Guest User
June 6, 2024
Wow we had the most amazing trip. Breakdown below: Room: 5/5 We stayed in the wellness suite, which was gorgeous and steps away from the spa. Amenities were numerous, and the room itself was beautiful, clean, and peaceful. It felt like a private oasis nestled in the jungle, you are completely isolated from neighbors and the only people we saw was the occasional boat going by. Not too much else to say here - it was perfect. Food: 4/5 After reading mixed reviews about the food I was anticipating this to be a low point but was pleasantly surprised. All of our meals were good, we had La Ceiba dinner, Saffron (Banyon Tree restaurant, was actually my least favorite meal. Service and food were fine I guess, nothing extraordinary), Aqui Mi Quedo for lunch at the beach (tacos were amazing), Mexican Grill, and Zapote Bar. Sure, it was expensive, but this trip was not about pinching pennies. Resort food is always expensive, and this is no exception. Portions were good and flavors were good. Sure, I have had better food at other restaurants around the world, but I have never had better food at a resort. I gave it a 4/5 because while it was good, only a few dishes blew me away with their deliciousness. Those would be: any fish taco on the beach, the eggplant dip at Zapote, the fish dish at La Ceiba, pastor tacos at Mexican Grill. Spa: 5/5 Can't speak to the treatments because I didn't get a massage, but the sauna/steam/cold plunge/hot tub situation blew me away. The service there is amazing (ice cold towels carefully brought to you in steam and sauna, cucumber water refills while I'm in hot tub), and the physical space is not only gorgeous but enormous. Amazing beauty products in the shower area. The pool is beautiful, and we enjoyed time spent there and a couple of yoga classes in the morning. Gym looked clean and well appointed but I didn't work out while I was there. Service: 4/5 The service was overall very good. I docked one point because there were a bunch of mixups with the complimentary fruit and juice meant to be provided in our suite every day. We eventually got it (one day it got delivered to the beach instead since it was late) but it was a thing we had to ask about every day. The butlers and manager were all pretty good about getting it fixed up though. The rest of our service was great. There were amazing little touches everywhere in our turndown service and welcome gift from housekeeping and butlers. I already spoke about the spa staff who go above and beyond. Beach service was overall wonderful but maybe a tad slow one or two days. Things I worried about before we came that ended up being not a problem - the heat (beach breeze kept things reasonable, but I'm used to the heat and like it), mosquitos (didn't see any? I had no bites), seaweed (blew in a little in the late afternoon, but it didn't affect our experience. water is nice and clear in the mornings), mediocre food (ended up being quite good). Overall, the resort is amazing. Th