Resorts World Sentosa-Hotel Michael Reviews

This was our first stop in Singapore, chosen for its convenience to Universal Studios the next day. We arrived late at night, and there was only one staff member at the front desk. He spoke Chinese and checked us in quickly, explaining every detail like breakfast, elevator access, and how to get on and off the island. The hotel itself is quite old. The signage inside, surprisingly, was just printed paper. The room had an odd smell, like an old room from the 80s – very basic. Breakfast was at the hotel next door, and the quality was decent. It's about a 10-minute walk to Universal Studios, through the garden. There's a convenience store near the monorail station, but everything there is ridiculously overpriced. I'd recommend bringing some snacks from off the island. Overall, it's a pretty average hotel. I'll choose somewhere else next time.

The room was decent. It's right next to Universal Studios, a 5-minute walk away. Transportation on the island is very convenient, with a monorail station right above the hotel. The drinks in the mini-bar are complimentary, but I wasn't informed of this at check-in. Check-out is at 11 AM, and you can store your luggage. There are Chinese-speaking staff at the front desk, which made communication easy. Breakfast is served in the mall, not within the hotel itself.

The hotel is super close to Universal Studios, within walking distance, so you can get great photos of the park both during the day and at night before the crowds arrive. They also gave us a 20 SGD voucher with no minimum spend for use inside Universal, which we used for hot dog combos.

Facilities: The room is spacious, and while the amenities are a bit dated, they are well-maintained. The pool is small. Service: After checking in, I didn't really notice any particular service from the front desk, but they were polite and helpful when I had questions. Environment: The location is very convenient! However, there aren't many dining options on the island itself, so I recommend going to Fengyi City for meals.

The breakfast in the morning was decent, but you have to walk to another area. The hotel's location is excellent; it's a bit of a walk to the Universal Studios entrance, but there are shops and restaurants nearby. It was also very convenient to take a taxi back from the airport. You can also ask the hotel to call a taxi to the city center. The hotel provides slippers, toothbrushes, and toothpaste, and there's an ice maker and water dispenser.

The hotel's location is unbeatable! It's super close to the Sentosa Express station, Universal Studios, the S.E.A. Aquarium, the shopping street, and even the Harry Potter experience – perfect for hot weather since you won't be exposed to the sun! The only downsides are that the pool is a bit small, and breakfast is shared with other hotels and is a bit of a walk away.

The room was clean and tidy, and the location was excellent – just a two or three-minute walk to the aquarium and Universal Studios. The front desk staff were very enthusiastic and most of them spoke Chinese. My child loved it!

This was my second time visiting Universal, and this hotel is the closest one to the park. The decor felt a bit outdated, and the lighting wasn't bright enough for my child to do homework, luckily I brought a small desk lamp. The bedding wasn't particularly comfortable, and the hotel service was just okay. Checking in took a while due to long queues, and there was a long wait to store luggage. The staff's service attitude was inconsistent – some were swamped while others just stood around. The rooms are small, and their breakfast policy is two adults, no children included, so you have to pay extra for kids. The main advantage is its proximity to Universal Studios.

The location is unbeatable for families, just a short walk (or monorail ride) to Universal Studios Singapore, the beaches, S.E.A. Aquarium, and other attractions.The room was spacious, with an elegant, art-inspired design that feels upscale yet welcoming, the mini bar was fully stocked and free.

Nice hotel but with problems. Our stay was ok but we were kept awake by building work close to hotel which was going on for 24 hours every day, we was not informed of this when we booked, all information should be given when booking. There was a rooftop bar on floor 11 which was permanently closed and no lobby coffee shop. We included breakfast in our booking, our 1st breakfast was less than average due to location which was not in the hotel.

Nice and big room, bed is so comfortable

The biggest plus for this hotel is its proximity to the MRT station, the aquarium, Universal Studios, and the Harry Potter attraction, all just a few minutes' walk away. The facilities are a bit old, but drinks are complimentary. I had some difficulty getting through to Chinese-speaking service when I called the front desk. The breakfast buffet had limited options, and the restaurant itself was small and underwhelming. Staff kept coming over to ask if they could clear our plates, which was quite disruptive and made us uncomfortable while we were eating. I also couldn't quite make sense of the sculptures downstairs.

If you're visiting Singapore for a day trip to Universal Studios or S.E.A. Aquarium, or even doing both in one day, there's absolutely no need to stay at any hotel on Sentosa. It's much better to head back and stay in the city. I'd also recommend against staying at any Sentosa resort hotels even if you find taxis and self-arranged transport convenient. The hotels on Sentosa feel more like a commercial complex, with several hotels interconnected within what feels like a shopping mall, which honestly felt a bit strange and I wasn't a fan. Plus, the amenities in each hotel are incomplete, often requiring guests to share facilities. Before checking into this particular hotel, my expectations were quite high, thinking it would be excellent, but after staying, I found it to be very mediocre, even inferior to hotels in the city which offer a more luxurious feel and better service. Firstly, the hotel decor is quite dated. In the master bedroom bathroom of my suite, the drain pipe under the sink was leaking. I honestly couldn't even be bothered to complain or call for maintenance and just endured it for two days. Secondly, for a hotel with a relatively high price point, it surprisingly lacks its own independent breakfast restaurant, instead opting for a joint venture with an external commercial restaurant. Thirdly, the hotel service was very ordinary, nothing special – city hotels are simply better. Fourthly, the suite I stayed in was objectively very spacious, over 200 square meters, but the outdated decor meant it didn't feel particularly novel or impressive. In fact, a living room of that size in a 200-plus square meter suite is largely unused. I feel that paying this price to stay on Sentosa is primarily for the convenience of being able to immediately return to your room and rest after a tiring day of sightseeing. However, in reality, the value for money isn't great. So, for those visiting Sentosa for the first time, I highly recommend doing more research and analysis based on your own situation. If I had to choose again, I wouldn't stay on Sentosa; I'd probably still opt for a city hotel, even if it means an hour-long round trip by taxi.

The front desk upgraded our two families to a two-bedroom deluxe suite, which we absolutely loved. Everything was perfect, 10/10, no complaints.