Roslyn Hotels with Breakfast

* Parking - small lot under the hotel between the poles everywhere- hard to navigate and park near but space is limited and it is NY so I get it. *Location- nice centrally located in surprisingly high end area. Great food right nearby. * Service- let me just say the housekeeper was great! Friendly and takes pride in her work. In sharp contrast though, the front desk staff female - needs some serious customer service training. Walked inside to check in to her finishing an obvious personal call by the context and a hand being thrown up to us as we waited for her to finish making her after work plans. Simple Issues during check in that became larger on her part as we obviously inconvenienced her and she literally argued room type listed in printed copy of reservation. Get through that and then sent to room and Room 1 - no heat or ac working, floor creaking and uneven which was odd, weird smell (assuming from ac issue). Returned to desk to discuss and she sadly, seemed to enjoy the fact there was an issue. So sent us and all our stuff to Room 2- bed great surprisingly comfy bathroom clean, older room but is just a place to lay your head while in town. Keys however mysteriously kept not working but ironically enough only when she was on shift over the course of several days. Male morning desk person, very friendly and helpful with directions. He always was being personable with guests other than ourselves, obviously enjoys his job. *Room 2 was directly under room 1 which became occupied on day 2 and we spent the next two days in the evenings listening to extremely loud floor squeaks as the guests above us moved. They were night owls and this went well into the night. We ended up meeting them at breakfast and it was an interesting conversation as they noticed all the same listed above. *Breakfast- decent but no home run. For age and size of hotel, it was well set out and had what you needed to start the day. I would strongly say to just stay somewhere else. It was clean which was good but overall even as a place just to lay your head it is best to avoid.

What a strange, strange hotel. I'm a Hilton Diamond member. Hilton is running a promotion, encouraging you to stay in different brands, and The Roslyn (note the pretentious ”The”) is in one of their sub-brands. At Check-in, there was ZERO recognition for being a Hilton Honors member, let alone a Diamond member. I'd requested a Diamond Upgrade when I booked, which is supposed to be automatic. No upgrade. Instead, I was put in a room overlooking a rooftop with HVAC units, and looking up at the underside of a concrete bridge. SRSLY? The room was clean and the bedding was comfortable, so there's that. But the bathroom? What a joke! The mirror is centered at 4” 2” over the sink! I'm not a tall guy, but I had to haul the ottoman in and kneel on it to shave! And the toilet seat is 14” off the floor! If you are older, overweight and/or have bad knees, how the heck are you supposed to do #2? Every Hilton property in the universe begins the che3ck-out process with ”How was your stay?” This place? Fuddedaboutit! The desk staff is either clueless, or they know the property is a joke and they don't want to hear about it. Wish I'd stayed at the Hampton Inn or even the Holiday Inn Express instead.