Because I was traveling by train through Europe, I chose a hotel less than 200 meters' walk from Salzburg Central Station. The modern decor was simple, and the facilities were adequate. Aside from being reminded to bring my own toothbrush and slippers, everything I needed for a two-day stay was there. Check-in and check-out at the front desk were straightforward, and they offered free luggage storage. The best part was the rooftop breakfast restaurant with panoramic views of Salzburg city and the fortress. We even got to see it after a snowfall, and the view of the rooftops was really nice. The buffet was generous; besides the usual German-speaking staples of tomatoes, cucumbers, and bell peppers, there was a rich array of local breakfast options. On the second floor, there's a lounge and coffee bar with a window overlooking the train tracks, which makes for a great photo op. I recommend a larger Salzburg restaurant that you can find on Dianping (a Chinese review site), located about 200 meters from the hotel. It's popular with both locals and tourists, and the food tastes great. The beer is also highly recommended, the service is friendly, and the prices are reasonable for Central Europe, typically around 80 to 90 euros for four people.
This is an excellent choice for a trip, offering superb value for money. It easily rivals five-star hotels in cleanliness and hygiene; the rooms are brand new and even feature smart toilets. The complimentary minibar beverages are a fantastic bonus, especially considering how expensive drinks can be in Europe. The location is superb, with plenty to offer. It's incredibly convenient to walk to a park, find restaurants, or visit supermarkets. Breakfast was also excellent. Highly recommended!
The hostel is closed to the train station and shopping mall. Our two beds room was upgraded to four bed room. The spacious was more comfortable and left our suitcase.
It was taken a long time for check in and registration by QR code. The guest kitchen was too small to share the crowded customers at the peal time. It is important not to keep your luggage when you had checked out except by payment lockers
The breakfast with a view is definitely worth it! The variety suits Chinese palates well, perfect for those heading to the lake district to grab a meal before setting off.
The location is absolutely amazing. You can spot it right after exiting the train station, and the bus terminal is just downstairs, making it convenient to go anywhere. Dining is also easy; the supermarket inside the train station offers freshly sliced ham burgers and other quick meals, which is super handy if you're tired after a trip to the lake district. To the left of the station, Joanna's restaurant serves Austrian cuisine. Next door is a shopping mall with a supermarket and a drugstore, though it opens late and closes early.
Facilities: For a small town, this room is incredibly spacious! The front desk even asked if I wanted my king bed split or combined upon arrival. The beds here are on wheels and adjustable. There's enough space for two large suitcases, plus a wardrobe – quite unexpected!
Service: I absolutely adore the ladies at the front desk! They helped me so much. It was raining heavily when I arrived, and they were patient despite my many questions. Like most hotels, toothbrushes aren't provided by default but can be requested. Only a large bottle of drinking water is offered, but the hotel's water comes from a mountain spring, so you can drink directly from the tap.
The room itself was very spacious and generally comfortable, so in terms of physical space and basic facilities, the experience was acceptable. However, several service-related details significantly affected my overall impression.
First, this was the first hotel I stayed at in Europe that does not offer complimentary luggage storage, which was very inconvenient, especially for travelers arriving early or leaving later in the day.
More importantly, there was a serious issue regarding privacy and housekeeping procedures. In most hotels, rooms are cleaned only when guests place a “please clean” sign on the door or explicitly request housekeeping. In this hotel, staff went door to door knocking, and when there was no response, they entered the room directly. This felt intrusive and disrespectful of guest privacy, and it was quite uncomfortable. It also seems inefficient and unnecessary for the staff themselves.
While the room size and general comfort were fine, these service and management details were disappointing and do not meet the expectations of a hotel at this level. With better respect for guest privacy and clearer housekeeping protocols, the experience could be greatly improved.
The location is absolutely fantastic, and the cleanliness and facilities are excellent. However, please note that the amenities are limited to a bar of soap and a bottle of shampoo, with no other amenities. The staff are also very friendly!
Booked a bit late so didn't really have many choices in Salzburg. But I was surprised by the service and cleanliness of the room. I messaged the hotel directly to ask for direction from the station and was told to take Obus No 2. It was easy to get there with the pre-arrange Salzburg Mobility Card.
Location wise it is not near to the station of Ler the main area. But it is ok since there is couple of supermarkets nearby (Billa, EuroSpar and Aekshea - Asian mart).
The bottled water is only 1 per stay. Free flow of tap water is highly recommended.
The hotel's location is truly excellent. Most major attractions are within walking distance, and it's close to the river, which is great for a stroll.
However, something to be aware of is that the front desk staff seem to work from 9 to 6. Although there's a Kiosk, it might be difficult for first-time guests to check in and out independently. I recommend checking in during their working hours.
Otherwise, everything else was fine.
The hotel was more conveniently located for public transportation (trolleybus) to Salzburg city center than I had expected. Many lines pass right in front of the hotel, and there is a large shopping mall and supermarket next door, where we could easily purchase groceries during our stay.
Despite the hotel being very busy and crowded with guests, the staff at the reception desk and the breakfast restaurant were all friendly and attentive.
The view from the hotel lobby was also very nice.
One neutral point is that the hotel's entrance sign on Sterneckstrasse could be improved. We spent about two minutes walking around the building trying to find the entrance. Perhaps you could consider adding more signage or a clearer indication of where the entrance is?
Unfortunately, I encountered some issues that overshadowed these positive aspects.
Having had a very satisfying experience at a BW hotel in Bologna, Italy (which I hadn’t expected much from since it was just a one-night stay during a road trip, but everything from the breakfast to the bed and interior was fantastic), I had high expectations for this BW Plus hotel as well. Since I visited during a busy tourist season, I didn’t expect an early check-in and everything seemed fine until I entered the room in the evening.
First, I found what appeared to be traces of a previous guest in the toilet—yes, a small spot of something brown. It was tiny, less than a quarter the size of a fingernail, but it was still noticeable. I have poor eyesight and often get scolded by my wife for not noticing things like this.
I also noticed similar dried brown stains on the bathroom floor, which I assumed were the same thing.
The showerhead had limescale and mold, which didn’t leave a good impression. These are issues that could be easily resolved with a bit of bleach, and I thought it would be nice if the housekeeping staff paid more attention to such details.
The most disappointing thing was the pillow filling, which I’ll simply attach a photo of here.
Many guests, especially those from Asia, praised the breakfast highly in Google reviews, so I had some expectations. However, having stayed at many hotels in Europe, I didn’t find it particularly special. In terms of taste, I would rate it around 70-80 out of 100.
(To be specific, I would compare it to breakfast at other four-star hotels like the Grand Hotel International Prague or the Holiday Inn City in Düsseldorf)
In conclusion, despite these issues, I still want to give the hotel a 4-star rating.
This is because I was able to book a room just two weeks before my trip for a rate of around 150 euros per night, which is quite reasonable during peak season in this area. I am confident that with a little more attention to cleanliness and room hygiene, this hotel could quickly improve its customer satisfaction.
Despite the concerns about hygiene, I was overall satisfied with my stay at this hotel.
This review is written not as a criticism but as a form of encouragement.
Thank you to the staff and management at the Best Western Plus Amedia Art Salzburg hotel.
We chose Hotel Stein because of the location and beautiful view from the hotel room. It has a nice rooftop bar and restaurant Hotel staff are very friendly and helpful. We wanted to visit Designer Premium Outlet and they guided us on map, directions to board the bus. One of the front desk lady even offered to give us a slip of paper to exchange for discount vouchers at the premium outlet. Rooms were new, clean and updated. Nice lounge area at the ground floor lobby.
Very Good
108 reviews
8.9/10
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8.2/10
Very Good
High cost performance, attractive appearance, delicious breakfast, good location of scenic river, can be taken by bus to Central Station
I love this hotel a lot. it’s a small family owned one but very neat and tidy, breakfast tastes so good and the staff are all very nice. it’s around just 5 minutes walk to central train station which makes it so much easier for us after long whole day trips. It definitely worth staying!
We had an excellent stay in this gem of a boutique hotel in the Junior Suite with Executive Lounge Access. Help yourself to free beer, wine, mineral water, juices and soft drinks plus snacks all through the day. Some hor d'oeuvres are served from 6pm and some light breakfast items in the morning in the well furnished lounge. The breakfast buffet is of good quality, fantastic selection of coffees & teas, decent variety of hot & cold food with an egg station manned by a cheerful Afghan cook. I was impressed by the excellent English and kind hospitality of Anja at the front desk and the wonderful Julia M. in the restaurant / breakfast room. Julia is a very gracious and lovely young lady who is an asset to the hotel with perfect language skills and who went the extra mile for us, and always with a smile.
The hotel is located nearby the Salzburg central station. The breakfast was nice and with a good variety of food. What impressed me a lot was that the drinks offered in the room’s mini bar were all free of charge.
We stayed at Harry’s home in Salzburg city centre for 3 nights between 20/12/25 and 23/12/25. There were three of us, including our 5-year old daughter. The hotel itself is situated very centrally, just 5 minutes away from Salzburg’s main railway station, where one can also get access to most of the buses as well. There is also parking available right on the back of the hotel, which is owned by the city of Salzburg, but the hotel can help with booking. A 24-h pass cost me 15 Euros. When we arrived, there must have been some problem with the booking platform, as I was told that the hotel’s system had us down as two adults, but our booking included a child via trip.com-note to trip.com: check your platform and the kind of information it sends to hotels’ systems please! Anyway, the only problem caused by that was that the sofa bed was not made up as a bed, but they came upstairs and made it with my help. The room we stayed in was small; there’s no denying it. However, we did not need anything big, as we were out all day. Also, it was very clean and tidy! It was warm when we got there and we dialled the temperature down ourselves, which is always a plus. Moreover, there was a little kids’ corner on the ground floor with various plush animals, cards, etc. for the little ones. My daughter and I spent some time playing there. On the basement, there was a guest kitchen in case anyone wanted to microwave anything and eat it there, and there were also two washing machines and two tumble dryers, which I made use of; very efficient and economical! The staff were polite and professional, but In would have liked them to smile more! Overall, a very nice stay, a decent room to stay in and an overall enjoyable experience.
The hotel is clean and located in quite a good location as you can find supermarkets and places to eat nearby the hotel. The shower room is good with high jet flow of water. The breakfast is OK and worth the money.
Huge family room however the room lighting definetely needs UPGRADING! We were given the 2 queen size beds which was great n comfy! Bathroom comes with a bathtub which is ancient n needs upgrading . But it has heater which is great during winter of -3c. Room lighting is yellow dim lighting like the 80s. If you book, the executive level room(my cousin stayed there), the room is new n is white lighting .
Booked a bit late so didn't really have many choices in Salzburg. But I was surprised by the service and cleanliness of the room. I messaged the hotel directly to ask for direction from the station and was told to take Obus No 2. It was easy to get there with the pre-arrange Salzburg Mobility Card. Location wise it is not near to the station of Ler the main area. But it is ok since there is couple of supermarkets nearby (Billa, EuroSpar and Aekshea - Asian mart). The bottled water is only 1 per stay. Free flow of tap water is highly recommended.
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