are told once you are checking in, again too late to cancel or modify since you have been travelling and you are tired and cannot find another accomodation and will not be refunded because you do not agree with their strict rules. I booked a 2 bedroom appartment for my cousin and I, not knowing that my boyfriend would come during the week, he arrived at 2 am and had no where to go and the security would not let him in. We finally just walked in against the securities will and he cut the electricity of the appartment, I had to go outside at 3 in the morning and he still refused to return my eleectricity because I disobeyed him. (we did not bring in 10 people and have a party) also they filmed our door and you can hear us talking so they invented an excuse that neighbours complained (we apologized to the neighbours the next day, and they had no idea what we were talking about saying they were asleep and we never bothered anyone). It was like nothing I have ever seen before. This all happened on day 3, so the security and manager were extremely petty and rude to us for the rest of our stay because "we broke the rule and allowed my boyfriend to come so he would not have to stay on the street." If you ask me this establishment is really not welcoming and although they claim their rules are in place for our safety, I must strongly disagree. We were therefore obliged to rent another location because the manager Ofelia would not accept to add another guest even tho we offered to pay for the stay, it was just like she was doing it because we disobeyed them one night, she kept telling me to go to the agency I booked with and modify the number of guest, but everyone knows that once you are already in-stay you can no longer modify. This hotel just ruined our stay in Playa Del Carmen. Also the daytime security was EXTREMELY rude, we had a friend signing in at 3pm and he asked a question to the security, the security was not nice and began to yell at my friend and tell him he was not welcome there and he could no longer visit. I could honestly go on about the rest of the terrible service we received from the security and management at this establishment but I believe I have provided enough information. To anyone who still decides to choose this accomodation, my prayers are with you, atleast the front desk staff is very nice. As for security and upper management good luck with them, since they tr

Horrible customer service! No running water for a full day! They did nothing to compensate, infact they just ignored everyone! So many people missed Christmas dinner because of their negligence! They kept lying saying 15 more minutes untill 8 hours went by! No use of toilets or showers or Anything! They refused to issue any credits or refunds even though people had to buy other hotel rooms just to use a toilet! Shame on these scammers