Hotels With Spa in Al Madinah Province, Saudi Arabia

First time here, Not the best location but definitely It is now my favorite place in Madinah. Although it is rated as 4 stars but I believe it deserves 5. The staff are amazing and treat you as special guest.

Agreable hotel

I highly recommend this hotel for business trips. The service is excellent, and I look forward to staying here again in the future

The location and facilities are excellent. The only issue we faced was on the first night when the electricity went out at midnight for half an hour, then came back on, and two hours later, it went out again for five minutes. It was a difficult situation because we didn't know what was happening, and the front desk was far from our room, plus the phone was disconnected with the power outage. We received an apology message from the hotel manager along with a small cake. Other than that, honestly, the hotel is beyond amazing, and the breakfast is seven-star. The services are also worth experiencing, and we got a competitive price from the website, better than the hotel's direct price and other sites.

The staff were very attentive to service. When they saw us carrying large pieces of luggage, they proactively came forward to help and patiently answered all our questions. Their friendly attitude made us feel very warm.

The location is good, close to Elephant Rock and also near Winter Park, which is a tour pick-up point. However, getting from the room to the reception, pool, restaurant, spa, and fitness center requires a bit of a walk. Golf carts are available but often take a while to arrive. The shower was broken but was promptly fixed. Breakfast was delicious.

The room was spacious and well-equipped, and the hygiene was excellent. We had a delightful view overlooking the Malaya Concert Hall. The staff were incredibly friendly. On the night we checked in, our taxi driver couldn't find the hotel, and the handsome guy at the front desk even used his own car to help us find the taxi driver – we were so grateful! The canyon swimming pool was also a nice highlight.

Upgraded to Junior suite Positives - 1 minute from Masjid Nabawi, courteous staff, excellent breakfast variety, large breakfast area, money exchange opposite, fridge/iron/ironing board/safe/coffee pod machine in room, elevators relatively fast, luggage storage after checking out Negatives - dated carpets and rooms, loose room fixings, smell from bathroom, noisy aircon on higher setting

極端反差的一家酒店，土夯的農民房，雙卧複式套房國慶節高達1.2w一晚的價格。一樓卧室沒有空調，衹有吊扇和冷風扇，二樓有個空調，一晚上嗡嗡嗡響。廁所門很矮，需要彎腰進去，一不留神就撞頭，窗小的可憐，整酒店幾乎沒有電燈，樓下的照明基本靠手機電筒。酒店兩個優點，一個是位置和古城融為一體，酒店即古城，且衹有住客能進去；第二是點滿蠟燭以後的震撼感，非常出片，像極了一千零一夜的童話場景。餐飲很好，吃了晚餐和早餐，個人建議三餐都在酒店內，比古城那些網紅靠譜多了。體驗感拉滿的一家酒店，相比後面住的悦榕莊和哈比塔斯，這家絕對值得打卡，但不能對硬件要求太高，夏季或許不適合去，秋冬季絕對合適，每一張照片都會有童話感

I had high expectations for Habitas, especially considering the price point, but unfortunately the service did not live up to it. First, communication was a recurring issue. Several staff members, particularly at the reception, were not fluent in English, which led to multiple instances of miscommunication and incorrect information. For a property that caters to international guests, it is essential to have front desk staff who can communicate clearly and confidently in English. The experience at Tama Restaurant was even more disappointing. One of the male staff members was noticeably rude. We were presented with the bill even though we had not requested it, which felt dismissive and unwelcoming. Additionally, when my friend, who had just finished swimming, was told she could not sit because she was wet, no alternative solution was offered. No bathrobe, no towel, no assistance. She was effectively expected to stand while eating. When this was raised, there was no apology or sense of accountability. For the price charged, the level of service falls significantly short. Compared to other luxury properties such as Banyan Tree, where the staff are consistently warm and attentive, the difference in hospitality is very noticeable. Habitas has beautiful surroundings, but service is what defines a true luxury experience. Unfortunately, that standard was not met during our stay.