Fairfield by Marriott Hotels in Xi'an

We are very satisfaction with this hotel. The room is very big and clean and comfort. The staffs are very friendly and helpfull. As our flight is at night, the hotel gives us late cek out until 3:00 pm. And the staffs (Rika, Grace, Cassie) and help us to order taxi to airport. Very recommend this hotel 👍👍👍

Hygiene: The room is new, and the room and public areas are very clean. Service: Very good and enthusiastic, always serving with a smile, and the front desk check-in is very fast. Environment: The hotel is in a prime location, with convenient transportation and close to nearby attractions. Facilities: The hotel facilities are very new and clean, and the breakfast is rich in variety and tastes good.

Spent three nights at the hotel (October 2-5), two adults and breakfast was included in the room rate. Cleanliness and comfort, everything is perfect. The food in the hotel is good too, mostly Chinese food and a little less European, which is expected. The location is good in relation to the subway, 14-15 minutes walk. The only thing that caused resentment and slightly affected the comfortable stay was the denial of currency exchange (which was part of the hotel's free service). I had to go up four times and wait for a change of staff to be told at some point ”you don't need to go to the bank, you can change dollars to yuan at our hotel since you are staying here”. On the first day when I asked this question - the girl at the front desk said they don't have this service and said to look for Bank of China separately, then I approached another girl again the next day, to which she said that it is still possible to change currency with them, but you have to wait for my end date of stay with them. Then I went to the guy at the counter again in the evening and he said that currency can be changed even earlier, just wait until 9 am. Finally, the morning of the 4th day came and I exchanged dollars for yuan, they accepted a maximum of 200 dollars for exchange. This is probably the first ridiculous case in all my trips. Conclusion: be persistent in your desires and don't hesitate to remind the staff of what you need.