Posted on Feb 22, 2026
Guest User
Three days, two nights, and every day brought a new kind of 'excitement.' Day one, the air conditioning didn't work, there were tons of mosquitoes, and the shower only had cold water. The only decent thing for dinner was the fried shrimp, which disappeared in seconds, and the few other dishes available were practically snatched away. It felt like a refugee experience. Day two, we got a different room. After swimming, I went back to shower, and there was no water, then cold water, then extremely hot water, constantly cycling. The water pressure was also incredibly low; I almost lost my mind trying to rinse the shampoo out of my hair. That night, it was very windy, and there was a lot of noise outside, as if something wasn't properly secured. On the third day, as we were checking out, our luggage was mistakenly taken by a staff member and given to other guests. It was only returned after the other guests realized the error. Our luggage was perfectly fine in the restaurant; how dare you just take it away? Do you have any basic management sense? Of course, the environment is nice, that's the only highlight. Given how expensive it was during Chinese New Year, you should provide a service level that matches the price. The buffet was cafeteria-standard, and we still had to fight for food. Are you not ashamed?
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Price per night from:TWD 13,518
Posted on May 17, 2026
Haf LuqCheck-in process was smooth and the hotel has many good amenities like the pool and gym. Breakfast also had a lot of choices, which was nice.
However, this stay was a bit disappointing. I booked a Deluxe King Room but got a much smaller room than expected. The ironing board cover was too thin and left marks on my clothes while ironing. I was also unhappy because food that I kept in the room was thrown away, and the staff said they couldn’t find it, which was hard to accept since I personally kept it there that morning.
Hopefully the service and experience will improve next time.
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Price per night from:TWD 1,162
Posted on Jul 12, 2026
Zhenni2020
The room interiors are nice, and the sea views and sunsets are absolutely stunning. However, there's barely any beach; it's mostly grassy areas with sea views and sunsets. The breakfast is quite perfunctory – only five or six types of meat, all chicken, with no beef or seafood. This definitely doesn't justify the 3,000-per-night room rate. The seascape is very beautiful. The Horizon lounge room is small and just average. Breakfast is not very good, only chicken, no seafood, it doesn't match the room charge.
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Price per night from:TWD 10,574
Posted on Sep 15, 2025
KT5009Don't book during the rainy season, don't book during the rainy season, don't book during the rainy season. It's from Sep to Feb. I said 3 times it's important if you don't wanna ruin your holiday. We booked 3D2N in mid Sep. Our holiday turned out to be a staycation nightmare in the resort. We can't do all the water activities neither the jungle trekking. The water heater in our room is not working, we have to shower with shivering cold water in this kind of weather. Lots of big size anta inside the room crawling from the bathroom to the bedroom. Make sure you cleaned up for your snacks and drinks, tie up the garbage bag if you don't want these insects to come to your bed, There is also a landslide happening on our first night, luckily we are not affected as we stayed in the ocean villa. There is only one restaurant in this resort, food prices are the same as SG restaurant pricing, no cheap option here. In room dining needs to pay RM25 extra. Staff service is good but this cannot cover the several run down part of the resort.
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Price per night from:TWD 9,269
Posted on Dec 8, 2025
Brendon V
I had an amazing experience at this hotel. The rooms were spotless and very comfortable, expect the toilet is sharing and it's very dirty!. The staff were friendly, helpful, and always ready to assist with anything I needed. The location was perfect, and the view from my room was absolutely stunning — one of the highlights of my stay. Everything about this hotel felt high-quality, and I would definitely come back again. Highly recommend!
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Price per night from:TWD 1,420
Posted on Jan 28, 2026
Guest User
I think the hotel, though a bit old, is very well-managed. The breakfast is delicious, and for the price, it offers great value for money. My stay felt clean and comfortable.
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Price per night from:TWD 1,759
Posted on Jun 1, 2026
Guest UserThe scenery here is truly stunning. The water is crystal clear with beautiful shades of blue, like a real-life glass ocean. It is so clean and pure that you do not even need a filter for photos.Beyond the unbeatable sea views, the staff here made our trip extra special. Everyone was incredibly friendly, warm, and welcoming. They always had a big smile on their faces and went above and beyond to make sure we were comfortable and well taken care of. Perfect views combined with exceptional hospitality made this an unforgettable vacation. Highly recommended!
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Price per night from:TWD 5,602
Posted on Jun 13, 2026
Anonymous User
The hygiene was good, I didn't find any obvious issues. It's really convenient for getting around. The staff were very friendly and helpful. It's a shame the facilities are a bit old. If you're not too picky, it's a good option to consider. The view from outside is quite nice.
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Price per night from:TWD 832
Posted on Jul 3, 2026
liangWe stayed in the Ocean Wing. The room was very spacious, but the facilities were a bit old. The plunge pool on the balcony was large, but a bit dirty. Both the swimming pool and the beach were great. The restaurants require advance reservations, which felt a bit like a 'scarcity marketing' tactic. The Italian restaurant wasn't good and the environment wasn't clean. Breakfast was just average, and so was the service. In contrast, the Japanese teppanyaki was excellent, with warm service and good food. The free airport shuttle was a nice touch, but it only runs twice a day, in the morning and evening. The front desk service was very enthusiastic, and they even gave us a local specialty necklace and welcome drinks. Overall, it's a good place for a vacation.
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Price per night from:TWD 7,060
Posted on Jun 20, 2026
Vadimsakhalin89Clean, quiet, and comfortable. The only thing is that the outlets were only on the TV side, not by the head of the bed. Overall, it's a decent option for the price. There are shops and cafes nearby.
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Price per night from:TWD 669