Lindsay
January 9, 2024
This was one of the worst hotel stays I have ever had (topped only, I think, by a couple of international stays in what turned out to be bug infested rooms). We were staying one night before a flight out of Reno Airport. Check in says 4pm but we have a toddler so we called at 10am to ask if we can check in early so he can nap (nap time is usually 2pm). It's 6 hours warning, surely they can clean a room. We were told no - no apology, or "we will see" - just no. We still arrive early (at 2:30), hoping a different person who is more reasonable will be there and they will have seen that rooms are now clean. Obviously, rooms are cleaned in succession and SOME room will be clean. Still no. So we wait in the lobby, which is set to 62 on the thermostat and the person at the desk says they just took over the property and "can't find the key" to change the temperature. When we finally get in a room, it is filthy. There was actual shredded cheese on the bed (not just one piece), so I lifted the mattress to shake it off, and the picture is what was underneath. Plus "something" on the floor. The whole place was very dingy with disgusting carpets. And of course we only saw a handful of other guests, so the inability to clean a room early was ridiculous. And the "light breakfast" was a coffee machine and juice machine, no food at all. I wish we had eaten the cost of the room and stayed somewhere else. Thank goodness it was just one night.