Inns in Taiwan, China

The cleanliness was acceptable and consistent with the hotel’s facility rating. The location was excellent and suited our needs perfectly, as it is located right next to Taipei Main Station and can be reached in less than a 10-minute walk via the underground passage. Breakfast is served on the 6th floor, but there is no lift access, which may be inconvenient for elderly guests or those with mobility issues. However, it should not be a problem for younger guests. Overall, the hotel met our expectations and offered good value for its convenient location.

The room is a bit small and can feel a little stuffy, but since I was out all day and came back late every night, it was fine. The room was clean and tidied daily. The bathroom, on the other hand, was spacious and clean. The staff were friendly. It's close to Gate Z4 of Taipei Main Station. However, thanks to getting lost once, I discovered a closer way into the station – just go into the shop directly opposite across the street (pictured below) and you're in the station.

Great value for money! The room was clean, the bed was comfortable, and the staff provided excellent service. The location made it easy to get around the city. Perfect choice for travelers looking for an affordable and pleasant stay.

the massive convenience is definitely the location. mrt exit is just in front of the building with taipei main station just across the hotel. there's unfortunately no clear label for the hotel, so just know it's in asia plaza tower at level 7 right outside exit z4 and z2 with the lift just in front. the hotel room is basic but adequate and the bathroom is equipped with bidet and warm showers with soap and shampoo. the room runs small so it's hard to move around with our luggages also taking up space. but as tourists, the location is definitely above all and this is a massively conveniently located hotel with easy access everywhere, and walkable to ximending area just behind the hotel.

The hotel is ok but the room is big. The restaurant in the hotel is a must try. My daughter LOVEs every dishes she ordered. She said, this is the best food she had in Taiwan, so we had two dinners at the hotel. The location of the hotel is not great! We couldn’t get into the local buses to go to Xitou nor to Taichung because the buses were full from the original starting point. However, the hotel offers fare shuttle service to and from Xitou but not Shanlinxi. The front desk lady drove us to Xitou, she was GREAT and very accommodating, she took us to Xitou bus station outside of the normal schedule hours so we can catch the bus back to Taichung. We would come back again with our car to get to different areas in Xitou again.

Excellent location, walking distance from Taipei Main Station, many departures from Taipei Post Office bus station next street. I like the staircase design of double-decker bed, there is bathroom and a sink inside the room, apart from the hallway ones. The building is old, however, a few stair steps before reaching the lift. Water dispenser is only located on 2/F but lack on 6/F. Lots of food choices downstairs. Room price was the cheapest I could find. 

The room was spacious and clean, and opening the curtains revealed an unbeatable sea view – perfect for enjoying the scenery. The owner was incredibly helpful, providing us with all sorts of information about Kaohsiung and anything else we wanted to know. So kind! A truly perfect experience.

This time I brought my wife to Taichung for her birthday, and we stayed at the Norway Forest Cultural Center for the first night. We arrived early to drop off our luggage and immediately experienced the friendly and polite service, which made me feel happy and warm. Although there was a minor issue with the air conditioning in our room when we checked in that evening, the front desk manager came up and helped us switch to a larger and more comfortable room. Their service attitude was also super nice. It's no wonder this hotel has reviews above 9 – it's absolutely deserved. If I have the chance to come again, it will definitely be my first choice! 🥰

A Serious Failure in Management and Guest Service I have never experienced this level of poor service and lack of management oversight at a hotel. Throughout my stay, I had to repeatedly request housekeeping, yet my room was still not cleaned as expected. More seriously, there was even an occasion when I needed to use the bathroom and discovered that there was no toilet paper available. I immediately brought this issue to the attention of the front desk. However, despite making a formal complaint, the exact same problem occurred again the following day. At that point, this could no longer reasonably be considered a simple oversight or an isolated housekeeping mistake. The hotel had already been made aware of the problem, yet nothing appeared to have been done to prevent it from happening again. The most disappointing part is that these issues continued until the day I checked out. After repeatedly reporting the same problems without seeing any meaningful improvement, I eventually stopped complaining simply because I no longer believed that doing so would make any difference. A hotel may occasionally make a mistake — that is understandable. What is unacceptable is failing to correct a problem after a guest has already brought it to management's attention. This reflects a serious breakdown in communication between departments, inadequate supervision, and a lack of accountability at the management level. Basic housekeeping and essential bathroom supplies are not unreasonable requests. They are fundamental standards that guests should be able to expect without having to repeatedly chase the hotel for them. What concerns me most is that the hotel appeared to have multiple opportunities to correct the situation, yet failed to do so. This suggests that the issue is not simply with an individual staff member, but with the way the hotel’s service operations are being managed and supervised. This experience seriously damaged my trust in the hotel and left me with a very negative impression of its overall management and service standards. A hotel’s reputation is built on how it treats guests, especially when something goes wrong. Unfortunately, in this case, the hotel failed not only to deliver basic service, but also to respond effectively when those failures were brought to its attention. I sincerely hope management does not dismiss this as a minor housekeeping issue. The repeated nature of these problems, combined with the lack of effective follow-up, represents a significant management failure and can seriously damage guest trust, customer satisfaction, and ultimately the hotel’s reputation. For me, the most disappointing part was not that a mistake happened. It was that the hotel was given multiple opportunities to fix it — and chose not to.

The hotel is a bit difficult to find because the lobby is located at 5th floor but maybe that was my fault did’t read the instruction carefuly but other than that it’s good enough for me and my family who just transit for a bit, i didn’t know maybe it’s a bit to small for 3 person with a big luggage. But it’s clean and i have a nice rest there