Top 5-Star Hotels in Santa Cruz de Tenerife

I have to admit that when I arrived at Santa Cruz I thought I'd made a terrible mistake in booking this holiday. The City itself is very industrial on the outskirts and is not a traditional holiday resort type destination. After exploring the city the next day I was relieved that there are some lovely bars restaurants and open spaces in the city well within walking distance of the hotel. It is a totally Spanish resort, there is not a lot for kids to do and most people do not speak English. The restaurant s are mainly Tapas and generally close at around midnight. There are no tourist type shops at all. I traveled with my family 2 kids aged 12 and 14. We had a good time but it was tricky at times because you have to make an effort. Having said that it was a good holiday the city has amazing shops and the outdoor lido is well worth a visit. The beach is also lovely but again no shops nearby. There was no where to even buy floats or beach stuff. The hotel is first class in terms of service, facilities and location. My wife and I would return but for a shorter stay and if I could make one change to our stay we should have hired a car. To visit the South.

Unfortunately we got a room inside the hotel with just a window to a ventilation shaft. Resulting in permanent noise from top roof bar through this chimney even we've been two floors below. Sleeping only possible after 2am. We informed the reception but no action was taken. Breakfast is good but a hotel should guarantee a good sleep first.

This is a lovely hotel on the edge of the city centre. We had a first floor room overlooking the park with a small ‘Juliet’ balcony so had a lovely view. Definitely a good choice as many rooms overlook the streets. The room was spacious and modern with a massive bed, which was extremely comfortable. Modern bathroom with rainforest type shower. There was a small fridge in the room which was useful to keep water ( and a couple of beers!) cool. Breakfast was buffet style and there was a good selection of fruit, cereals and hot and cold buffet. We ate out for other meals so can’t comment on lunch or dinner. The staff were very friendly and helpful. There’s a good selection of restaurants within a few minutes walk and more in the centre about 10 minutes walk away. The port is about 15 minutes walk. There’s also a handy supermarket around the corner and a pharmacy next door. The only down side for us was we had great difficulty getting a WiFi signal in our room. No problem with WiFi in the public rooms but it would have been useful to be able to get a good signal in our room. Having said that, we wouldn’t hesitate to book there again.

We had high hopes for our stay at the Silken Atlantida Santa Cruz based on the reviews however we was left very disappointed. The pro’s is that the hotel is in a good location, a quick 5 minute walk from the bus station and there is good shopping around and nice eateries. The bed was comfortable. Breakfast was really good with a great buffet selection. The con’s - overall this hotel is poor value for money the rooms are average size for a city centre, we paid extra for the ‘executive’ lounge. We have been lucky enough to have experienced executive lounges in many hotels around the world and this executive lounge is the worst! It’s just on tap coffee ( you have to take your own cups that are supplied in your room) with fruit ( well just apples) and ‘pastries’ (pre packaged tiny single muffins and single pre packed biscuits ) there isn’t even any fresh milk. In a usual executive lounge you are proved with unlimited snacks and soft drinks through out the day with unlimited canapés and alcoholic drinks early evening for an allotted time slot. You really need to rename what you are offering as it is definitely not an executive lounge. The air conditioning in the room was non existent, the room was uncomfortably warm despite having the air conditioner on ‘full’, the lobby areas around the hotel was colder than our room. The room really lacked any little extras, there wasn’t even any glasses in the room just paper cups never mind any complimentary water, tissues, or extra pillows again in the booking we was told we had a pillow menu?!?! In the bathroom there was no light over the shower and the wall made it difficult to get in and out of the shower. The shower gel was to the end of the bath away from the taps I assume to make it easier for house keeping to refill but there was no non slip *****s so anyone with a disability or who is unstable on their feet could be liable to slip. Seriously I’d give this hotel 3 stars at best mainly for the location but it certainly isn’t a 4 start and in my opinion it really wasn’t worth the €113 we paid.

We stayed for 3 nights in a junior suite overlooking the pool. The room was spacious and comfortable and had a fridge with drinks, nespresso machine and both a bath and shower. Very comfortable, quiet and dark for sleeping. Air conditioning worked well but we chose to leave the windows open on to the balcony instead for fresh air, and the road outside wasn’t too noisy. The road is the Ramblas itself, very busy at peak hour but ok at night. In the morning you can hear school children. Breakfast offered a huge choice of fresh foods, hot and cold, wide variety of fruit, really nothing missing. We had dinner here but it wasn’t that wonderful. The welcome at reception was excellent and the man explained how we could find parking nearby. We parked at Iberostar hotel and paid for it, but we figured it was easier than combing the streets for a free place, and at least we were only paying while our car was parked. About 12€ for 24 hours.

We were warmly welcomed on check in. This is a modern chic hotel. The decor and furniture is very nice. The bedroom was very spacious and bright and the bathroom was very modern with a very powerful rain shower! Comfortable beds and good soundproofing. There is a cosy tapas bar on the ground floor and a lively open air roof bar. Very impressed with this hotel and excellent value for money! Highly recommended!

Hotel Escuela Santa Cruz is centrally located in Santa Cruz de Tenerife, a 3-minute walk from Heliodoro Rodriguez Lopez Stadium and 5 minutes by foot from La Granja Park. This upscale hotel is 0.7 mi (1.1 km) from La Recova Art Center and 0.7 mi (1.2 km) from Nuestra Senora de la Concepcion Church.Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).Enjoy a meal at Tajinaste or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 11 AM for a fee.Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 65 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

The location was the best part of the hotel experience. The room was rather small and dark because the window looked out to a dark alley and was opposite another tall building. The bathroom had a hairdryer and toiletries, including toothbrushes and a razor kit. Unfortunately, the mattresses on our twin beds were too hard to be comfortable. The staff at the reception was friendly. The breakfast was nothing special. Dried-up eggs and bacon that had been cooked earlier and kept under a heat lamp. The coffee was served from a machine and was also disappointing.

I spent a night at the Adonis Plaza last week before boarding a cruise and am currently back at the hotel for a night at the end of the cruise before flying home tomorrow. Last week was a pleasant stay in a quiet, clean room (number 407) with comfortable bed and nice/modern bathroom. Today is sadly a different experience. I was told my room would be ready at 2pm; the time came and went and the room still wasn't ready so the receptionist - who was very helpful - said she would give me a different room (number 614). Similarly equipped to the room I had last week unfortunately this has a connecting door to the adjacent room and the noise is terrible! I can hear every word spoken next door as loud as if the people were in my room. Also, despite being on the sixth floor, there is a lot of noise from the street outside. The rooms with connecting doors are only suitable for families not for people who don't want to have to listen to everything said by the guests next door. Sadly, I would not stay at the hotel again which is a shame as the staff are very pleasant and the hotel is well located for the cruise port.

NH Tenerife far exceeded my expectations in terms of customer service. The hospitality has gone above and beyond anything that I have experienced before. I lost my carry-on suitcase and Juan P. made sure to help me every step of the way. His genuine concern and professionalism were evident. He persistently called the airline, located online claims I needed to file, and helped support me with my lack of fluency in Spanish. I rarely ever post a review, but Juan P. has worked so effectively and efficiently that it prompted me to encourage others to stay at this hotel for Juan P. In most hotels - the amenities and location are similar, the one OUTSTANDING factor for NH Tenerife is the customer service from Juan P. His dedication to ensuring a seamless and stress-free experience left a lasting impression on me. I highly commend Juan for his astonishing efforts and the hotel for fostering a culture of guest-centric service.