Guest User
February 29, 2024
This is a lovely new 6 star hotel located in Queenstown. The rooms were of a good size, plush towels, comfortable beds, the staff were attentive and pleasant, the spa pool on our balcony a delight. We took advantage of a in room massage (the hotel has no dedicated spa) and ate dinner at their restaurant which had an extensive menu and was very enjoyable. The reason we gave it a 4 star rating instead of 5 stars was due to several things. Firstly there was still a bit of construction noise on both days we stayed. This was rather annoying and ruined the peace and quiet of trying to relax, particularly when sitting outside in the spa. One afternoon, we tried several times to phone the main desk (no one would answer) to order a platter of oysters from the All Day Dining menu and cocktails and was told the kitchen and bar were closed 🤷🏻♀️ This was very unexpected in a six star hotel to be told this. When we went down on Sunday to the bar about 6pm to have a pre dinner drink there was literally no one around. The hotel appeared deserted. We then tried to find someone to give us a ride into town to go to a bar for a pre dinner drink but there was absolutely no staff to be found anywhere. We ended up ordering an Uber. Again, in a six star hotel, this is very unexpected. Whilst some treats were brought to our room each afternoon, we missed not having a common space (such as a bar) for guests to meet for complimentary pre dinner drinks and canapés as provided with other luxury hotels in Queenstown. Our breakfast each morning was also unfortunately a little underwhelming. Small portions and overcooked items. I wanted to love this hotel but it didn't hit a six star experience. It's got potential and I'd give it the benefit of the doubt being they have just opened but if they are wanting to attract discerning customers and charge a premium, their game needs to be lifted. Everything needs to be spot on. Other things to note is if you want to walk into town the hill leading up to the hotel is VERY steep. You need decent shoes (ideally flat) and good mobility with reasonable fitness.