Hyatt Regency Properties in Shenzhen

This is the best airport hotel in Shenzhen. I had a 9:15 AM domestic flight, and I left my room at 8:10 AM feeling completely relaxed, with plenty of time to get to security. Whenever I have an early morning flight from Shenzhen, I always stay here. The key is the perfect soundproofing and the solid bedding, truly a hotel designed for sleep. Last night, after checking in quite late, I noticed a window that wouldn't close properly. After calling to complain, someone was at my door within 10 minutes to escort us to a different room, which turned out to be an upgrade to a suite! Their problem-solving was incredibly prompt. It's just a shame I had to leave early the next morning and didn't really get to enjoy the suite, haha. The service, cleanliness, space, facilities, soundproofing, and location are all top-notch. I'm very satisfied.

Negative Feedback: 1. The room had a strong musty smell. They brought an air purifier and sprayed air freshener throughout the room, but it barely made a difference. I initially thought it was because the AC wasn't on, but turning it on didn't help. I informed the front desk at 9:30 PM on the night of check-in, and they came up to try and resolve it. I also mentioned it again at check-out. 2. The bathtub in the room was dirty, so I didn't dare use it for a bath. I informed the front desk and showed them pictures at check-out. (See image 1). 3. There was an issue with the carpet in the room; parts of it were sunken. I noticed it just before check-out, with a circular indentation near the chair leg. I forgot to mention it to the front desk when checking out. (See image 2). Positive Feedback: The breakfast was varied, the view was excellent, the service was warm and attentive, and the details were decent. (See images 3-4).