Hotels With Spa in Al Madinah Province, Saudi Arabia

First time here, Not the best location but definitely It is now my favorite place in Madinah. Although it is rated as 4 stars but I believe it deserves 5. The staff are amazing and treat you as special guest.

Agreable hotel

I highly recommend this hotel for business trips. The service is excellent, and I look forward to staying here again in the future

The tent shared the public service as Banyan Tree, which is one of the main reason we chose it. The surrounding view at Ashar tent area is normal, but closer to the reception for check in and breakfast. The service is good and staffs were friendly. Breakfast was fantastic with beautiful view, which was the best part of the whole stay. The public pool is under maintenance now which only allow for photo shooting. Overall it’s good, but if the the exterior space decoration with furniture could be upgraded a little bit more( we were not willing go outside during night ) will be helpful for the overall experience.

The staff were very attentive to service. When they saw us carrying large pieces of luggage, they proactively came forward to help and patiently answered all our questions. Their friendly attitude made us feel very warm.

The location is good, close to Elephant Rock and also near Winter Park, which is a tour pick-up point. However, getting from the room to the reception, pool, restaurant, spa, and fitness center requires a bit of a walk. Golf carts are available but often take a while to arrive. The shower was broken but was promptly fixed. Breakfast was delicious.

The hotel's location is a definite highlight, absolutely stunning. However, it's crucial to arrange transportation with the hotel in advance, otherwise, an Uber ride will cost you an arm and a leg. The room was spacious and comfortable, and the signature Banyan Tree essential oils felt like an amazing bonus in a desert hotel. Overall service was excellent, with friendly staff always ready to assist. Of course, there was one disappointment: the mountain pool was closed due to a safety issue with falling rocks.

Upgraded to Junior suite Positives - 1 minute from Masjid Nabawi, courteous staff, excellent breakfast variety, large breakfast area, money exchange opposite, fridge/iron/ironing board/safe/coffee pod machine in room, elevators relatively fast, luggage storage after checking out Negatives - dated carpets and rooms, loose room fixings, smell from bathroom, noisy aircon on higher setting

Advantages: Next to the old town, the building itself is part of history, and the candle lighting ceremony at night is very ritualistic. A few shortcomings: 1. The shower in the bathroom on the first floor of the double bed suite where I stayed was broken. There was no hot water but only cold water. The maintenance worker checked for half an hour and said it could not be repaired. As a boutique hotel, it was not informed of this situation before check-in, which is really wrong. 2. The room has no air conditioning, and fans can only be used for ventilation and cooling at night, but the fan in the living room suddenly stopped at around 3 am, and the room temperature rose rapidly, seriously affecting sleep. I hope the hotel can take guests seriously and not make such low-level mistakes.

I had high expectations for Habitas, especially considering the price point, but unfortunately the service did not live up to it. First, communication was a recurring issue. Several staff members, particularly at the reception, were not fluent in English, which led to multiple instances of miscommunication and incorrect information. For a property that caters to international guests, it is essential to have front desk staff who can communicate clearly and confidently in English. The experience at Tama Restaurant was even more disappointing. One of the male staff members was noticeably rude. We were presented with the bill even though we had not requested it, which felt dismissive and unwelcoming. Additionally, when my friend, who had just finished swimming, was told she could not sit because she was wet, no alternative solution was offered. No bathrobe, no towel, no assistance. She was effectively expected to stand while eating. When this was raised, there was no apology or sense of accountability. For the price charged, the level of service falls significantly short. Compared to other luxury properties such as Banyan Tree, where the staff are consistently warm and attentive, the difference in hospitality is very noticeable. Habitas has beautiful surroundings, but service is what defines a true luxury experience. Unfortunately, that standard was not met during our stay.