Guest Reviews of Resorts World Sentosa-Hotel Michael
9.2/10
Great
669 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.0
Service9.3
Cleanliness9.2
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All reviews(669)
Positive reviews(646)
Reviews with photos/video(213)
Convenient location(172)
Perfect for kids(67)
Large rooms(65)
Friendly front desk staff(34)
Close to beach(34)
Clean pool(33)
Great swimming pool(33)
Loved the beach(6)
Negative reviews(23)
Guest User
Deluxe Room
Stayed in Sep 2025
Couple
4 review
10/10
Outstanding
Posted on Oct 25, 2025
Got it! Here's a casual take:
The hotel room is huge and come with free mini bar! Check-in/out was smoother than my coffee order, no cap. Defs coming back next time. 10/10 vibes
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. We will be waiting for your next visit and look forward to personally welcoming you back again.
Guest User
Deluxe Room
Stayed in Sep 2025
Family
1 review
8.5/10
Very Good
Posted on Oct 8, 2025
The location and amenities are perfect, however the cleanliness is awful.
Response from Property: Dear Guest, thank you for choosing to stay at Resorts World Sentosa Michael Hotel. We apologize that our stay was not perfect. Thank you for your honest review and feedback; your comments will help us improve in the future. We have forwarded your valuable feedback to the relevant departments and are taking this opportunity to carefully review every service detail, striving to create a better stay experience! We wish you a pleasant stay!
_M1391177****
Deluxe Room
Stayed in Jul 2025
Business traveller
2 review
10/10
Outstanding
Posted on Oct 21, 2025
Convenient location, and the infinity pool was amazing! We happened to be there for Singapore's 60th anniversary, so we got to see the air show from the pool – it was spectacular. Enjoyed a beer with my kids, leaning by the edge and taking in the panoramic views. Absolutely beautiful!
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Response from Property: 尊敬的客人,非常開心您與我們共度了一段身臨其境的美妙之旅, 十分感謝您對酒店環境的褒讚以及酒店團隊服務的認可。酒店堅持秉持賓客第一的服務理念,從細節出發,酒店員工時時以飽滿的熱情接待四方賓客,全心全意為每一位賓客提供滿意的服務。再次感謝您的好評,衷心期待您的再次光臨!
631002****
Deluxe Room
Stayed in Jul 2025
Family
2 review
9.0/10
Great
Posted on Aug 10, 2025
The hotel boasts an excellent location, right at the doorstep of S.E.A. Aquarium, Universal Studios, and the MRT station, all just a 5-minute walk away. If you're visiting these attractions on Sentosa Island, staying here couldn't be more convenient.
Each floor has a huge water dispenser providing both drinking water and ice, which is fantastic – no need to buy bottled water at all! Plus, there's an electric kettle in the room, which you can easily sanitize before using.
The beds at this hotel are incredibly comfortable. Especially for families with kids, booking a 'twin room' is more cost-effective than a 'king room'. You can ask the hotel to push the two beds together, eliminating the need for an extra bed. When combined, the beds become truly 'vast' – super huge! Kids can roll around freely without bumping into you. We had an amazing sleep all three nights!
Highly recommended!
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Response from Property: Dear guest, we are delighted to have enjoyed a wonderful and immersive experience with you. Thank you very much for your kind words about our hotel and the excellent service provided by our team. With world-class attractions such as Universal Studios Singapore, S.E.A. Aquarium, and Adventure Cove Waterpark, as well as six distinctive hotels and delicious restaurants, Resorts World Sentosa is one of Singapore's most prestigious resorts. We look forward to welcoming you again!
lbcting
Deluxe Room
Stayed in Jun 2025
Family
21 review
8.0/10
Very Good
Posted on Aug 10, 2025
The hotel facilities are a bit old and there were ants. However, the location is excellent; it's within walking distance to Universal Studios and Ocean Park. There are also many dining options nearby, which is very convenient.
Original textTranslated by Google
Response from Property: 尊敬的客人,非常開心您與我們共度了一段身臨其境的美妙之旅, 十分感謝您對酒店環境的褒讚以及酒店團隊服務的認可。針對您以上提出的問題,我們已經向相關部門反映,也感謝您提出的寶貴意見,真誠的期待您再次光臨。
Anonymous User
Deluxe Room
Stayed in Jun 2025
Family
14 review
10/10
Outstanding
Posted on Jul 20, 2025
A perfect location when I need to attend a function at Vivo City. Also a good place for ****** visit and Universal Studios. Highly recommended for family travel.
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice day!
631008****
Deluxe Room
Stayed in Jun 2025
Family
8 review
10/10
Outstanding
Posted on Aug 10, 2025
I originally wanted to book the Shangri-La but couldn't get a room, so I switched to this hotel instead. It's also very good, being on Sentosa Island. The rooms, cleanliness, and dining are all excellent. It's right next to Universal Studios and the monorail station, making transportation incredibly convenient.
Original textTranslated by Google
Response from Property: 尊敬的客人,非常開心您與我們共度了一段身臨其境的美妙之旅, 十分感謝您對酒店環境的褒讚以及酒店團隊服務的認可。聖淘沙名勝世界擁有新加坡環球影城,S.E.A海洋館, 水上探險樂園等世界級景點以及六家特色酒店和美食餐廳,成為新加坡最負盛名的度假區之一。期待您的再次光臨!
总会带上你的旅行伴侣
Deluxe Room
Stayed in May 2025
Couple
14 review
7.5/10
Posted on Jun 18, 2025
What a good trip, the Sentosa Casxnx service crew is better than malaysia.
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice day!
Guest User
Deluxe Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 5, 2025
The waiting time to check in was a little long, but checkout was quick and smooth. Complimentary breakfast was at a different hotel connected to Hotel Michael, but a bit of a walk. Very close to USS and the Sentosa beaches are within walking distance.
Response from Property: Dear Guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. We will be waiting for your next visit.
Silvino
Deluxe Room
Stayed in Apr 2025
Couple
30 review
10/10
Outstanding
Posted on May 12, 2025
Hotel Michael is one of the several hotels within the resort. They are all walking distance from each other and from Universal Studios. This tends to be the cheapest among the other Resorts World.
We had dinner outside the hotel since we didn’t fancy the cuisines offered by the restaurants at the hotel.
I encountered some problems when booking directly on their website, so I ended up booking through Trip. This was the easiest. Fortunately, this concern got us complimentary breakfast. The location for the hotel breakfast was not the most convenient—from Hotel Michael you have to walk towards the other hotel, Hotel Ora.
Other than that, the hospitable staff makes up for it.
Response from Property: Dear Guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. We will be waiting for your next visit.
Guest User
Deluxe Room
Stayed in Mar 2025
Family
5 review
8.0/10
Very Good
Posted on May 14, 2025
It was a wonderful stay, but it feels subordinate to Hotel Ora with a proper lobby. It would be better if it had aircon in its lobby.
Response from Property: Dear Guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we will also feedback your comments to the related department. We will be waiting for your next visit.
Guest User
Deluxe Room
Stayed in Sep 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Oct 7, 2025
Nice services from your staffs and they are very helpful and polite. They handled problems quickly and politely. Very nice experience.
Response from Property: 尊敬的客人,十分感謝您選擇入住聖淘沙名勝世界邁克爾酒店。酒店堅持秉持賓客第一的服務理念,從細節出發,酒店員工時時以飽滿的熱情接待四方賓客,全心全意為每一位賓客提供滿意的服務。再次感謝您的好評,衷心期待您的再次光臨!
_CFT010000002076****
Deluxe Room
Stayed in Feb 2025
Family
6 review
10/10
Outstanding
Posted on Mar 24, 2025
The room was nice, with an old-school resort vibe. The minibar was complimentary, and we even got a free extra hour for late check-out. They also helped us with water park tickets. Both the front desk and concierge staff were very friendly. Breakfast was a bit of a walk, but there were plenty of options and the food tasted good.
Atlantis Aquaventure Waterpark: It was great, much less crowded than the domestic parks. The wave pool had waves every ten minutes, and the kids couldn't stop playing!
Original textTranslated by Google
Response from Property: 尊敬的客人,非常開心您與我們共度了一段身臨其境的美妙之旅, 十分感謝您對酒店環境的褒讚以及酒店團隊服務的認可。聖淘沙名勝世界擁有新加坡環球影城,S.E.A海洋館, 水上探險樂園等世界級景點以及六家特色酒店和美食餐廳,成為新加坡最負盛名的度假區之一。期待您的再次光臨!
Xtinerys
Deluxe Room
Stayed in Feb 2025
Couple
33 review
10/10
Outstanding
Posted on Mar 7, 2025
Excellent stay. Was worth the cost. Free tickets to universal and waterpark sealed the deal. Breakfast was good with many options and many fresh items made to order. Room was spacious with all the amenities and free mini bar. Design is impeccable. Nice touches and accoutrements. Marble floor in bathroom and beautiful tile shower. Service was exceptional.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice weekend!
Christine Lee Poh Mei
Deluxe Room
Stayed in Jul 2025
Family
4 review
8.0/10
Very Good
Posted on Aug 11, 2025
Wish there were more dining choices. The Breakfast buffet was a wish of money. The other hotels buffet was better.
Response from Property: Dear Ms. Lee, we appreciate you taking the time to complete a review of Hotel Michael and regret to learn that we were unable to meet your expectations. We wish to reassure you that your suggestion has been noted and highlighted to the department concerned for reviewing. thank you once again. We look forward to your continued support and hope to welcome you back again in the near future. Have a nice day.