Hotels With Pool in Merseyside, United Kingdom

On arrival we were dismayed to learn that a permanent wedding marquee was erected in the internal courtyard, adjacent to our ground floor room. Although the music finished at midnight as promised by the receptionist, it was very loud and there was no chance of sleep before then. The room was not well maintained. The curtains were motheaten and the bathroom was a disgrace, with failed mastic around the cistern top, corrosion to the towel rail, cracks in the sink, blackened (with age) plughole and a detached plug with the separately detached plug chain left to lie on the shelf. There were several teas available e.g. green, Earl Gray but only one breakfast tea bag between the two of us. There was only one water glass. Whilst the bar staff (who also took orders for food, the restaurant being closed) were by and large courteous and pleasant, they were inefficient. The overall impression was that the premises lacked active management.

Negative points from our stay I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible. I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price. Positive All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us. We ate in the bar and the food was exceptional although a little pricey. The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out. Rooms were spotless and beds very comfortable.

Location was excellent. Room clean. Comfortable beds. Breakfast was varied and plentiful. Only problem was the shower over the bath. I was unable to access this facility as there was nothing to hold on to to step in to the bath tub which was slippery as well. For an older person this situation is an accident waiting to happen. It would be a wise move on behalf of the hotel to ask an elderly visitor if a walk in shower would be safer for them.

Location & car park 🚗: This hotel is in a central location and can be accessed from the road that leads in and out of St Helens. There is a car park with lots of spaces. It is free for guests but make sure you register your registration using the touchscreen in the reception area. Room 🛏: The room was a decent size and had tea and coffee making facilities. The bed is comfortable although the pillows were a bit soft for me. The air conditioning worked really well which is always a positive ❄️. The room had everything you'd expect: TV, fridge, safe, iron etc. The room was totally silent and I couldn't hear any noise from outside. Restaurant 🍽: I only accessed the restaurant for breakfast which was a buffet with hot and cold choices. Not the most extensive menu options but the hot food was cooked very well, was warm and fresh and if you like a cooked breakfast is worth paying for.

Amazing experience, everything was just perfect. The hotel is the only 5* hotel in Liverpool and it certainly lived up to its expectations. We didn’t eat Breakfast or Dinner in the hotel, the £29 price tag was a bit too steep for breakfast we thought. The room was amazingly clean and quiet. Although we had booked the Deluxe room, we did think the bed should have been larger than just a normal double, but it didn’t spoil our experience. The hotel is 5 min walk to Matthew Street and the Cavern and a 10 min walk to Lime Street Station.  Perfect experience would definitely stay here again.

First of all, they had messed up our booked for 2 king rooms so son gets upgraded - fine. Then get to my room - very dark so don’t see outside. All night kept awake by loud humming, beeping and whirring. Too tired to go back to reception. Turns out I was inside from all the ventilation shafts etc. Noisy from people going past at all times of the night. Worst night sleep ever in a hotel. Do not accept room 606.

The location couldn't be more perfect, the hotel is close to shops and entertainment. The room was spacious, the bed was soft and comfy. The so much needed A/C at the moment was working perfectly and I loved the digital controller. Chocolates, biscuits, and hot chocolate in the room is a nice touch. The spa area could've been a bit cleaner or renovated but it was still enjoyable. The staff were lovely and attentive, especially at breakfast! Everything was very clean and pretty, thank you.

The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor. I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.

Beautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!

All good on nye to see a band - the layout in the room wasn’t great and the music was very loud couldn’t have a conversation even though we were at the back . However the unexpected bonus of burger and chips was fantastic