Beach Hotels in Penang, Malaysia

this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.

I had a really wonderful stay at this hotel. The room was clean, comfortable, and well maintained, and everything was exactly as expected. The location was also very convenient, with plenty of shops and restaurants nearby. The staff were friendly, helpful, and always willing to assist whenever needed. Overall, I really enjoyed my stay here. The atmosphere was pleasant, the service was great, and I felt very comfortable throughout my stay. I would definitely recommend this hotel to friends and family

PARKROYAL Penang Resort is well-known for its breakfast. We stayed for two days; we couldn't wake up in time on the first day, but we made sure to set an alarm for the second day. Indeed, there was a wide variety and the quality was quite good. Although the hotel isn't as massive as some other resort hotels, the facilities are quite complete and the ecosystem is fantastic—we saw squirrels, monkeys, and all kinds of birds. The service attitude was also exceptional. I had a mix-up and accidentally selected cash on delivery for my Grab order, but I didn't have any cash on me. I ended up asking a staff member for help, and he was just so kind! I'm so grateful! There is a huge swing in the hotel; swinging on it while listening to the sound of the waves crashing on the shore was incredibly therapeutic. In the evening, you can take a walk to the nearby beach where there are fire-dancing performances and plenty of beachside shops where you can eat while watching the show.

The hotel's public areas are quite good, much better than Parkroyal. It felt very clean walking around inside, especially compared to the dusty streets outside, it was definitely a pleasant contrast. However, by the time I arrived to check in, it was already 3:40 PM. After completing the check-in process, the South Asian front desk attendant said there were no rooms available and I'd have to wait. When I asked how long, he couldn't give a clear answer, and when I asked if it could be done within half an hour, he still said he wasn't sure. I pointed out that the check-in time was 3 PM and not having a room was unreasonable. There was no apology or offer of compensation either. They just directed me to the lounge, where there were some small pastries and desserts (very limited selection), and they didn't even pour a glass of water. My flight was delayed by an hour, and then the Grab ride took another five or six hours, so I was extremely tired. Not being able to check in was really infuriating. While walking around the public area, I suddenly thought of contacting the platform's customer service. The customer service representative understood the situation and immediately helped resolve it. Less than two minutes after I returned to the lounge from contacting customer service, the front desk informed me that a room was available. Thank you, Trip.com customer service representative! Still, I'm quite speechless about the hotel's conduct. Moreover, when we entered, there was another pair of Chinese ladies waiting there, and when we left, it seemed they still hadn't been attended to. (I wonder if it's just a coincidence that only Chinese guests were made to wait, or if it was intentional.)

⭐⭐⭐ A hotel with potential, but far from 5-star standards. ✅ Positive Points: The welcome and check-in experience were very pleasant. We were even able to access our room at 12 PM instead of 3 PM, which was greatly appreciated. The staff were friendly and welcoming, the breakfast was good, and the bed was comfortable. 🔸 Neutral Point: The hotel is currently undergoing renovations, with approximately 60% of the property affected. The renovation work was clearly communicated by the hotel and did not impact our stay. This transparency is appreciated. ❌ Negative Points: Unfortunately, the property is still far from meeting the standards expected of a 5-star hotel. Rooms: The rooms are in significant need of renovation. In their current condition, they feel more like those of a 4-star hotel. Hopefully, this will improve once the ongoing renovations are completed. Services: This was probably the biggest disappointment. Many services normally expected from a 5-star hotel are simply unavailable: * The bar only opens at 11 AM and closes relatively early. * No minibar in the rooms. * No room service. * No possibility of ordering even a simple drink, such as a Coca-Cola, during the night. * No laundry service. Facilities and Maintenance: Once again, the overall standard feels closer to that of a 3- or 4-star property: * Pool sun loungers with holes and visible damage. * Bath towels with holes. * Visible signs of dampness and moisture. * Average cleanliness and maintenance of common areas. * A beach area that appears neglected and poorly maintained. ⭐ Overall Conclusion: The hotel does have some positive aspects, particularly its friendly staff, welcoming atmosphere, and good breakfast. The ongoing renovations are also encouraging. However, the main issue is not simply the condition of the rooms. It is the overall lack of services and maintenance that falls significantly short of what guests should expect from a 5-star hotel. At present, I would rate the overall experience as closer to a 3- or 4-star hotel, despite its official 5-star classification. I hope the renovations will not only improve the facilities but also lead to a significant upgrade in service quality, allowing the hotel to genuinely meet 5-star standards.

The best feature of this hotel is its direct beachfront location. Our room had an absolutely perfect, completely unobstructed view of the ocean.. The pool faces the cafe, so we could easily watch the kids swim while enjoying breakfast. The room cleanliness needs improvement, and the mattress was way too hard for a comfortable sleep..

The hotel is big, family oriented and kids friendly. Staff is friendly and helpful. Only hiccups, they handle my luggage and was sent to the wrong room. I had to make a call to and fro to check on my luggage. Bellhop keep asking what colour is my bag. In the end my husband had to go down to collect our luggage. Housekeeping didnt throw away the rubbish. I booked with a special request birthday trip and the management gave us a complimentary small birthday cake. Thank you for the kind gesture, appreciate it. We had a best birthday staying at the resort. The place is quite and safe at night. A lot of halal food to explore around the resort area. Only if want to go out to town its a long drive and traffic is heavy. Thank you Shangri-La Golden Sand for making our stay memorable.

Excellent resort and service overall, but beware of the concierge's personal tours!: overall, our stay at DoubleTree Resort by Hilton Penang was top-notch. The rooms, amenities, location, and staff service were all A+ grade. Hilton maintains its high standards, and we were thoroughly enjoying our trip—until we interacted with the concierge service. Unfortunately, the concierge technically misled us into taking a personal/private trip. It ended up costing us a huge amount of extra money in damages/demurrage, which felt like a personal scam/cheating. It was completely unprofessional and left a very bitter taste on an otherwise perfect vacation. The Hilton management seriously needs to monitor and be extremely cautious about their concierge team's activities and recommendations. Guests should be very careful when taking tour advice or booking transport/trips directly through the concierge here. Aside from this concierge incident, everything else at the hotel was excellent. But because of this issue, I urge both future guests and management to stay vigilant.

Had a wonderful stay at G Hotel Gurney! The location is excellent, right next to Gurney Plaza and very convenient for shopping and dining. The room was clean, spacious, comfortable, and well maintained. The staff were friendly, professional, and very helpful throughout our stay. Check-in and check-out were smooth, and the overall service was excellent. We stayed here with our family and really enjoyed the experience. Definitely one of the best hotels to stay in Penang. Would happily stay here again and highly recommend it!

Came to Penang to visit a friend, and decided to look for a hotel. Ended up finding this one. Although there were a few tiny ants here and there in the room occasionally, overall it was quite tidy and clean. The breakfast was the best – it varied slightly each day, with self-service noodles, curry, and Western options. There's a gym and a swimming pool. When I booked, it was part of a flight-inclusive package, so the price was excellent.