For several months, I requested a lower room due to being a handicap person. I also called the hotel prior to checking in to let them know that it would be a late check in and was told by the hotel that it was fine. When I arrived there, I was at the top of the second floor ups, several stairs with no elevator, the hotel offered that evening to switch me to a lower room the next day. When I arrive back to the hotel that afternoon, I have not been moved down to the lower level and had to go walk back up the stairs to my room, the man at the front desk in the back of a window was not helpful in any way and not friendly at all.