It was very good, the person on check-in was really amazing and everyone was good as well. I loved our stay there. We booked a room for 4 people but they upgraded us to Executive suite. It was so nice of them. I wish we had Haram view but it was 2 mins walk from Mosque.
MashaAllah, TabarakAllah – I had a wonderful stay at this hotel.
The place is beautiful and very quiet, and the cleanliness is outstanding – everything was spotless.
I would especially like to thank the front desk staff member, Mr. Abdulrahman Hajili, for his exceptional professionalism and respectful attitude. He was truly courteous and helpful throughout my stay.
Thank you for such a pleasant experience – I look forward to staying here again, InshaAllah…
Initially i got surprised after Booking hotel informed me that they couldn’t find my booking and advised me to contact with service provider. I called Trip.com Saudi Arabia contact number they supported within 30 minutes.Not only provided me new hotel confirmation number but also sent confirmation email as well.When I called with new confirmation number it was okay and I reached and faced no issues.It was great experience with Trip.com to book Such a nice property in very reasonable price and no hidden charges.Finally we enjoyed it.
The Sofitel Shahd Al Madinah is truly exceptional. It's consistently our top choice when visiting Madinah.
The hotel excels in every aspect: its unparalleled proximity to Al-Haram, the excellent service from all staff, impeccable cleanliness, and the quality of its food (I only had the breakfast). The breakfast buffet offered a wide variety of delicious options, and the staff were incredibly attentive, readily bringing drinks and even food upon request. Their hospitality is truly outstanding.
We had guests during our stay, and when we requested Arabic coffee, the staff went above and beyond, graciously providing complimentary baklava, dates, fresh fruit, and coffee.
A special mention goes to Mr. Hani Al Khattab, who was exceptionally helpful and responsive to all our needs. Any room service request was delivered swiftly and in record time.
A solid 3 out of 5. Budget hotel, clean fine for solo travellers and within 15-20 minute walk from Masjid Nawabi. Thanks to the receptionists who upgraded the room to a king-size bed suite and offered the day extension for the same room, too. Breakfast consists of a set menu, not a buffet, which, although adequate, is nothing special. A few places are within a few minutes' walk. Showroom was clean but oddly lacked a shower screen, so water splashed over the toilet! Not sure what the builders were thinking as if they wanted a wet room or a normal bathroom, but ended up with an in-between.
The hotel itself is located not on the posh side of Medina but 1.2km from Masjid, but being a budget friendly option, it's fine. Top Tip for solo travellers, if you're able to then walk a little under 2km from Hotel to bus station locted near Prophets Mosque to get the 400 bus that will take you straight to Medina Airport It's much cheaper than taxi and Uber options.
Pilih hotel ni sebab lokasi. Cumanya susah nak dapat hotel ni sebab cepat sold out. Haritu masa check in receptionist surprisingly ramah, which was a bit odd sebab customer service kat Saudi ni takda lah beriya sangat ramah. Check in macam biasa lepas Asar. Hotel memang sangat2 busy so jarang sangat2 akan dapat early check in. Easily accessible untuk yang pakai wheelchair. Lif banyak. Walaupun orang ramai tapi ok sebab lif banyak. Overall akan stay sini lagi inshaallah.
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, you'll be grateful for the on-site complimentary parking at serviced apartment.The serviced apartment offers reception assistance, including express check-in or check-out, to ensure guest satisfaction.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire serviced apartment.Smoking is permitted solely in the specified smoking zones allocated by serviced apartment. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at serviced apartment come furnished with linen service and air conditioning, all designed with your ease in mind.Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy.Within specific rooms, a refrigerator and a coffee or tea maker is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, serviced apartment offers a hair dryer and toiletries within a few chosen chambers.
Good hotel, its best for the ladies that need to walk directly across to the sisters side for praying. The walk is about 5 min or less for fast walkers, but 8-10 mins for slow walkers.
The hotel is close to many amenities, there is a laundry place and pharmacy just under the hotel.
Breakfast is good no issues.
Very Good
107 reviews
8.6/10
Price from
MXN$2,862
per night
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9.0/10
Great
AAllam ashOverall, my stay was good. The staff were generally friendly, though the check-in experience was a bit unpleasant at first. Thankfully, things improved afterward thanks to Ms. Bayan’s excellent assistance. However, the hotel feels overpriced compared to other options located very close to Al Haram in Medina. One major downside was the corridors — they were often full of leftover food left outside rooms, which was unpleasant and gave a poor impression. Security personnel needed further training to be more customer friendly
MMaodaniangThis place is really amazing!
Facilities: I ate at both restaurants, the prices are normal European and American levels, and they are quite delicious! Breakfast is free to order, full~ The room has everything you want, they will order some fragrance, turn down the night bed, and the big bathtub in the room is very comfortable~
Hygiene: Great, completely clean
Environment: It is really beautiful, the designer has done a great job to give us such a great experience. Take the shuttle bus to shuttle through the entire huge park, every blade of grass and every tree should be maintained, the taste is very online!
Service: The service of a five-star hotel, you can also make an appointment for stargazing, etc. We did a spa, which was very deep, and also listened to which parts need to be strengthened
Swimming pool: I went to both indoor and outdoor. There is a swimming pool in the 320 activity room, which can be shallowly photographed. The outdoor one is really beautiful! I stayed there for a long time despite the sun, and I could also order drinks and they would be delivered~
Location: It is very close to the concert hall, and we can still see it from our room. Later, we went to the concert hall for dinner. You can go! Recommended!
It’s a full package overall, an experience you definitely can’t miss at AlUla!
GGuest UserI’ve never stayed in this hotel despite visiting Medina on a number of occasions the location is okay it’s near both the ladies and men’s gate to access at prayer times I’d say a brisk 10 min walk there is a lot of food places the mini stalls and also great Pakistani food on the doorstep of hotel
Now the hotel itself is in need of a little refurbishment the doors in the rooms are peeling and the furniture is old
On the other hand the toiletries used are an amazing brand BYREDO….the lifts were very busy and would take a long time to arrive at our floor and also the same on the ground floor
Breakfast was standard but fresh I cannot fault the service received by staff members especially Feras at reception and house keeping too all in all a pleasant stay
SShazianService is exceptional.Very attentive to any comment.
Location is just opposite gate 329.Best for women's entrance to the mosque.
Area of improvement-Breakfast same everyday.catered for middle eastern guest.Should have more varieties like Malaysian or Indonesian food.
Next will be the toilet-shower in the bathtub is a huge challenge for some especially the seniors.Hopefully they will change it to shower room when they refurbish the room.
GGuest UserThe hotel’s location near the Prophet’s Mosque is excellent, making it convenient for visitors. However, the overall experience was disappointing. Rooms felt outdated, cleanliness was lacking, and staff were slow to respond to requests. Parking is free .While the location is a big plus, the service and facilities need significant improvement.
GGuest UserThe hotel staff is great, I lost my key (card room) in Masjid Nabawi and they didnt even charge me with anything.
We can also put the luggage after check out in the safe place.
The building is older, but functional.
We dont have to wait for the lift because there are 6 lifts for the building alone.
I’m shocked that the shampoo and soap is from Brooklyn, which I’ve visited New York in May but no time to visit Apotheke 😩
Near gate of Masjid Nabawi from the hotel is 365.
You can choose this hotel instead of Pullman Zamzam if you have strict budget like us.
Because the location is not that far from gate 365.
This gate is near Rawdah.
Ps: I take this photo right before check out. Sorry for the mess
SSherazzulfiqarIt was very good, the person on check-in was really amazing and everyone was good as well. I loved our stay there. We booked a room for 4 people but they upgraded us to Executive suite. It was so nice of them. I wish we had Haram view but it was 2 mins walk from Mosque.
TTUNGGUL PERMONO WICAKSONOThank you for all the amazing services.. you even let us check in early.. it was really a very pleasant experience staying there.
Only I don't have a window view... but that's okay, thank you for all the services, we are very happy to be able to stay here.
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