Hailed as Zhangzhou's top-tier hotel, it's certainly new. However, I can only conclude that perhaps due to a lack of competition, the service here left much to be desired.
1. **Check-in:** The lobby itself is grand, but the overall atmosphere was chaotic and disorganized. Queueing areas, children's play zones, dining sections, and waiting areas were all indiscriminately merged, making the entire lobby feel cluttered. (As depicted in figures 3 and 4, the check-in counter on the left was directly adjacent to the dining area on the right. Guests carrying food and dragging luggage mingled, with children from the play zone running around freely nearby.)
2. **Staff:** Staff were slow to respond, demonstrated a clear lack of service awareness, and the hotel seemed severely understaffed. We were staying in the villa area. During the hottest part of the day (2-3 PM), no shuttle bus was available, and the concierge desk was unstaffed. The path from the lobby to the villa area was a long, unshaded, and scorching walk. The front desk eventually managed to call an usher, but our luggage was left completely unattended. We ended up carrying all our bags ourselves for both trips. (Figure 1) I also specifically noticed the shuttle bus – there was a fallen leaf on the steering wheel, and it stayed there for at least two days, indicating the bus was clearly just for show, remaining stationary. (Figure 2)
3. **Room Key Card Issues:** The first room key card didn't grant access to the main building's floor. The second one failed to unlock our room's floor, and the third attempt still had issues accessing the correct floor. When we reported these problems, not even a basic apology or an 'I'm sorry' was offered. While we can appreciate that the staff might be young, their fundamental understanding of hotel service was exceptionally poor. This was, without a doubt, the most disappointing service experience during our entire ten-plus-day trip to Fujian.
Hotel near Resort Area,Wuyishan60.4% of visitors choose this area
11015****2025.12.03
My friends and I planned a trip to Wuyi Mountain, and I'd been eyeing this hotel for a while. We booked a package through Trip.com, and right after, a dedicated room butler contacted me. Every butler was incredibly polite and enthusiastic! The shuttle service to and from the rooms was convenient and prompt. The hotel also offered a complimentary travel photography service, and I was surprised by the wide variety of Hanfu costumes available. Plus, the hotel's scenery is absolutely stunning for photos! The photographers were all very professional and passionate. I'm extremely satisfied and will definitely be back! I'll bring my family next time for a vacation and to breathe in Wuyi Mountain's high-oxygen air!
Hotel near Old Town,Quanzhou75.5% of visitors choose this area
Lliyingz****2025.12.13
Quanzhou is wonderful, and Quanzhou Hotel was a significant part of that wonderful experience. First, the hotel's location is superb, making everything from dining to shopping and transportation incredibly convenient. After checking in, we picked up our child from Jinjiang Airport, which was less than an hour's round trip. Nearby attractions like Kaiyuan Temple, West Street, Bell Tower, Confucian Temple, Guan Yu Temple, Qingjing Mosque, and various alleyways are all within a 15-minute walk. The 'Xiaobai Che' (mini-vans that stop on demand) were truly Quanzhou's greatest convenience for travelers and locals alike, allowing us to go out and come back whenever we pleased. We visited our favorite spots multiple times within two days. The hotel's Wenling Hall specializes in authentic Minnan cuisine; the ginger duck, oyster omelet, and fried vinegar pork were all delicious. The peanut soup was simply amazing, and the hotel even offered it for free to guests, though we unfortunately ran out of stomach space. The hotel also provided complimentary exquisite Quanzhou-style dim sum daily. The small garlic twigs were incredibly crispy, much tastier than those bought outside, and neither oily nor sweet. We also loved the colorful souvenir coasters the hotel gave us. Just a few steps from the hotel, we found authentic Quanzhou snacks like Shuimen Guozi Mianxianhu, Wen'a Shuiwan, Bingzhengtang Shihua Gao Siguotang, and Ai'a Shihua Gao Siguotang. And the pickled radish roll with peanuts from Jinyu Lane truly opened up a new world of snack possibilities – this peculiar combination was surprisingly appetizing and delicious! 😄😄 During our two days in Quanzhou, we also enjoyed plenty of taro cakes and olive juice. I have a suggestion: the hotel might as well hide the weighing scales; seeing the scale go straight up is quite disheartening 😔😔. Hotel parking is convenient, and because of its excellent location, there's no need to drive out once you're there. It's also worth mentioning that the room type was excellent. We, a couple with our parents and child (4 adults), stayed very comfortably in a two-bedroom, two-bathroom interconnected suite. It allowed for both independence and easy communication, adding a lot to our warm trip. We will definitely return to Quanzhou in the future and will choose Quanzhou Hotel again.
Hotel near Dongjiekou Shopping Center,Fuzhou47.6% of visitors choose this area
MM7917****2025.11.18
The hotel's environment is exceptional, and the location is fantastic. It's right above the Chating Station exit for Metro Line 1, making travel incredibly convenient. Across the street, there's a Yonghui supermarket, and nearby you'll find plenty of local bakeries, convenience stores, snack shops, and restaurants. It's about a 10-minute drive to Sanfang Qixiang and Yantai Mountain, and an 18-minute drive to Xianfeng Farmers Market. The hotel service is excellent; staff helped me with my luggage to my room, parking was easy, and the buffet breakfast offered a rich variety of delicious options, including local Fuzhou snacks available right at the hotel. The facilities are comprehensive, the beds are soft, clean, and comfortable. Choosing the InterContinental Fuzhou Shimao was the smartest decision I made on this trip to Fuzhou.
Went to Xiamen with a friend and chose the Kempinski, a well-established five-star hotel that truly never disappoints. Even though it opened in 2012, both its location and facilities are still excellent. It's right by the river, and the front desk staff were incredibly enthusiastic, upgrading us from a city view room to a river view room and even giving us a small gift bag with Xiamen local specialties.
The room was spacious and very comfortable. The hotel's gym and pool are fantastic, and the swimming coaches and lifeguards are all handsome young men with amazing physiques. Breakfast was plentiful, and the service was warm.
Overall, it was a great stay.
Hotels in Chengxiang District,Putian20.4% of visitors choose this area
AAnonymous User2025.07.27
The location is super convenient. It's not far from Shouxu Park, perfect for a stroll or bike ride. There are plenty of dining and shopping options nearby, and it's a quick taxi ride to the old town for local snacks.
The room was genuinely spacious and bright; even for the type I booked, it felt very roomy. The bed was plush, and the pillow height was just right, ensuring a truly deep sleep. The bathroom had excellent wet/dry separation, and hot water was instant. The toiletries were Shangri-La's own brand, with a refreshing scent, and felt lovely to use. Drawing back the curtains revealed a decent city view, and the sunlight streaming in during the day made the room warm and inviting.
Service was impeccable; every staff member, from the front desk to the housekeeping team, was incredibly polite. During check-in, the lady at the front desk had a sweet smile and even proactively offered a late check-out (which I didn't end up needing, but it was a very thoughtful gesture).
Breakfast offered a rich variety. You absolutely must try the local Putian braised noodles (Lu Mian) and wonton-like dumplings (Bian Shi); the Lu Mian, in particular, had a truly authentic flavor, even better than some small local eateries! Western options like bread, bacon, and yogurt were also available. All ingredients were fresh, and I left feeling very full and satisfied. The restaurant environment was clean, and the staff were very diligent in clearing plates, so you never had to wait.
The hotel also features a swimming pool and a gym. The pool water was very clean and the temperature was just right – kids would definitely love it if you're traveling with family. The gym was well-equipped, making it convenient if you wanted to get a workout in. Additionally, there are hot springs nearby, perfect for a relaxing soak.
Overall, it offers excellent value for money. Whether you're visiting Putian for leisure or business, this hotel is a perfect choice. I will definitely choose to stay here again on my next trip!
Hotels in Fengze District,Quanzhou3.1% of visitors choose this area
GGuest User2025.09.04
The room was very spacious, with excellent soundproofing and a beautiful view. I thoroughly enjoyed watching the sunset over the river from the comfort of the sofa. Breakfast offered a wide variety of options, enough to try all the local Quanzhou delicacies. The overall stay experience was superb, easily meeting five-star standards. Hotel staff were always on hand to help with luggage upon arrival and departure, which made me feel incredibly well looked after. When I needed a drying rack late at night, the staff promptly brought one to my room. Every staff member I encountered in the lobby greeted me warmly, showcasing their high level of professionalism. The room's toiletries and even the key card were made of wood, giving a sense of luxury while remaining eco-friendly. The tabletop vanity mirror was from Mi Guang, reflecting excellent taste. While the city itself might be ordinary, the hotel is absolutely exceptional, truly living up to InterContinental standards. I certainly hope to stay here again.
Hotels in Cangshan District,Fuzhou7.4% of visitors choose this area
LLIM KOK LIANG2025.11.06
As frequent leisure travellers from Australia, this was our second stay at this hotel during this trip, and we remain exceptionally pleased with our overall experience.
Location & Transportation:
The hotel's location is exceptionally convenient, offering easy access to a vast selection of excellent dining, from local noodle shops to hot pot and barbecue. A metro station providing affordable access to the city centre and beyond is conveniently located just 800 meters away (and is free for those over 65 regardless of nationality). For guests with mobility concerns, we highly recommend DiDi (online taxi service), which we found to be an equally affordable and highly convenient alternative for city travel.
Staff Service:
The hotel staff consistently demonstrated outstanding hospitality. The receptionists were exceptionally friendly and efficient, ensuring a seamless check-in and proactively providing airport transfer information before our arrival. This high level of service extended to the pleasant breakfast staff and the cleaning personnel, who offered warm and welcoming greetings each morning.
Laundry & Amenities:
The availability of complimentary and assisted laundry service was a major advantage. This amenity proved highly convenient and essential during our 16-day trip covering Fuzhou and the surrounding area of Pingtan.
Room Quality & Layout:
We were very satisfied with the room's upkeep. It was meticulously cleaned, and the bed sheets, towels, and linens (including pillows) were all immaculately maintained—a crucial factor in our selection criteria. Furthermore, the room's layout was highly practical and luggage-friendly, featuring a logical and efficient arrangement of amenities.
In conclusion, we are highly satisfied with our selection and would unreservedly return to this hotel on any future visit to the city.
Hotels in Chengxiang District,Putian20.4% of visitors choose this area
AAnonymous User2025.11.01
Conveniently located in the city. Going to scenic places using taxi is fast and easy. The hotel has many facilities; swimming pool & gym for working out. Lots of restaurants nearby if you don't want to travel far.
GGuest UserThis is the our first visit to Fuzhou. I traveled with my husband and my mum. I booked 4 different hotels for a total of 9 nights in Fuzhou. Narada is the second hotel.
We stayed for two nights at the private hot spring wing. Was given free upgrade upon checking in. We were then driven to our rooms by the lovely front desk lady, Xiao Li (前台小李). She is very professional, super helpful as the moment we got out of the cab, she carried all our baggages. Throughout our trip, she is always there to answer all our questions and is very warm and personable.
The next morning, we then called the front desk for the buggy to pick us up to the main hotel side for breakfast. The spread is very good with both Chinese and Western cuisine. The chefs are very nice and approachable. I want to take this chance to thank the restaurant waitress, Chen Hong (陈虹). Every morning we were greeted by her superb service. She shared with us about the culture, food and places to go in Fuzhou. She really go out of the way to make us feel welcomed.
Checking out was a breeze too. We just called the front desk and leave our keys in the room and head off. We then made our way to next hotel nearer to the city centre. We were shocked by the condition as the surroundings and the exterior of the hotel looked so rundown and dirty. We then decide to go back to Narada. We were again served by Xiao Li (前台小李). The moment she saw us, she immediately came to us asking if there’s anything she can help us with. We told her about our horrific encounter at the other hotel and she helped us arrange for 2 rooms at the main hotel side. She even brought us up to see the rooms before committing the stay. We also met Chen Hong (陈虹) while waiting for the rooms, she was empathic and recommended other local places and events. We were so impressed by the rooms, the hospitality and the impeccable service by Xiao Li (前台小李) and Chen Hong (西餐厅陈虹) that we decided not to move in to the city centre and stayed here for 7 more nights before our flight back to Singapore.
Big thumbs up to Narada Resort & Spa, Shoukai, Fuzhou. The people there are truly amazing. Thank you very much!
LLIM KOK LIANGAs frequent leisure travellers from Australia, this was our second stay at this hotel during this trip, and we remain exceptionally pleased with our overall experience.
Location & Transportation:
The hotel's location is exceptionally convenient, offering easy access to a vast selection of excellent dining, from local noodle shops to hot pot and barbecue. A metro station providing affordable access to the city centre and beyond is conveniently located just 800 meters away (and is free for those over 65 regardless of nationality). For guests with mobility concerns, we highly recommend DiDi (online taxi service), which we found to be an equally affordable and highly convenient alternative for city travel.
Staff Service:
The hotel staff consistently demonstrated outstanding hospitality. The receptionists were exceptionally friendly and efficient, ensuring a seamless check-in and proactively providing airport transfer information before our arrival. This high level of service extended to the pleasant breakfast staff and the cleaning personnel, who offered warm and welcoming greetings each morning.
Laundry & Amenities:
The availability of complimentary and assisted laundry service was a major advantage. This amenity proved highly convenient and essential during our 16-day trip covering Fuzhou and the surrounding area of Pingtan.
Room Quality & Layout:
We were very satisfied with the room's upkeep. It was meticulously cleaned, and the bed sheets, towels, and linens (including pillows) were all immaculately maintained—a crucial factor in our selection criteria. Furthermore, the room's layout was highly practical and luggage-friendly, featuring a logical and efficient arrangement of amenities.
In conclusion, we are highly satisfied with our selection and would unreservedly return to this hotel on any future visit to the city.
11015****My friends and I planned a trip to Wuyi Mountain, and I'd been eyeing this hotel for a while. We booked a package through Trip.com, and right after, a dedicated room butler contacted me. Every butler was incredibly polite and enthusiastic! The shuttle service to and from the rooms was convenient and prompt. The hotel also offered a complimentary travel photography service, and I was surprised by the wide variety of Hanfu costumes available. Plus, the hotel's scenery is absolutely stunning for photos! The photographers were all very professional and passionate. I'm extremely satisfied and will definitely be back! I'll bring my family next time for a vacation and to breathe in Wuyi Mountain's high-oxygen air!
AAprilblossomsGreat hotel with exceptional services.
We stayed at this hotel for 4 nights. During our stay, we received remarkable services from the hotel staff beginning with the young Bellboy who greeted us on the day we arrived and thereafter. The front desk staff are friendly and professional; check-in was quick and easy, and especially Charis, who had patiently answered many questions that we had for Xiamen. We appreciated Lia, who helped us to get taxi by using her own phone with the local DiDi program and makes sure the taxi driver knows our destination. We also appreciated Alice from the dining room, who to cut and packed the fruits we brought from the market on the day we checked out. Last but not least was cleaned daily. We felt great when we saw a note from the housekeeper and found towels folded 🐘 on our bed one day and a swan on the next day.
GGuest UserRestaurant hostess wasn’t very friendly. Room was kind of old. There wasn’t a coffee shop or lounge. You had to go outside. Overall it was ok but expected more than was given
2230981****The most outstanding feature of Wuyi Mountain Villa is its excellent location, being incredibly close to the Wuyi Palace sightseeing bus station, making it very convenient to visit all attractions in Wuyishan. The hotel is a garden-style property with a pleasant and scenic environment. However, the interior facilities are only at a three-star level. Additionally, because the leisure area is open-plan and directly adjacent to guest rooms, some ill-mannered guests would play cards and make noise late into the night. Even after a tiring day of hiking, I couldn't get to sleep due to the noise, which shows how loud it was. No staff members came out to remind or stop them, which is something that needs improvement.
GGuest UserThe room was very spacious, with excellent soundproofing and a beautiful view. I thoroughly enjoyed watching the sunset over the river from the comfort of the sofa. Breakfast offered a wide variety of options, enough to try all the local Quanzhou delicacies. The overall stay experience was superb, easily meeting five-star standards. Hotel staff were always on hand to help with luggage upon arrival and departure, which made me feel incredibly well looked after. When I needed a drying rack late at night, the staff promptly brought one to my room. Every staff member I encountered in the lobby greeted me warmly, showcasing their high level of professionalism. The room's toiletries and even the key card were made of wood, giving a sense of luxury while remaining eco-friendly. The tabletop vanity mirror was from Mi Guang, reflecting excellent taste. While the city itself might be ordinary, the hotel is absolutely exceptional, truly living up to InterContinental standards. I certainly hope to stay here again.
YYongyuandemoguTo be honest, it offers a pretty standard experience for a hotel that's almost five-star. Like many, I suspect most guests, including myself, are primarily using it as a stepping stone to Gulangyu Island. Its location is excellent, but the service left a bit to be desired. Considering it's in a popular tourist city and so close to Gulangyu's Dongdu Ferry Terminal, they should definitely consider providing a shuttle service. I think guest satisfaction would soar, given that the hotel doesn't have any major hardware deficiencies.
MM15932****Went to Xiamen with a friend and chose the Kempinski, a well-established five-star hotel that truly never disappoints. Even though it opened in 2012, both its location and facilities are still excellent. It's right by the river, and the front desk staff were incredibly enthusiastic, upgrading us from a city view room to a river view room and even giving us a small gift bag with Xiamen local specialties.
The room was spacious and very comfortable. The hotel's gym and pool are fantastic, and the swimming coaches and lifeguards are all handsome young men with amazing physiques. Breakfast was plentiful, and the service was warm.
Overall, it was a great stay.
JJacq Jacq NeoTop notch service by Langham’s Place Guest relation officer , Ms Pearl. We were warmly greeted by her once we checked in and she went the extra mile to prepare the birthday celebration for my spouse. Upon asking, she recommended several places to dine around the hotel vicinity. When I had a parcel delivered to me, she made sure that I received it too. I’ve met many diligent GROs and concierge in the hotel industry , but none as thoughtful as her.
The room is clean and spacious, and the pool is decent. The steam room and sauna looks interesting but I did not try. The breakfast is a wide spread but it’s pretty much the same thing daily.
The hotel is next to a mall with many eateries nearby.
Hotel near Wanda Commercial Area/Wuyuanwan, Xiamen
Price per night from:NZD 130
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