We originally booked a 2 night stay at this hotel. We were supposed to be on the inaugural Sun Princess cruise which was unfortunately canceled as the ship was not ready. We were refunded by the hotel in Barcelona, however, this hotel refused to refund our stay due to the very extraordinary reasons even with proof from Princess that they canceled the cruise and were our transportation to Rome. We were able to come to Rome for another cruise and requested that the hotel please move our first night to the week before since we had already paid them in full 6 months prior. They said they would do that but they would charge an additional $206 Euro, which at that time came to $238.61 US. We asked that since we had already paid them if they could waive that fee, but they refused. When we arrived at the hotel we were unimpressed to see how run down it was. The carpets were stained in the hallways and lobby. Our room was very small and there was no ventilation. There was a window high above the bed in the corner that you could not reach, nor open. When we went out to dinner that night we saw another hotel just across the way which was in much better shape, the rooms were larger, had windows, air conditioning and the bathrooms were larger, and if we had booked that day it would have been $155! Both hotels have views of the Pantheon. We would never recommend this hotel and in fact have told the 9 other friends who had booked to stay there that they book the other hotel instead. VERY disappointed in the way this hotel handled this situation.