3-Star Hotels in City of Manila

GRAND RIVIERA SUITES CONDO – HONEST REVIEW I recently stayed at Great Riviera Suites Condo (Floor 50, Room 5009). On a positive note, the location felt safe, and the area is not prone to flooding, which provided some peace of mind during my stay. However, there were several concerns that significantly affected my overall experience. The room was not fully equipped as expected. Basic amenities were missing, including drinking glasses, a bath mat, television, cooking essentials such as a pot or rice cooker, and even basic utensils like spoons and forks. These are standard items that guests typically rely on, especially for multi-day stays. Additionally, the room provided did not match the one advertised. This discrepancy was disappointing, as expectations were set based on the listing, but the actual accommodation fell short. Considering the rate of over 5,000 pesos for 3 nights, I believe the stay did not offer good value for money. Unfortunately, I had limited options at the time, which is why I proceeded with the booking. I sincerely hope that management can improve transparency in their listings and ensure that the amenities advertised are accurately reflected in the actual rooms provided. Overall Rating: 3/10 Recommendation: Not recommended at this time.

This was my second stay, for five days, and I was given a room without a sea view, haha. There were strange little bugs on the table in the room, which was annoying. The shower experience in the bathroom was, as usual, not great. It was hard to squeeze out the shower gel because the pump was broken. Water splashed everywhere, so the wet and dry separation wasn't good. The breakfast was decent, semi-buffet, but lacked vegetables and fruits.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

I liked that everything in the room was clean. The hotel staffs were accommodating. The location is accessible to the mall and there were few restaurants just few alleys to walk around. If you want to stay near Manila area, I can recommend this hotel.

The room was clean and has a big space. But when we checked in, seems like the utensils and mugs were used, they did not replace it or did not wash it. But overall stay was good and the service was good, the breakfast is good but they just offer only 4 menu. And also, outside noise is disturbing specially when midnight and someone is walking outside because of the wood floor.

If you are looking for cheap hotel in the middle of Malate this is the ace. Room is clean and hallways smell clean.

Ii need a flat iron then i call from housekeeping dial 5 a girl answered i told her my intention of calling , but she in a sarcastic way she said u can birrow a flat iron only for 30 mins and i just said if only 30 mins maybe later ill borrow then i just hang up after an hour i called again in the housekeeping different girl answered she said akright i will bring it now to your room and the service boy just signed this maam, snd thrn no more i asked the boy after i finished do i need ti call he said no msm just left it outside.. so after i finished i just call the housekeeping the girl said alright i will send somebody yo pick it up until i checkout the flat iron still in our room… how come service person sometimes rude but the ithers are not… i hope that bayview park hotel train well their service attendant specially answering guest in right manner… not to sarcastic and too exaggerated ways…

My stay at Manila Lotus Hotel was a pleasant and comfortable experience. The staff were very accommodating and welcoming, always ready to assist with any requests, which made the stay even more enjoyable. The hotel’s location is very convenient, especially for travelers who want easy access to key spots around Manila like the US Embassy - 10mins walk. It’s close to restaurants, shopping areas, and tourist attractions, making it a great base for exploring the city. The room was clean, well-maintained, and provided a relaxing atmosphere after a long day out. It felt safe and comfortable, which is something I truly value when traveling. Overall, Manila Lotus Hotel offers great value for money with its excellent service, strategic location, and cozy accommodations. I would definitely recommend it to anyone visiting Manila and would gladly stay here again.

Stayed at Anex Hotel Manila because of its convenient location near the Embassy of the United States of America in Manila. The room was spacious and comfortable in terms of size, which I appreciated. However, cleanliness could definitely be improved. The rug and shower curtain had visible stains, and the floor looked dirty during our stay. I also encountered a cockroach in the hallway, which was disappointing. Basic amenities such as slippers and a dental kit were only provided upon request. Overall, the location is very practical, especially for embassy-related appointments, but housekeeping and maintenance need improvement.

So, i came to manila alone. Hoping to have a good time. Spent 28 days in this hotel and explored the surronunding areas. By the end of the trip i met my babae and we where having a good time. Long story short... the hotel was well worth the money, as the view was great and my girl got pregnant. So, its a lucky room i guess too. You pay for all the amenaties. That was one down point but other than that it was fine and i had good nights/late night fun.. come and try it for yourself.