5-Star Hotels in City of Manila

While the breakfast buffet was a notable highlight with its quality and variety, my overall stay was significantly hampered by procedural and service-related friction points. Parking: A Major Inconvenience The process for securing complimentary parking is excessively complicated and needs to be streamlined. For a 5-night stay, having to follow these steps every single day was truly exhausting and time-consuming: Validate the ticket at the Front Desk for complimentary status. Go to the Parking Cashier for a zero-value receipt. Surrender this receipt at the parking exit. This multi-step, daily requirement detracts significantly from the convenience expected of a hotel in this category, and I urge management to simplify it for long-term guests. Front Desk & Check-In Issues Service at the Front Desk also presented some challenges: The check-in process was not smooth and took longer than expected. I often had to wait for an extended period for the front desk to answer my phone calls, which was frustrating when trying to resolve issues or make simple requests. Value for Money The breakfast buffet, while excellent, is priced quite high, making it feel less like a value-add and more like an excessive cost for those paying in addition to their room rate. Overall: The quality of the breakfast is great, but the cumbersome parking procedure and the inconsistent front desk service created daily friction that significantly impacted the overall comfort and convenience of my extended stay.

Fabulous staff who went above and beyond. Loved the pool! Great breakfast selection. Cleanliness and facilities were exceptional. Overall an excellent experience!

Overall cleanliness was good, but some details weren't cleaned thoroughly enough. 1) Hair in the room 2) Floating debris in the kettle 3) Btw, All the staff were very patient, and the food was quite good. I'll come again next time, I really like it here.

I recently visited and was impressed by the cleanliness and neatness of the place. The staff were friendly and welcoming, making my experience even more enjoyable. However, some facilities were closed for maintenance and upgrades, which was a bit disappointing. Overall, it's a great spot, and I'm looking forward to seeing it when everything is up and running