Beach Hotels in Penang, Malaysia

Located at gurney area, very strategic. Carpark is free👍🏼 However, Service needs improvement esp. check in process. Room comes with weighing scale 😍

Subject: Compliments on Exceptional Service During Our Recent Stay Dear Shangri-La Management Team, I would like to express my sincere appreciation for the outstanding service provided by your team during my recent stay at your hotel from 3rd to 6th June. We initially stayed in Room 250, and I was truly grateful that my request for an upgrade to Room 620 on the last day was kindly granted. This thoughtful gesture was in celebration of my husband’s 51st birthday, and it made the occasion even more memorable. I would like to especially commend the following staff for their exceptional service and wholehearted support in making this surprise celebration so special: Mr. Puru and Wind from the front desk check-in counter Mr. Mohd Subri, Service Manager at Sigi’s Restaurant Each of them went above and beyond with their warm, attentive, and thoughtful service. Their professionalism and genuine care truly reflect the spirit of Shangri-La hospitality. Thanks to their efforts, my husband’s birthday celebration was seamless and unforgettable. Well done—and you should be very proud to have such dedicated team members! Warm regards, Lee Siew Li

They made it extra special since I was there during my birthday so it was a business trip with pleasure. It was so nice of them to go extra mile. They even allowed me to extend or late check out appreciate really their consideration  Thank you

Room and location are awesome Service is poor. Request for room decoration 1 week ago and email to remind them i am reach at 8pm. When i check in to the room nth is done. But front desk still remember charge me the decoration fee. Proven. Nobody check the room before guest arrival. The front office manager or duty manager trying to chill me and offer some meal. I declined. And she done the decorations after this. But after this none of the service recovery done Amenities. Request for extra bath towel. The housekeeping gentlemen ask me to exchange. And he told me he replaced…. Well. What is the point we need to argue about this. Most funny part. Request for RM50 deposit. Make my check out queuing for 10min to get back the money. Why dont just get credit cars hold? You can email me anytime **********************

Lexis Penang Exceeded Expectations! I recently stayed at Lexis Penang and was thoroughly impressed! The resort offered a perfect blend of comfort, amenities, and stunning views. The rooms were spacious and well-appointed, while the staff were friendly and attentive. The resort's facilities, including the pool and fitness center, were top-notch. I also appreciated the convenient location, which made it easy to explore Penang's attractions. Overall, I'd highly recommend Lexis Penang to anyone looking for a relaxing and enjoyable getaway. Can't wait to come back!”

Overall, I was quite satisfied with my stay. However, there are a few areas that could be improved. The bed sheet had some stains, which made me wonder whether it was not changed or not properly cleaned. Additionally, I found some dinosaur-shaped biscuits under the bed, indicating that the room may not have been thoroughly cleaned by the housekeeping staff. I hope this can be improved for future guests 😊

The reception is really grand and nice. They also offered a cup of welcome drink once u arrive. However there's a weird smell in the bathroom basin. Not sure what is that smell but it was there all the time. Probably cos of the age of the hotel. Bed was clean and super big! Got the deluxe king room with sea view but we got the room slightly block. So not v sure if it's worth, maybe its also because we checked in pretty late... Will recommend people with kids because the pool looks fun and also near the beach. Location is pretty good as its about the heart of batu ferringhi.

“Great location by the beach. The room was clean and comfortable. Staff were friendly. A good place to relax.”

The studio apartment style room which i booked was very nice with a view of the beach and a spacious balcony. Check in was a smooth procedure. Lots of parking space is available too. The room was furnished with good and somewhat new furniture. Guests get private access to the beach on top of the swimming pool / jacuzzi access. It was a very comfortable stay for us and we plan to repeat this stay for when we are back in Penang!

Fantastic stay with super friendly, dedicated and sincere services. Well equipped and warmly decorated room. Excellent breakfast with variety of local and international choices, then eggs, roti, noodle soup and juice are freshly made to orders. A nice place to slow down the pace and relax