Guest Reviews of Resorts World Sentosa-Hotel Michael
9.2/10
Great
594 review
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Verified reviews
Location9.4
Amenities9.0
Service9.3
Cleanliness9.3
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All reviews(594)
Positive reviews(570)
Reviews with photos/video(189)
Convenient location(145)
Perfect for kids(64)
Large rooms(58)
Easy to get around(50)
Friendly front desk staff(32)
Comfortable bed(26)
Close to train station(19)
Average sound insulation(18)
Negative reviews(24)
Shannen
Deluxe Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 5, 2025
The waiting time to check in was a little long, but checkout was quick and smooth. Complimentary breakfast was at a different hotel connected to Hotel Michael, but a bit of a walk. Very close to USS and the Sentosa beaches are within walking distance.
Response from Property: Dear Guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. We will be waiting for your next visit.
Silvino
Deluxe Room
Stayed in Apr 2025
Couples
29 review
10.0/10
Outstanding
Posted on May 12, 2025
Hotel Michael is one of the several hotels within the resort. They are all walking distance from each other and from Universal Studios. This tends to be the cheapest among the other Resorts World.
We had dinner outside the hotel since we didn’t fancy the cuisines offered by the restaurants at the hotel.
I encountered some problems when booking directly on their website, so I ended up booking through Trip. This was the easiest. Fortunately, this concern got us complimentary breakfast. The location for the hotel breakfast was not the most convenient—from Hotel Michael you have to walk towards the other hotel, Hotel Ora.
Other than that, the hospitable staff makes up for it.
Response from Property: Dear Guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. We will be waiting for your next visit.
Xtinerys
Deluxe Room
Stayed in Feb 2025
Couples
22 review
10.0/10
Outstanding
Posted on Mar 7, 2025
Excellent stay. Was worth the cost. Free tickets to universal and waterpark sealed the deal. Breakfast was good with many options and many fresh items made to order. Room was spacious with all the amenities and free mini bar. Design is impeccable. Nice touches and accoutrements. Marble floor in bathroom and beautiful tile shower. Service was exceptional.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice weekend!
Guest User
Deluxe Room
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Dec 29, 2024
Impromptu staycation during school holidays. Great experience & had Exceeded our expectations 👍🏻
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice day!
frozenlily
Deluxe Room
Stayed in Sep 2024
Couples
4 review
9.5/10
Amazing
Posted on Nov 1, 2024
The room is bigger than expected. Pretty clean and had a good sleep on a very comfortable bed. It also includes complimentary mini bar, which we love! There was even a surprise for us in the evening when we received chocolate via room service. The promotion is great as it includes the Halloween horror night (HHN) and adventure cove park. The hotel is located close the USS which is a plus point after the late night fun at HHN. The breakfast could have a better selection of food but it is still good.
Overall, it was a good deal and a lovely hotel:)
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice day!
christie
Deluxe Room
Stayed in Mar 2025
Travel with friends
7 review
10.0/10
Outstanding
Posted on Apr 18, 2025
The service is amazing, and the amenities are great. The only thing is that we have to go to another venue for our breakfast. Other than that, everything else is amazing
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice weekend!
SONGHYUN
Deluxe Room
Stayed in Jan 2025
Family
16 review
8.5/10
Very Good
Posted on Mar 9, 2025
Great place for family trip
The minibar provided by the hotel for free was excellent. Thank you.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice weekend!
Jeffery
Deluxe Room
Stayed in Jun 2024
Family
12 review
8.5/10
Very Good
Posted on Aug 2, 2024
First of all, the location is the reason why I picked this hotel; Of course, the complimentary mini bar and gifts for kids are the bonus. Your hotel colleagues are super nice and gave us a very clear advices during our stay.
The pool was great and cozy, the location for 3 main attractions are super close (all less than 10 mins walk away from our hotel) plus the monorail is also less than 10mins walk, the next station is Vivocity that only less than 10 mins ride with plenty of everything to spend your day.
However, we are lack of the food options nearby Hotel Michael, especially only few restaurants available after 20:00 is a boomer (we were tired and starving after left the Universal Studio, which closed at 20:00): no food court, no containers food, only few decent restaurants are still open.
One of my strongest bad feeling is even we want to go to the Vivocity for food, the queue at 20:15 was like a mile long that made us out of more options.
(one more thing: the lobby smells like sewer mix with perfume on second day (Aug 1st), when we first arrived was totally normal. Please kindly look into and resolve it asap) Thank you.
Response from Property: Dear Guest, thank you for staying with Hotel Michael at Resorts World Sentosa and taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience. For the last issue you mentioned, we already feedback to our related department and we look forward to your continued support and hope to welcome you back again in the near future.
AJ Zoomer
Deluxe Room
Stayed in May 2024
Travel with friends
1 review
8.5/10
Very Good
Posted on Jun 30, 2024
Amazing comfort, spacious and cleanliness. Also staff are extremely courteous and prompt to service. Only issue is when request quiet room, it's not so quiet when there are screaming children on corridor and alot of vaccuming, TV noise from the other room were Rampant.
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip!Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.We will be waiting for your next visit and look forward to personally welcoming you back again.
CrystalSG
Deluxe Room
Stayed in Oct 2024
Family
3 review
7.5/10
Posted on Nov 7, 2024
Everything is good, especially with trip.com deal. Due to renovation, too little food options. Majority are too expensive from big family.
Response from Property: Dear guest, we appreciate you taking the time to complete a review of Hotel Michael and regret to learn that we were unable to meet your expectations. But thank you for your feedback for the good service we offered. Have a nice day!
Guest User
Deluxe Room
Stayed in Dec 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Jan 5, 2025
Good stay, bed is comfortable, excellent staff,air conditioner is good
Response from Property: Dear guest, thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit. Have a nice day!
James
Deluxe Room
Stayed in Aug 2024
Family
34 review
8.0/10
Very Good
Posted on Sep 18, 2024
Good! Near By ****** And Theme Park and Also The aquarium so we can easily find nice food over there ….. Really recommended 😀
Response from Property: Thank you for taking the time to share your positive feedback about your recent experience at our Hotel Michael and recommending us to the C-Trip! Your wonderful comments are well received and we're glad you love our hotel. Thank you for your support to us! We will be waiting for your next visit.
Jean vong
Deluxe Room
Stayed in Mar 2025
Couples
2 review
10.0/10
Outstanding
Posted on May 2, 2025
Everything is perfect . Spectacular.
Response from Property: 尊敬的客人,十分感謝您選擇入住聖淘沙名勝世界邁克爾酒店。酒店堅持秉持賓客第一的服務理念,從細節出發,酒店員工時時以飽滿的熱情接待四方賓客,全心全意為每一位賓客提供滿意的服務。再次感謝您的好評,衷心期待您的再次光臨!
Eunice
Deluxe Room
Stayed in Nov 2023
Family
1 review
10.0/10
Outstanding
Posted on Dec 27, 2023
Nice and very convenient travel around Resort World.
Nice bed and pillows . Fast. Heck in and fast check out.
Response from Property: Dear Eunice, Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael We look forward to your continued support and hope to welcome you back again in the near future. Best regards, Jonathan Lee Senior Manager
FionLam
Deluxe Room
Stayed in Nov 2023
Family
2 review
10.0/10
Outstanding
Posted on Dec 24, 2023
Hotel Michael , very convenient and accessible .. especially after a long n tired day at the universal studio.. comfortable n great service!
Response from Property: Dear FionLam, Thank you for staying with Hotel Michael at Resorts World Sentosa and for taking the time to provide us with your valuable feedback. Resorts World Sentosa and all of us at Hotel Michael take pride in providing our guests with the highest standards in hospitality. We are most delighted to note that your overall experience met up to expectation. We wish to assure you that we would strive to continue to enhance the level of service and guest experience in Hotel Michael We look forward to your continued support and hope to welcome you back again in the near future. Best regards, Jonathan Lee Senior Manager