Marriott Properties in Shenzhen

I specifically paid extra to book a sea-view room, banking on the Marriott brand, hoping for a relaxing vacation with my three-year-old. What a nightmare, honestly, it was exhausting. We arrived promptly at 3 PM, only to be told by the front desk that our room wasn't ready. They asked us to wait in the lobby and promised to call us when it was. Understanding that it's peak season, we waited patiently. We sat there for a full two hours and never received a call. When we finally went back to the front desk to inquire, we were told the room had been ready for a while, but they were too busy to notify us. So, essentially, if we hadn't asked, we would have just kept waiting. Our original plan to drop off our luggage, take our child to the beach, and enjoy a relaxed meal was completely ruined. Our child was bored and crying in the lobby, and we adults were utterly exhausted. Even more ridiculous, the sea-view room we paid extra for turned out to be a shabby garden-view room. The room facilities were old and worn, with multiple scuffs on the walls and furniture. There was a strong, pungent odor as soon as we entered, completely different from the pictures on the booking page – pure false advertising. When we tried to communicate with the hotel about changing rooms, the staff said, ”This is the only one,” and told us to make do for tonight and they'd arrange a change tomorrow... For an international chain brand, their reception and service quality are severely mismatched. The procedures are chaotic, promises aren't kept, and the room type doesn't match what was advertised. Traveling with a child is already hard enough, but encountering one frustrating issue after another truly dampened our holiday spirit. Thankfully, the staff's service attitude was decent; otherwise, I would have complained publicly. I can only say that their management, service, and reception capabilities are severely lacking. From the moment we entered the hotel, it felt like a chaotic experience. If the standard remains like this, we won't be returning.

Ever since phase two of MixC opened, I've been wanting to visit, eat, and shop there, but I waited for the formaldehyde to dissipate first. I also wanted to take the kids for a weekend getaway. So, I chose the Marriott Shenzhen Nanshan. I've stayed at many Marriotts before, and while this one has been open for a while, its overall style is still quite appealing; it's not outdated. Getting from the parking lot to the room requires changing elevators three times, which is indeed quite complicated. The hotel lobby is on the 43rd floor. On a clear day, the high-altitude views and natural light are truly beautiful. Room Amenities: I booked an Executive Open Plan Suite. The room size was decent, and the layout was reasonable. However, some details in the room were lacking. For example, the showerhead was twisted by the pipe and couldn't be positioned correctly, causing the water temperature to fluctuate. Also, the toilet wasn't smart, which at this price point, it really should be. The minibar was tucked away in a cabinet, making it inconvenient to use. The mattress made strange noises, and the air conditioning system was poor, a bit sluggish and unresponsive. Breakfast: The hotel breakfast did offer a good variety, the setting was comfortable, and the food tasted good. There were also some changes daily, which was a nice touch. Location & Transportation: The location right by Coastal City is extremely convenient. You can walk directly to MixC Phase One and Two, Houhaihui, and Jia Le Dao. This was the main reason I chose this hotel. However, the price-to-value ratio is generally quite poor.