I have been here for the 3rd time and this hotel never disappoints. The breakfast buffet spread was plentiful and the staff were so friendly, helpful and attentive. Overall the hotel was clean and well maintained.
Overall is good.
Only a bit disappointed is they forgot to decorate or provide birthday amenities for my son. When check in reception counter tell me there is birthday deco in my son room, in the end nothing.
But I will be back again for my next visit. đ
Room 706
I wanted to share that despite this is a really old hotel you can tell that they trying to make little improvements for example I noticed that the curtains are new. I believed the all of the staffs are well trained - bellboy, recept. waitresses and even housekeeping staffs keep smiling at you welcoming you and always helpful really thumbs up. I observed also every detail they have done to keep every corner of the hotel clean and tidy .
Restaurant food is also delicious. Despite limited choice of food, the food taste really not bad. I like it that they keep their pastries in the warmer to keep it fresh,
Again despite the smaller size room, itâs so nice to have a side table and chair to have our meals, dressing table and chair, a place for baggage, so many hangers a pair of slippers, fridge also working. All that we need for a short stat really thoughtful of them. I also find the pillows and bed very good and I slept very well . Hotel is unblocked so the feelings is good. Sound prove also ok. Doorway is also very bright. Just 5 mins walk to grand Batam mall and the wet market A2 and Batam city mall where we had dim sum so yummy
1-2 improvements is that the aircon is really noisy. Thought the towels smells good but there is a bit of stain đŹ
Rooms were spacious and clean. Induction cooker was all rusty and we didnât want to use it. Aircon broke down on our 1st night. Maintenance took more than 30mins to respond and another hour to rectify issue.
Shower area is right in front of sink, beside wc. No curtains So when you shower, the whole toilet gets wet and soapy.
Only 2 lifts servicing our block so be prepared to wait. We stayed at the top floor and took is really long to go up or down.
Staff were very friendly and helpful. Breakfast buffet was really good but staff were slow in topping up. No convenience store in the hotel so had to cross a busy street to the nearest store.
I visited Turi Beach Resort, Batam with my husband. He was there for a company team-building trip, while I travelled on my own for leisure.
Security at the resort is quite strict, which made me feel safe. All guests and vehicles are checked before being allowed to enter. The resort has a beautiful seaside view and a very relaxing holiday vibe. Itâs peaceful and perfect for unwinding.
Do note that the resort is located away from the city. If you prefer nightlife or city activities, staying in Batam city would be more suitable. However, this resort is ideal for those who want to relax and stay away from the hustle and bustle.
The breakfast buffet had a good variety. I especially enjoyed the different egg options, and the porridge was very nice too.
Overall, a great place to relax and enjoy nature.
Hotel near Lagoi,Bintan66.7% of visitors choose this area
GGuest User2025.12.26
We booked a 3D2N stay on the 17Dec25. From the moment we arrived Bintan ferry terminal we were met with the hotel staff for transfer, we were so impressed by the professional and warmth service received from the hotel staffs. Food was good at both Rempah & El Lagoi beach restaurant.the price are acceptable. Especially impressed by the breakfast we had for two days. So much choices. Spa service was good too. We went for couple massage. We want to give shoutout especially to two staffs, Dona from Rempah restaurant and Moel from housekeeping. So grateful for the friendliness and sincerity they showed in their service. We have made plans to come back in February.
Thank you Four Points Sheraton for a memory that we will never forget.
This is our second time staying in Oakwood in 2025. We return for the 2nd time mainly because of its superb location (just next to Batam Grand Mall), lots of Spas nearby and because its a very nice hotel with excellent customer service. It is very popular with both local n foreign tourists.
So, due to this, book early. You probably wont be able to get early check-in due to high volume of guests.
We stayed in the standard room n studio premier. Studio premier is slightly bigger with a kitchen cabinet, fridge, hob n hood, sink, utensils. But the room tend to be warm in the day as the room windows are facing east. Very comfy bed n pillows. Lots of TV chanels and you can login to ur netflix acct.
Inroom dining is better than their buffet bfast. Lots of varieties for their buffet bfast.
Recommneded to go to Aespa if you would like to go for a massage. Oakwood guests recieve discount. Their massage is very good.
I had such an amazing experience staying here! From the moment we arrived, the staff were incredibly friendly and welcoming â especially Agus, who went above and beyond to make sure we felt comfortable and well taken care of. He always greeted us with a big smile and was super helpful with everything we needed throughout our stay.
The breakfast was seriously impressive â there were so many options to choose from, and everything tasted fresh and delicious. You can really tell they put effort into making sure guests start the day right. Definitely one of the best hotel breakfasts Iâve had in a while!
The location is very strategic, close to everything â shopping, restaurants, and main attractions â which made it so convenient to get around. The room was spacious, clean, and comfortable, with everything we needed for a relaxing stay.
Overall, everything about this place was just perfect. Great service, great food, great location. A big thanks to Agus and the team for making our stay such a memorable one. Highly recommended! âââââ
I had such a pleasant stay at hotel harmoni one convention batam! The hotel is spacious, clean and beautifully designed with a grand lobby that gives a luxurious feel. The rooms and comfortable and well-equipped, making it perfect for both short and long stays.
Always love this Hotel. Maybe repeated 10 times already. Good service, good massage spa. Loves the cozy pool with warm jacuzzi on sundeck w frangipani tree over. almost exclusive! However buffet although many varieties breakfast this time is not as great as befoređą. Previous chefs retired. Hope Chef become better
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8.6/10
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CCheeWH79Had a wonderful relaxing stay at Montigo. The villas are spacious and well kept. Privte pool is clean with water jet nozzles enhancing swimming experience. The highlight would be the scenic seaview. There are sufficient amenities and activities to enjoy like ATV, jet ski and various water sports. There are 5 restaurants to choose for daily meals. The Nasi Ayam Berrmpah I had for dinner at Warung was excellent. Tiiigo is a nice poolside bar to chill and chat the night away. Breakfast was average. I like the freshly made pratas. The staffs are courteous and helpful. Only downside is there no actual beach here. Only a jetty waterfront.
SSavvytanItâs our first time and definitely not the last. Everything was great from the buggy in, to the size of the very clean room, to the baby cot that was already provided in the room and room service.
Only thing Iâd suggest for improvement is the massage place is too near the restaurant and live bar. There was loud music when we went for our spa retreat and the music dampened the quietness and chill mood we wanted for the spa and massage. I would suggest to move it further away or install sound proofing walls for the tent.
Other than that, quite a perfect stay. We didnât have enough time to explore the activities centre as it was for kids aged 3 and above.
One last thing, everything is chargeable for rent which I feel certain things could have been provided for less cost or free. Like bicycles to get around the very large lagoon or kick scooters. Their 2/3 wheelers were fully rented out and not cheap to rent too.
LleejieunnnI was genuinely amazed by how spacious the entire property was! It felt like a resort city on its own, so many areas to explore and activities to do. From the lush surroundings to the variety of amenities, everything was thoughtfully designed to make the stay enjoyable. Whether youâre relaxing, dining, or out exploring, thereâs always something to do. Truly an exceptional experience. Highly recommended! âïžâïžâïžâïžâïž
AAnonymous UserLoved our stay here! Such a beautiful resort and beach front. The location is good for a clear beach and ocean view, no ships/ferries nearby. The pools were great too. The rooms were spacious and clean. Only the ventilation was not working in the toilet so everything remained rather wet for longer. Breakfast spread was good, Indonesian and western. They have a restaurant open there for lunch and dinner. The staff were very friendly and helpful, especially the door men and buggy and shuttle drivers. We wanted to try a restaurant at Montigo and they kindly buggy-ed us to outside the property. Location is only 30 - 40 min from Nagoya city.
AAnonymous UserI have been here for the 3rd time and this hotel never disappoints. The breakfast buffet spread was plentiful and the staff were so friendly, helpful and attentive. Overall the hotel was clean and well maintained.
AAnonymous UserThe stay during my visit there is clean, with nice scenery and the staff are always very prompt in replying your queries/messages and they are always very welcoming to greet you whenever they see you around. Some staff took extra initiative to remember which room guest you are from. They will update you daily via WhatsApp in the weather conditions and activities available for the day during your stay there.
It monsoon season now and water activities are on hold sooo we are unlucky not being able to play the water sports. So if you are coming, do plan it wisely.
But the down point during our stay is, if you want to go out of the hotel premise to tourist attractions or even explore local neighbourhood or to local mart. It would be definitely out of question unless you are engaging a vehicle with driver cum guide that can bring you around. Since Grab service is not available in that area as it is out of city area and about an hour journey drive from ferry terminal to the hotel.
And not to say if engaging a driver with car it is by 3-4 or more hours rates. Which can be quite pricey. If couple is traveling only.
Hotel food alone is already very costly. One meal can simply cost $50-$60.
Bintan is still not a very well developed place, I personally felt that they shouldnât charge so much, but well itâs a 5 star hotel so canât be blamed too.
But overall, it was a great experience with The Residence Bintan.
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attentionâ in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to usâbut we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our dayâs plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staffâwhether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didnât drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
AAakash32We booked the place following Instagram reel saying kids friendly, I would say it was okay but didnât meet our expectations (as we regularly stay the residence and I paid 30ïŒ higher price here compared to to residence since we wanted to try something near ferry terminal and was highly rated on IG for kids.
We booked 3 nights, 2 adults one 2 years baby.
Experience
Good:
- kids club play room big and nice, offering indoor, outdoor and splash zone free
- free dine in for kids with food that kids will actually eat
- got 2 pools, adult and family (with child pool). Pool size is good
- they printed the ferry ticket in advance so we didnât have to queue while going back
Bad:
- rooms are not so kids friendly, small shower area, too many pillows every where
- king size bed is actually doesnât feel king size but rather queen size
- we walk in to restaurant for dinner 2nd night got denied cause they had bbq event running, and never suggested to book in advance (they offered slot 8 pm for 6:20 walk in) with small kid along, I am not sure they understand kid doesnât wait fr 8 pm and the didnât even bother to offer kids meal to at least address the kid. We ended up eating on the side fries and in room dining which takes about 45 min to 1 hour
- safari we were told 9 am but then actual time was 10 am pick so we ended up waiting 1 hour at the lobby - not sure if they understand kid doesnât like to sit for 1 hour not doing anything and we rushed our breakfast for the timing
- free juices for kids and breakfast buffet is not fresh juice unless you paid then got fresh juice
- breakfast buffet ok ok, no teh tarik đ
- breakfast very limited options for vegetarian
- the shuttle dropped us at the emerald class lounge where we were economh means we had to walk with baby and luggage all the way
- you can only access dining area of indigo subject to you book in advance
- for beach you need buggy to go not you can just walk as and when you want
I would say, okay but not something I like, but itâs nearer to ferry
GGuest UserWe booked a 3D2N stay on the 17Dec25. From the moment we arrived Bintan ferry terminal we were met with the hotel staff for transfer, we were so impressed by the professional and warmth service received from the hotel staffs. Food was good at both Rempah & El Lagoi beach restaurant.the price are acceptable. Especially impressed by the breakfast we had for two days. So much choices. Spa service was good too. We went for couple massage. We want to give shoutout especially to two staffs, Dona from Rempah restaurant and Moel from housekeeping. So grateful for the friendliness and sincerity they showed in their service. We have made plans to come back in February.
Thank you Four Points Sheraton for a memory that we will never forget.
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