Hilton Playa del Carmen

The refrigerator were never stack with what we asked for. The cabanas need to go. No chairs. Have to rent everything. Food was average. Hilton is just out to make a penny on everything

When we checked in they informed us they didnt have any rooms available with a King bed. Which is what we reserved and paid for months in advance. The pool was freezing. Beach was public and dirty. To get a lounge chair was like being in Hunger Games-it was an all out brawl. And all cabanas and surrounding chairs were reserved already. Food was mediocre. The room was spacious, worn but nice, Staff was helpful mostly.

Been to the Cancun area many times and this was one of our best trips. The food was exceptional for an all inclusive. Service, layout and amenities were great. Loved the entertainment; opening band at 7:30 every night, followed by a show, then more music till 11. My only con was they stop serving drinks at 11 and the whole place pretty much shuts down. However we preferred the Playa Del Carmen nightlife; live music, clubs, dancing, bars, shopping and general fun walking around.

Property is beautiful and location is perfect. Was disappointed that "All-inclusive" ended up meaning "as long as we have it in stock". This should never be the case when spending $1,000/night for ALL-inclusive. Food was very good, other than the Asian-fusion restaurant. Once again, was charged extra for an undercooked (then overcooked after sending back) steak and mediocre lobster and one of the restaurants on property wasn't even included in the all-inclusive price...what's the point?!? Overall a fantastic stay and would definitely recommend it to anyone considering Playa.

Great stay! Everyone was kind and helpful. Servers remembered our names and preferences. Miguel Acros and so many others were outstanding. Beautiful property in a great location!

The food was not great, it was mediocre and was basically the same at all the restaurants although menus were titled and advertised differently at the different restaurants.The beach was fantastic. The location was great. Property was old and needs to be updated. Our room was fine and the air conditioning worked well. The spa massage was excellent and worth it. There is no food of any kind ( no chips,salsa, nachos or any appetizers in pool and beach areas which is a definite negative). In fact there was no nachos in any of the property restaurants.

Customer service was terrible! We were COMPLETELY discriminated against throughout my stay. Never offered drinks at check in, ignored, and stared at. Everyone on the staff team was rude and dismissive! NEVER staying there or recommending this place!

Awesome hotel with great staff, beautiful surroundings, great pool area and great food in the restaurants. Close walk to 5th av. We will definitely be back!