Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection Reviews

Name: Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection
Address: Jl. Lkr. Tuktuk, Tuktuk Siadong, Samosir Regency, North Sumatra, 22395, Indonesia, Jl. Lkr. Tuktuk, Overseas, Indonesia
Rating: 9.1

Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection

Jl. Lkr. Tuktuk, Tuktuk Siadong, Samosir Regency, North Sumatra, 22395, IndonesiaView Hotel Details

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Guest Reviews of Marianna Resort & Convention Tuktuk – Samosir, Marclan Collection

9.1/10

Great

54 review

Verified reviews

Location9.6

Amenities9.4

Service7.9

Cleanliness9.6

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All reviews(54)

Positive reviews(52)

Reviews with photos/video(25)

Awesome stay(13)

Clean and tidy(11)

Loved the view(10)

Friendly staff(10)

Awesome rooms(8)

Delicious breakfast(7)

Great location(5)

Negative reviews(2)

StefW

Grand Deluxe King Lake

Stayed in May 2025

Couples

1 review

8.0/10

Very Good

Posted on Jun 7, 2025

Great hotel in tuktuk area. Our assigned room has cracked handwashing basin, cracked balcony glass, leftover candies/marshmallow on balcony ground. Bathroom is small for stars hotel and its price. We paid for toba lake view with premium, expecting details but disappointment. We were assigned room on the wing so the view to lake, although visible it was not spectacular or to our expectation. Breakfast is good, staff are friendly, infinity pool is beautiful but water is not heated.

david

Grand Deluxe King Mountain

Stayed in Mar 2025

Couples

1 review

9.5/10

Amazing

Posted on May 2, 2025

A new hotel, smallish though clean and has all that i need. The staff are great and it's location is very good, you can rent a scooter and scoot along the small quiet streets just outside the hotel

Response from Property: Dear Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager

Elisabeth

Grand Deluxe King Lake

Stayed in Feb 2025

Family

1 review

9.5/10

Amazing

Posted on Apr 9, 2025

We had a pleasant stay overall. The room was very clean, though a bit small for the price. The staff were friendly and helpful. Breakfast had a good variety, and the rooftop café was a nice place to relax, although the food and drinks were a bit overpriced. The resort layout feels a bit compact since it’s built on terraced land. One thing we missed was the cozy, local village vibe that Tuk Tuk is known for—the atmosphere here felt a bit more generic. Still, considering the limited similar-level options in Tuk Tuk, this resort is a decent choice and I’d consider staying here again.

Toni Liawan

Grand Deluxe Twin Lake

Stayed in Dec 2024

Family

5 review

7.0/10

Posted on Feb 1, 2025

Clean and new facilities Very nice view However the service is below average, Escape rooftop restaurant service is quite poor Concierge service is bad not enough staff Reception staff service is extremely slow

Response from Property: Dear Our Beloved Guest, Horas From A Truly Unique Experience-Thank you for sharing your feedback with us. We truly appreciate your compliments on our clean and new facilities, as well as the beautiful view. However, we sincerely regret that our service did not meet your expectations.We apologize for the shortcomings you experienced at Escape Rooftop Restaurant, Concierge, and Reception. Your concerns regarding service speed and staffing have been noted, and we will address them with our team to ensure immediate improvements. Providing excellent service is our priority, and we are committed to enhancing our guest experience.We genuinely value your input and hope to have the opportunity to welcome you back with a much-improved experience. Please feel free to reach out to us directly if there’s anything we can do to make your future visits more enjoyable.Sincerely, Willy SUDERESGeneral Manager

Guest User

Grand Deluxe Twin Lake

Stayed in Feb 2025

Family

3 review

10.0/10

Outstanding

Posted on Mar 10, 2025

The location of the hotel is scenic, overlooking the lake toba.

Hans Sanjaya

Deluxe King Front View

Stayed in Nov 2024

Family

11 review

9.5/10

Amazing

Posted on Jan 14, 2025

Probably the only nice hotel in Samosir. Room was clean and comfortable, nice swimming pool, and nice breakfast.

Response from Property: Dear Beloved Guest, Horas From A Truly Unique Experience-Thank you for your kind feedback. We’re delighted to hear that you enjoyed your stay at Marianna Resort and appreciated our clean, comfortable rooms, swimming pool, and breakfast offerings.We strive to create a memorable experience for our guests, and it’s wonderful to know we could meet your expectations.Your support means so much to us, and we look forward to welcoming you back on your next visit to Samosir!Sincerely, Willy SUDERESGeneral Manager

Jiaxian

Deluxe King Terrace Room

Stayed in Sep 2024

Solo travellers

19 review

10.0/10

Outstanding

Posted on Dec 2, 2024

Room was clean & spacious. Resort sat on lakeside so the view was spectacular! Staff were polite & super helpful. Recommend for anyone visiting in Lake Toba! Recommend at least 2 nights.

Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.If you have any further inquiries or would like to make a reservation for your next stay, feel free to contact us.Sincerely,Willy SUDERESGeneral Manager

Anonymous User

Grand Deluxe King Lake

Stayed in Dec 2024

Family

68 review

10.0/10

Outstanding

Posted on Jan 30, 2025

One of the best hotel in samosir

Guest User

Grand Deluxe King Lake

Stayed in Mar 2025

Family

1 review

10.0/10

Outstanding

Posted on Apr 4, 2025

Excellent service. The hotel looks new. The room was really clean. The staff were very friendly and helpful.. The food was really great and the view was really breathtaking. Overall, the stay was excellent.

Herman_traveller

Grand Deluxe King Lake

Stayed in Jul 2024

Couples

32 review

10.0/10

Outstanding

Posted on Sep 1, 2024

The most beautiful 5 stars hotel in Samosir Island, friendly staff and everything here is the best for our trip.

6/8

houston ten

Deluxe King Terrace Garden

Stayed in Jan 2025

Family

3 review

9.0/10

Great

Posted on Feb 8, 2025

Fun, but hotel is sort of empty and all the amenities cost money and are overpriced.

Response from Property: Dear Our Beloved Guest, Horas From A Truly Unique ExperienceThank you for sharing your feedback. We’re delighted to hear that you had fun during your stay! Our goal is to provide a memorable experience for all our guests, and we appreciate your comments regarding our amenities and pricing.We strive to offer high-quality services and facilities, and our pricing reflects the value and experience we aim to provide. However, we understand that perceptions may vary, and we will certainly take your feedback into consideration as we continuously improve.We hope to welcome you back in the future and provide an even more enjoyable stay. Please don’t hesitate to reach out if there’s anything we can do to enhance your next visit..Sincerely, Willy SUDERESGeneral Manager

Denny Kosiady

Grand Deluxe Twin Lake

Stayed in Apr 2024

Family

1 review

10.0/10

Outstanding

Posted on May 19, 2024

All of the staff are very helpful and informative. The most favourite during our stay is their Kindness, they keep on smiling while talking and everything. It covers all minus during the stay.

Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager