Alejandra
February 7, 2024
The hotel is beautiful. The room was perfect for two people. I payed for city view and didn’t get that. Also, they don’t clean the room it’s optional and you have to let the front desk know. We decided to schedule it, they didn’t clean it only made the bed. A coffee cup was left there, wrappers etc.
I had some issues with the deposit and called for clarification the lady from the front desk was rude and inpatient. It happened actually twice I called before the trip for some clarification and same issue, front desk people weren’t nice. Also, they charge a resort fee, it should be included in the price of the hotel.