Friendly staff all around, especially at reception and housekeeping! Excellent location for easy access to both Sendai and Aobadori Stations.
They just need to step up their cleaning!
This hotel exceeded my expectations. First, the service was excellent. Ms. Yoshida at the front desk was very patient during check-in, and seeing I had a lot of luggage, she offered to help me carry it to my room. Second, the hotel facilities are relatively new and well-maintained, and the bathroom design is great. The location is convenient; you can access the Shinkansen directly from the 3rd floor, and walk to the West Exit and S-PAL mall from the 2nd floor. From the window, you can overlook the East Exit high-speed bus terminal, making it extremely easy to get to attractions like Yamagata Zao. There's also a Lopia supermarket within a five-minute walk, which is handy for groceries. The only drawback is that there's only one washing machine and dryer per floor. Since you need to use your key card to access each guest floor, it can be hard to get a spot during peak evening hours for laundry. I recommend planning your time accordingly. Overall, I highly recommend this hotel to anyone visiting Sendai and its surrounding areas.
The hotel's location is excellent; it's right by the Kōtōdaikōen subway station. Across the street, you'll find Mitsukoshi Department Store and a shopping arcade, making dining and shopping very convenient. The hotel room was a decent size, and overall cleanliness was good, though the windowsill had some dust when I checked in, perhaps due to a rushed cleaning. Also, there was no air purifier in the room. Overall, it's still quite good. The front desk staff were very friendly, and breakfast was nice too.
I forgot to snap a picture of the room.
It’s the nicest hotel I have stayed in Japan for the price I paid.
The hotel’s bed is slightly fixed higher to allow storage of luggages. This is very convenient for travellers with larger luggage. We had two 30mins luggage and had no problem roaming around the room.
The amenities provided here is of better quality as well. Feels nice to the skin.
It was New Year’s Eve yesterday and the hotel prepared soba noodle for everyone. Felt so warm after a long chilly day in Sendai!
Overall. Great stay!
This hotel is a 10-minute walk from Sendai Station, with four or five convenience stores nearby. It's also very close to the Sendai Morning Market, and there's a free observation deck on the 30th floor of the building next door. Right outside the hotel, you'll find a wide variety of restaurants, including ramen shops, Chinese restaurants, and Japanese diners.
The lobby has a style reminiscent of the early 20th century, and the rooms are very well-maintained and feel new. The bathtub is large, and a particularly great feature is how fresh the air in the room feels; you won't feel stuffy even after spending a long time there. The windows on the 8th floor can also be opened. The only minor drawback is that the room lighting is a bit too bright and not very soft. Both the mattress and pillows are very comfortable, and the front desk staff are highly professional. The beverage vending machine prices are also cheaper than what you'd typically find at other hotels.
The hotel is quite nice, about a 10-minute walk from the station, which is convenient for shopping. Mitsui Department Store is nearby, just across the street. The hotel has a large public bath, which is great for a relaxing soak after a day out. Just try to avoid peak hours.
The hotel is clean and tidy. It’s unfortunate that the weather is really bad on the day of my arrival. So I’m basically forced to stay at the hotel and enjoy the hot spring. It’s also really great that they provide free ice pop outside the hot spring and coffee downstairs.
Room is quite big and comfortable, beautiful lobby.
The room had double-layered curtains with sheer drapes, which was a very thoughtful touch. Even when the morning sunlight was bright, it didn’t feel harsh. The only pity was that we didn’t get to try the hotel breakfast this time—hopefully, we can enjoy it on my next visit.
It’s a hotel that makes me want to come back again~
The location is great, right in a shopping street, about a 15-minute walk from the station. There are plenty of shops nearby, making it very convenient for dining and other needs. The hotel uses a self-service check-in and check-out system at the front desk, and the overall experience was excellent. The room I booked this time was over 30 square meters, which is quite spacious for a Japanese hotel and offers great value for money. The facilities are also relatively new. I'm very satisfied with my stay.
Wow! Everything was nice here! The location was good, close to the station. The amenities were remarkable and the b'fast buffet sets the standard!
I will highly recommend this Koko Hotel and would be more than satisfied to stay again!
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314 reviews
8.9/10
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MMike from CaliforniaWould definitely stay here again after spending 4 nights here.
Seems to be a new hotel in a good location in Sendai. It’s less than a ten minute walk from Sendai Station, it’s located even closer to the Subway, just 1 block from shopping arcade, and a few blocks from the Asaiichi market.
Hotel room was very spacious for 3 including a 1 year old. Our room was on the 11th floor with a view of the next buildings rooftop. The lights are controlled with a touch screen. Wifi seemed to work well. Good luggage and jacket storage at the entry way.
Lots of free amenities in the lobby and you can get 2 bottle of water per day. We did not have breakfast during our stay but the lounge is open from ~2pm to ~9pm and there’s a Starbucks coffee/latte machine. You may also purchase a glass of sake for ¥500 from a machine. The second floor has pay laundry machines, microwave, ice machine, and vending machines.
Hotel staff was helpful. They can arrange your luggage to be sent to your next destination. I don’t think there is any added service charge. I had opted for no cleaning when booking to save a little but they still cleaned the room daily.
My only complaint is when I asked for a new key because i lost one, the receptionist gave some attitude and said that I should look in my room for it after issuing another key.
XXilijiejieThis was my second stay here, and I honestly think their mattresses are the most comfortable I've ever slept on, even compared to luxury hotels. They offer the perfect balance of firmness and support for my back, making them incredibly cozy. That's actually why I decided to book here again. On another note, the breakfast was excellent! They had a great selection of fermented foods and plenty of plant-based options. The ox tongue curry soup with rice was absolutely amazing, and the crisp and tender kimchi was a pleasant surprise. I even had two bowls of miso soup!
PPris A.Friendly staff all around, especially at reception and housekeeping! Excellent location for easy access to both Sendai and Aobadori Stations.
They just need to step up their cleaning!
GGuest UserJust a 5-minute walk from the JR station. The front desk staff were really enthusiastic and even upgraded our room! It came with a massage chair, which was super comfortable. The room itself was quite spacious, and the hotel facilities were new and very clean. The only downside was the lack of a hot spring, which was a bit of a miss.
AAnonymous UserWow! Everything was nice here! The location was good, close to the station. The amenities were remarkable and the b'fast buffet sets the standard!
I will highly recommend this Koko Hotel and would be more than satisfied to stay again!
GGuest UserJust a few minutes' walk from Hirose-dori subway station, the hotel's location is extremely convenient, surrounded by numerous dining options. Having a convenience store on the ground floor is also a reassuring plus.
We stayed in a moderate non-smoking room for two. While the queen-sized bed was comfortable, it felt a bit cramped for two, though it would likely feel quite spacious for a solo traveler. The mattress firmness was just right, and the air purifier was a welcome amenity.
The bath area was nicely separated from the toilet, preventing any concerns about water splashing out, and the rain shower was a pleasant feature.
The front desk staff were friendly and left a positive impression.
One minor point is that the air conditioning throughout the hotel, including the lobby and hallways, felt a bit too strong. The complimentary coffee service in the lobby was a nice touch, but it was a shame that it couldn't be taken back to the room.
Overall, it's a clean hotel with excellent service, and we left feeling very satisfied.
MM315587****The location is great, right in a shopping street, about a 15-minute walk from the station. There are plenty of shops nearby, making it very convenient for dining and other needs. The hotel uses a self-service check-in and check-out system at the front desk, and the overall experience was excellent. The room I booked this time was over 30 square meters, which is quite spacious for a Japanese hotel and offers great value for money. The facilities are also relatively new. I'm very satisfied with my stay.
BbaiumeThis hotel exceeded my expectations. First, the service was excellent. Ms. Yoshida at the front desk was very patient during check-in, and seeing I had a lot of luggage, she offered to help me carry it to my room. Second, the hotel facilities are relatively new and well-maintained, and the bathroom design is great. The location is convenient; you can access the Shinkansen directly from the 3rd floor, and walk to the West Exit and S-PAL mall from the 2nd floor. From the window, you can overlook the East Exit high-speed bus terminal, making it extremely easy to get to attractions like Yamagata Zao. There's also a Lopia supermarket within a five-minute walk, which is handy for groceries. The only drawback is that there's only one washing machine and dryer per floor. Since you need to use your key card to access each guest floor, it can be hard to get a spot during peak evening hours for laundry. I recommend planning your time accordingly. Overall, I highly recommend this hotel to anyone visiting Sendai and its surrounding areas.
GGuest UserI am so glad I chose Komatsu-kan during my stay in Matsushima. The receptionist was friendly and very helpful. When I told him I am a vegetarian, he kindly informed the kitchen to exclude animal flesh and seafood from my meal. (Usually, hotels ignored my food request, or they just gave me tofu and pickles for my meal.) The next morning, I was so surprised to see my breakfast. I loved the fresh salad, steamed vegetables, over-easy eggs, chawan-mushi, and the pickles even tasted better than before.
Then the room surprised me with the pine tree and the beautiful sea view. The next morning I woke up at 4:45 to see the sunrise. Just from my room, I could see the sun slowly rising from the other side of the sea. Stunning! I really enjoyed the little Me time here.
Actually, this hotel is well-maintained, and that helps raise the value of it. I also love the fresh little flowers right next to the washing basin. And the people working here are quite ya-sa-shi. They are kind and gentle. Generally speaking, this is a nice place worth staying and relaxing in.
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