I stayed at the Comfort Inn in Mt. Pocono in April, 2023 for three (3) nights. I was there on business. Our family stays almost exclusively in the Choice Hotels brand for both personal and business trips and have seen many highs and lows with the brand throughout our travels. The Comfort Inn in Mt. Pocono is a comfortable, clean property. My room was a king suite and appeared to “formerly” be a hot tub suite, however, there is a sign in the room which indicated that the hot tub is no longer functional (which was fine with me because I did not book a hot tub suite anyways). The room was average, but clean. All lights worked, the refrigerator, microwave, and television all worked without issue. The internet connected with no issues, and I used it extensively to complete a few business-related tasks. In the bathroom, the toilet was fine but the shower needed some routine maintenance. The shower head desperately needs replaced; however hot water was not an issue. The “transition” flooring piece between the bathroom flooring and the main room carpet was missing and therefore, there were a few visible caulking “blobs” visible where the “transition” piece should be installed. I utilized the exercise room which was fine. The equipment is basic but is in working condition. The exercise room had a television. I did not use the pool, but it did appear a bit cloudy and the hot tub, as others have mentioned, is not functional. The breakfast was fantastic and the breakfast seating area was very nice, clean, and updated. Breakfast included an assortment of hot and cold foods. All the staff was very friendly and accommodating. The business center did not have a functioning printer, but they did offer the document I needed printed to be emailed to them and they could print it for me. I am sure they do not get many requests for use of their business center, but it was nice they could accommodate me. I would stay here again. It’s not a Hilton… doesn’t claim to be, but for the area and the price, you can have a nice, relaxing stay in a clean room with a good breakfast. Yes, there are updates that can (and should) be done to the rooms. As others have noted, one of the stairwells does smell of smoke but the other stairwell at the other end of the hotel is fine. The smoke in the one stairwell is due to employees smoking outside and propping the door open. I imagine by the smell, this happens routinely. I would recommend this hotel as a place to stay when you are in the Mt. Pocono area. Again, understand what you are getting (and not getting) and do not have unreasonable or unrealistic expectations for the property. They certainly can (and should) keep updating and improving the guest experience. However, I enjoyed my stay, slept well, had a great breakfast each day, enjoyed the exercise room, and the friendly staff made the stay enjoyable. For the area, the price was fair. I would encourage this Comfort Inn to keep improving the rooms as
Excellent
68 Reviews