Hotel seems a bit dated to my taste but it is very well maintained. Excellent service and housekeeping, everything was great from the doorman and reception to my departure. Beautiful swimming pool area, good GYM. I loved the breakfast buffet, one of the best I’ve tried in Macau. One star off the service for having to wait to be seated for breakfast despite having the reservation time, my plans had to be moved because of this. The rest was brilliant.
Amazing hotel in the heart of Cotai *****, with connecting walk ways to other major hotels near by as well. The room was luxurious and the king bed was super comfortable. We didn’t have the best view but we didn’t pay for that, so that was expected. Definitely worth the price and I’d agree that it’s a 5* hotel. Hotel staff were great, helping with our luggage when checking in and checking out, even helping to wheel it to the airport transfer bus. The only thing that would have been useful would be a list of all services available (ie airport / ferry / bus transfers - there was not a complete list anywhere).
This is the second time I stayed in this hotel. Though there’s no transportation to take me to most parts of tourist attractions, I love the service it provides.
I’ve booked a non-smoking room but when I entered the room, I smelled a strong smell of smoke. I requested to change to another room and they helped me to settle in fifteen minutes in a new room.
This is a birthday trip for my husband and when we returned after dinner, we found there’s a small cake in the room. What a surprise!
If they can provide more shuttle bus service to different parts of Macau, it’ll be perfect!
- the location beside the airport terminal and the MLRT(Airport Station) was very convenient for the business
- the hotel and the room were clean and the daily fixing up was properly done on time
- no business service - printing out some documents - is the only minus point so far
- due to many tourists (mainly families with children) the noise after 22;00 pm was nearly daily on the acceptable limit.
Excellent service and I love the hotel super pretty and well maintained!! The mall is interconnected and there are many nice restaurants, in fact you do not need to leave this building at all 😉 Enjoyed my time here with my friend, best hotel stay experience I ever had! 💕
This hotel brings back lots of my childhood memories, I am so glad it re-opens and making it so grand like the great old days. This hotel status is like peace hotel in Shanghai; the peninsula in Hong Kong...
Each and every small details are so fine and taken care of, a wooden tooth brush, bronze mouth wash cup, fresh coffee bean, an imitate tube Bluetooth speaker, complimentary red wine with Central hotel logo...., it's a tiny museum only in the room. Staff are nice and polite and professional. We were well taken care by the hotel manager, Joseph, he introduced nearby restaurant for us, and taken care of all our requests.
This is not a hotel! The staff and the decoration of the place makes it a palace, it's an unique experience!
Standard room with an extra bed on, the Hotel offers a seaview room upgrade for us.
The seaview is now a but interrupted by construction sites along the seafront.
Spacious amenities, with catering, indoor infinity pool and a cozy gym on 17/F.
Corridors are like a maze.
Location is convenient. It located at the heart of Taipa. Bus stop is at the gate of the hotel. It is convenient to go every part of Macau. Room is delicate and convenient. Though it is a little bit small, still fine for me and my son. Design of room is cozy. I like the color tone of the room.
From the initial contact by Catherine Londoner Guest Relations Team to the pickup limo by Brian at Heng Qin port to the arrival at the main entrance, received by Gordon 吳鎮宇 star captain team manager to the suite it’s a great impression of tops hotelier experience !
The afternoon tea and evening cocktail reception literally occupied the rest of our evening at The Residence, Londoner restaurant operation for guests.
Many thanks to Jessica Exec manager who introduces us various gourmet foods and canapés and offers a special plate of strawberries and blueberry to celebrate our 45th wedding anniversary.
To our surprise, the Guest Relations Team delivers a cake to our room in the evening at 9:30pm.
The next day breakfast at The Residence restaurant is sumptuous and exquisite. Elna Exec manager from Taiwan personally serves tea and suggests a few dim sum items for us to taste.
Our one day stay at Londoner is filled with joy and 感恩to all the Londoner staffs who pamper us with genuine hospitality and professionalism. The top quality of the staff, the food quality and the ambiance contribute to our precious memories.
Gordon and Fiona, Stephen(?)who offers us guidance to maneuver around Londoner Sands , Venetian shoppes, assisted our departure inn a limousine at 4pm.
We will be back. Bravo Londoner Guest Relations Team ❤️👍👌🙏
I recently had the pleasure of staying at the Mandarin Oriental Hotel in Macau, and I must say, it was an exceptional experience from start to finish.
First and foremost, the staff truly made our stay memorable. Michelle, in particular, was outstanding. Her attentiveness and genuine care for our needs enhanced our experience significantly. She went above and beyond to ensure we felt welcomed and comfortable throughout our visit.
One of the lovely surprises during our stay was the thoughtful thank-you card and a little gift for my bambino. It was such a heartwarming gesture that made us feel special and appreciated, adding a personal touch that we will always remember.
We also indulged in the afternoon tea service in our room, which was set up beautifully. The atmosphere was both nice and romantic, creating the perfect backdrop for our tea time. The staff who organized this were incredibly thoughtful, ensuring that every detail was just right.
The room itself was a haven of comfort. It was not only beautifully appointed, but the view was absolutely breathtaking. Waking up to such stunning scenery in the morning was a highlight of our stay.
Lastly, the hotel's location is incredibly convenient. It is within walking distance of local restaurants and parks, making it easy for us to explore the area and find fun activities for our child to enjoy.
However, the only downside I noticed was that some of the cutlery, specifically the knives and forks, seemed a bit old and worn out. While the overall dining experience was delightful, a refresh of these items could elevate the dining experience even further.
Overall, my stay at the Mandarin Oriental Hotel Macau was nothing short of fantastic. I highly recommend this hotel to anyone looking for a luxurious and memorable experience. Thank you, Mandarin Oriental, for an unforgettable vacation!
Outstanding
1754 reviews
9.5/10
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9.3/10
Very Good
RRovina MayOur experience was wonderful! We went to waterpark and dine at the new restaurant in the lobby. Staff were friendly and accommodating especially the housekeeping staff - Bryan - who delivered our kid’s amenities request. He was very helpful and professional. Another housekeeping lady - Deanna - during the turndown was very friendly and professional. All the staff in the lobby restaurant were also friendly and nice to us. They accommodate our request for my kid like providing the baby chair and cookies instead of just the complimentary bread.
GGuest UserI just enjoyed my stay in l’occitane themed room :) Tidy & comfortable as I like their products as well. There’re also few coffee shops & restaurants that meet teenagers needs.
Just around 10mins walk to ******;)
GGuest UserLocation is convenient. It located at the heart of Taipa. Bus stop is at the gate of the hotel. It is convenient to go every part of Macau. Room is delicate and convenient. Though it is a little bit small, still fine for me and my son. Design of room is cozy. I like the color tone of the room.
JJTtops7We're grateful for the early check-in and the hotel room just enough for us. They provided an extra crib, towels and water as requested which was superb . Then we went to the pool for a swim but they didn't allow adults to swim in the adult pool. We asked for a reason they said for no reason. At 17:30 we ordered pizza and warm water for the baby. They provided with warm water but refused to provide pizza because they have a special event for a phone company so they want to prepare well for them instead. They should have informed us about limitations before we booked the hotel. At the end breakfast was descent with plenty of choices and luggage drop-off service was superb they even checked us out.
AAnonymous UserThe period we travelled is very crowded as there are many concert happening. The hotel overall is good but don't understand why there are no seats available for elderly people to sit while we check in. Poor elderly have to stand almost 2-3hrs while waiting for check in. Hope hotel should review it.
PPatricia KitshoffOur stay at the YOHO ROOSEVELT HOTEL in Macau was absolutely wonderful! From the moment we arrived, the staff made us feel welcome—everyone, from the cleaners to the manager, was incredibly friendly and attentive.
The pool area was a true highlight—serene, beautifully maintained, and perfect for relaxation. We also loved the Portuguese restaurant; the food was delicious, offering an authentic taste of Macau’s culinary charm.
The only minor downside was that the hotel doesn’t arrange private cars,and taxis can sometimes be hard to find. However, this was a small inconvenience in an otherwise flawless experience.
Overall, we had a fantastic time and would definitely stay here again. Thank you, YOHO ROOSVELT, for a memorable stay!🏨💖
AAnonymous UserMy husband and I went there to celebrate our anniversary. I emailed the hotel days before asking for restaurant recommendations nearby. They gave us several options and helped us made reservations that was very warming. The hotel stuff were nice and helpful. The breakfast buffet was great. The hotel is quite near the shuttle bus lobby for downtown. High recommended and will definitely go again💕
AAlfie&BillieWe booked 3 rooms of this category and they had to move us around due to the renovation noise. Not a problem though! I was on the 16th floor and the view was beautiful. The rooms are spacious and clean - having a cup of tea with the view was wonderful. The lifts are fast. The staff are very friendly and nice. They even ran down to the road to call us a taxi when there were none in the hotel. There’s a POPMART at the entrance of the hotel 😂 The housekeeping staff always made the bed beautifully and restocked my towels everyday. The pool area is beautiful and the hotel is well serviced by buses/taxis/walking. A pleasant stay - I wish it was longer.
GGuest UserOur check-in with the help of staff 趙嘉敏, just 5mins to get our room and I need to thanks so much for Joel who very care of us.
When we check-in he noticed that we had a lugguage with us and told us that just leave it at a distance that can be looked after
While check-out he is very patient to listen my comment that the chair in our room one of the leg is not fixed well and he will reflect to the management.
Last but not the least that thanks for Ms. Jessy who toke my IDD call for my special request as we are coming from Hong Kong as because we just made booking less than 12hrs before check-in.
She really made remarks to my needs and why I know it's her who pick up my call and well prepared a room before our arrival as when we check-out, by a few chit chat and knows that it's her who received my calls and pay attention to our needs.
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