5-Star Hotels in City of Manila

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

Friendly staffs when we checked in until we checked out. Hotel facilities all nice and the breakfast has many choices. But need to visit customer/factory in the day time. Maybe next trip will choose the Sheraton Manila Bay again.

Got the WOW factor as soon as I walked in. The Hotel is Plush, first thought was my clothes were not good enough for here. The atmosphere emitted Style, Taste very classy as all my friends commented as well as when I booked didn't realise it was a High End stay. So many helpful staff at the Lobby, Restaurants and House cleaning, big thank you Alex!! Sunsets at the pool and rooftop bar were just amazing. Did I say pool? It was great

The place is very accessible and convenient since it is near almost everything. Most of the staff were kind, hospitable, and accommodating, which we appreciated. However, during our check-in, the receptionist on duty lacked proper assistance and explanation. While we were carrying our belongings and trying to figure out where the elevator was, she was busy talking and laughing with her co-worker. We were not informed properly about how to bring our things to the room, so the experience felt unprofessional at that moment. Thankfully, one of the security guards noticed that we needed help and kindly assisted us with our cart and belongings. We truly appreciated his kindness and the hospitality shown by the other staff members.