I recently stayed at The Bath Hotel Beaumont from 25th to 26th April, where we had booked two standard rooms with windows. Unfortunately, the experience was quite inconsistent.
One of the rooms was very good, clean, and comfortable. However, the second room was extremely disappointing and in poor condition. It was significantly below expectations, especially considering both rooms were booked under the same category. I would strongly advise avoiding the smaller standard rooms, as the quality seems to vary greatly.
On a positive note, the hotel’s location is excellent and very convenient. The spa and swimming pool facilities are also good; however, it should be clearly noted that these come at an additional cost per person, which is not communicated transparently at the time of booking.
Parking is available but costs around £25 per day. Unfortunately, the service associated with this was very poor. Our car was parked under a tree and was left covered in bird droppings. When we raised this concern, the staff were unhelpful and stated they did not have the manpower to clean it. Instead, we were given cleaning supplies and expected to clean the car ourselves, which is highly unprofessional given the price charged.
Additionally, the valet service was unreliable. On multiple occasions, we had to wait 15–20 minutes for our car, and twice we ended up retrieving it ourselves after being told to wait. This defeats the purpose of a paid valet service.
The staff, particularly at reception, came across as rude and unprofessional, especially when handling complaints. For a hotel of this standard, the lack of basic service, including room service or an efficient call service, was surprising.
Overall, while the location and some facilities are good, the inconsistency in room quality and poor customer service significantly impacted our stay. I would not recommend this hotel unless improvements are made.
Stayed here in March 2026 with my family.
Overall below average experience.
There was only one passengers lift which was out of service and service lift was very small for a stroller and everyone staying on higher floors were struggling.
Outdoor pool was closed due to season but heated pool was also not functional.
Staff was not rude but they were not Marriott level, most of the requests were declined without any work arounds.
I booked a sew view room and it was very compact, other things were manageable but toilet seat was not. It had very less space that you couldn’t sit properly to poop :)
Breakfast options were good.
Based on my experience I didn’t feel it like Marriott and I would not be able to recommend this to anyone.
Most of all the staff were exceptionally friendly and helpful. We emailed ahead to ask if we were able to leave our bags in a safe place as we were arriving on the morning of a wedding and before official check in. The team replied within the hour. We were able to borrow a phone charger as well. Our room was clean and tidy. The overall energy of the hotel was calm and quiet during our stay. The location was fairly central as well, it seemed. We enjoyed our stay!
There is no elevator in the guest room on the third floor. The handsome customer service guy helped to lift the big box up and down. The service was good. There is parking lot. The location is the core area of the town, and you can walk anywhere, including the train station. Diagonally opposite is the famous cathedral. The architecture is very style. The restaurant downstairs is connected to the bar, which is very lively at night. This is a foreign social platform. Basically many foreign beds are relatively narrow. It is said that the weapon was put under the bed in the age of knights, and it was immediately reachable from which side it was taken out. I don't know if this is a legend. In short, we didn't bring weapons, so the space under the bed was not used.
High hopes but very disappointing stay.
On initial check in , the young lady was very helpful and took our bags as we were too early to check in.
When we returned several hours later to complete check in, the receptionist did not look at us at all when talking to us, which made it difficult to understand or hear what she was saying. We were then told that we had to pay £100 deposit- which we were not advised of prior to booking.
Her general attitude was surly and we felt an inconvenience.
We went to use the spa, and were greeted by an equally miserable lady who also made us feel like an inconvenience.
The spa area was very wet and slippery and felt unloved. The changing area looked tired and needed a Good clean.
Breakfast - on our first day we were greeted by a lovely chap called Kian, which felt like a welcomed change to the rest of our encounters with staff. The general the experience was a shambles. Lots of food had run out. We requested an omelette from the chef and were told No. There were no veggie sausages available. Coffee machine kept running out and only gave half a cup full. The food did not appear to be of good quality and was often dry from sitting under the lights and was not hot.
There were very few staff around and there was too much for them to deal with
Our room was fine, the view over looked another building but you could see the sea in the distance
Our twin beds were creaky and noisy
The shower over the bath was pretty useless and kept slipping in the holder
There was not enough tea/ coffee for us both to have the same drink and there was only one pack of complimentary biscuits , which were cheap custard creams. We requested some decaf tea at reception and were given one each.
All in all, the hotel is situated in a good location but we wouldn’t rush back. We hoped it would be a treat but you can get better service at the premier inn or Hampton,so it doesn’t warrant paying more for.
just a short walk to the beach, pier, shops, and restaurants, making it perfect for a seaside break. The room was clean, comfortable, and quiet, with the usual comfy Premier Inn bed that ensured a great night's sleep.. Overall, it was great value for money, and I would definitely stay here again when visiting Bournemouth.
Big room and accessible bathroom there is a very retro lovely charm here which is like of timeless but not in a bad way . The Internet was very good as were the facilities in the room . The only thing I would say was the bar soft drink was relatively expensive but it was just that you tasteless like it had been watered down too much
Amazing stay at Hotel Celebrity. Located very near to the scenic view, it offers great and spacious rooms. I stayed at room number 246 and the room was quite spacious clean tidy along with a private bathroom that had a bath tub. The stay was very comfortable and the hotel staff were very friendly and attentive to any query a customer might have. Breakfast includes bacon and other vegetarian options but there was just one spoon to use for bacon as well as the vegetarian options which can lead to cross contamination and for someone like me who does not eat bacon it was a deal breaker. However if a separate spoon would be kept to avoid cross contamination then it would have been even more amazing. Overall the stay and the locality is nice and the staff is quite friendly too. Would highly recommend Hotel Celebrity to everyone willing to travel to Bournemouth for a vacation or leisure time.
The location is convenient. Walking distance of 10 minutes to the city centre and 20 minutes to the beach nearby. The staff are very friendly. The hotel provides car park with a price. £15.5 for overnight. Only shower not bath in the bathroom. One bad thing is the television in the room. It is so small and it is placed at the corner of the room.
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DDijana VWe had a very pleasant stay at the Heathlands Hotel in Bournemouth and would happily recommend it. The location is great, making it easy to explore the area.
The staff were very friendly and professional throughout our stay. When we checked out, we asked if we could leave our luggage so we could continue exploring Bournemouth, and they kindly agreed — which was incredibly helpful and much appreciated.
Breakfast was delicious and a great way to start the day.
Overall, a lovely stay with excellent service. We would definitely return.
Dijana
GGuest UserI recently stayed at The Bath Hotel Beaumont from 25th to 26th April, where we had booked two standard rooms with windows. Unfortunately, the experience was quite inconsistent.
One of the rooms was very good, clean, and comfortable. However, the second room was extremely disappointing and in poor condition. It was significantly below expectations, especially considering both rooms were booked under the same category. I would strongly advise avoiding the smaller standard rooms, as the quality seems to vary greatly.
On a positive note, the hotel’s location is excellent and very convenient. The spa and swimming pool facilities are also good; however, it should be clearly noted that these come at an additional cost per person, which is not communicated transparently at the time of booking.
Parking is available but costs around £25 per day. Unfortunately, the service associated with this was very poor. Our car was parked under a tree and was left covered in bird droppings. When we raised this concern, the staff were unhelpful and stated they did not have the manpower to clean it. Instead, we were given cleaning supplies and expected to clean the car ourselves, which is highly unprofessional given the price charged.
Additionally, the valet service was unreliable. On multiple occasions, we had to wait 15–20 minutes for our car, and twice we ended up retrieving it ourselves after being told to wait. This defeats the purpose of a paid valet service.
The staff, particularly at reception, came across as rude and unprofessional, especially when handling complaints. For a hotel of this standard, the lack of basic service, including room service or an efficient call service, was surprising.
Overall, while the location and some facilities are good, the inconsistency in room quality and poor customer service significantly impacted our stay. I would not recommend this hotel unless improvements are made.
GGuest UserHigh hopes but very disappointing stay.
On initial check in , the young lady was very helpful and took our bags as we were too early to check in.
When we returned several hours later to complete check in, the receptionist did not look at us at all when talking to us, which made it difficult to understand or hear what she was saying. We were then told that we had to pay £100 deposit- which we were not advised of prior to booking.
Her general attitude was surly and we felt an inconvenience.
We went to use the spa, and were greeted by an equally miserable lady who also made us feel like an inconvenience.
The spa area was very wet and slippery and felt unloved. The changing area looked tired and needed a Good clean.
Breakfast - on our first day we were greeted by a lovely chap called Kian, which felt like a welcomed change to the rest of our encounters with staff. The general the experience was a shambles. Lots of food had run out. We requested an omelette from the chef and were told No. There were no veggie sausages available. Coffee machine kept running out and only gave half a cup full. The food did not appear to be of good quality and was often dry from sitting under the lights and was not hot.
There were very few staff around and there was too much for them to deal with
Our room was fine, the view over looked another building but you could see the sea in the distance
Our twin beds were creaky and noisy
The shower over the bath was pretty useless and kept slipping in the holder
There was not enough tea/ coffee for us both to have the same drink and there was only one pack of complimentary biscuits , which were cheap custard creams. We requested some decaf tea at reception and were given one each.
All in all, the hotel is situated in a good location but we wouldn’t rush back. We hoped it would be a treat but you can get better service at the premier inn or Hampton,so it doesn’t warrant paying more for.
GGuest UserGreat location, close to town and the beach, if they refurbished the hotel the price wouldn’t be such a bargain. Keep expectations low and just need some ware to sleep you be happy.
88285SueHDouble sea view room with balcony. Spacious bedroom with nice seating area. Clean and in good decorative order. Comfy bed, quality linen. Wonderful, original metal-framed window and French door opening out onto huge balcony. Unfortunately, the sea view tuned out to be when looking left from the end of the balcony and not from the actual bedroom. Kettle needed descaling. Bathroom well appointed, nice towels and quality Elemis toiletries, but would benefit from a really thorough deep clean and a lick of paint.
Absolutely fabulous public rooms, not ‘dated’, as some reviews suggest, but furniture and fixtures appropriately in keeping with the style and period of the building. Wonderful!
Beautiful outdoor pool area and indoor spa. Lots of outdoor seating areas. Extensive woodland to the rear of the hotel. Just a few minutes walk to Knoll Beach, through the hotel’s extensive grounds (which includes tennis courts and a golf course) just over the road. Absolutely no information provided about any of these brilliant amenities, or indeed anything at all, in our bedroom. Also, no information about Wi-Fi, no information about breakfast times, no information about how to even contact Reception on the telephone provided in the room …
The food at the evening meal was exceptional but was let down by the very slow service as staff focused on setting tables for the following day’s breakfast - which turned out to be so disappointing that it was hard to believe that both meals had originated from the same kitchen.
GGuest UserStunning hotel, great location. Everything was fantastic. Small thing is room 109 has a small frosted window with no view. When opening it opens to a dirty mucky roof. We did not leave it open as vermin might enter the room. We also mentioned it was a 40th bday but no extras not even a note.
EErich TomeldanIt’s a nice place , breakfast is great!
Only the car park is the downfall as the space is not enough.
Otherwise, an excellent get away to relax and enjoy the beach!🥳
GGuest UserWe came here for a relaxing weekend. We had just that. The staff were lovely and so helpful. Especially Jean-luc the duty manager. The room had a lovely sea view. On the right Bournemouth pier and to the left Boscombe. The room was clean and had everything we needed. Yes there was a fridge. The bed was comfortable. And linens were changed daily. We used the sauna and the indoor pool. Also all very lovely. We had no problem with parking either. A short 15- 20 min walk to Bournemouth pier. Stopped along the way at a lovely beach bar/restaurant. We even extended our stay because we were having such a lovely time. We will definitely be back. Thank you to the staff for making our much needed break away as lovely as it was!
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