5-Star Hotels in Hiroshima Prefecture, Japan

our original hotel booking at mitsui garden got force cancelled due to maintenance so this hotel was our alternative & it did not disappoint! service : front desk & staff were very friendly & allowed to store our luggages till evening the next day! [10/10] room : size was alright for the price, very clean [10/10] location : amazing, located within walking distance of hiroshima station [10/10] cost : amazing, given that this was our alternative offered as compensation, its amazing [10/10] miku & I enjoyed our stay! ありがとうございます！

The hotel staff were incredibly welcoming and attentive, greeting me upon arrival and seeing me off at check-out. The location is excellent, right next to the station with plenty of dining options nearby, and the hotel's own restaurant is superb. The bedding and pillows in the room were incredibly comfortable, truly impressive – I even considered buying some to take home! The environment was clean and hygienic, and the windows were so spotless they seemed to disappear, giving me a fantastic impression of Hiroshima overall. The only minor downsides were the hairdryer wasn't great, and the shampoo and shower gel weren't big brands, leaving my hair a bit stiff.

Everything you’d expect from a very modern Hilton. Clean, very international feel, large. Good amenities. The room was excellent with an American meets Japanese feel. Location is really convenient. Knocked them down as there was a bit of a hard sell of an upgrade at check-in but checkout and the car park/ taxi concierge were excellent. We didn’t go to breakfast but there was a huge amount of people heading that way.

This is my fourth time staying here, and I stayed for three days this time too. The twin room is very spacious and comfortable, and the furniture is well-designed. The high-floor view is also great. However, the service really has issues, especially with a female staff member named Akiyama. It was raining continuously during my stay, and when I went out at 11 AM, all the umbrellas were gone. She had a very bad attitude and just told me to go buy one at the convenience store, which made me really angry. Honestly, it's a management problem; they don't ask for room numbers when lending umbrellas, and no one collects them when you return.

The location of the hotel is a bit remote, but it is a good place to rest on vacation. The hotel staff is attentive. As soon as the self-driving tour arrives, the staff will push the luggage cart to greet and help. It feels very good. The welcome products are distinctive and the check-in procedures are detailed and efficient. The hotel lobby self-service bar, 24 hours coffee tea and savoury products, there is a red, white, sake test machine for experience, 10 pm more than an hour, a light supper Japanese curry rice. The public hot spring environment and quality are not lost. There are indoor and outdoor hot spring pools. The hot spring dressing room supplies are slightly less intimate and complete. The dressing room environment is narrower than expected. The hot springs are not only available for hotel guests. When visiting, they are used as noon. Many local elderly people pay to use the hot springs together. Due to too many people's relationships, it affects the experience. It is too discolored. The whole journey has only gone to a public hot spring once. Fortunately, the hotel has two paid private hot springs to choose from. The decoration style is black and white. The environment is better than the public hot spring bath area. The charge is 50 minutes as a one-time period. An appointment is required to make up for the shortcomings of the public hot spring. Four people stayed in a special room type for three days and two nights. The room was very satisfied with the horizontal decoration, comfortable and spacious, with a terrace sea view and a must-have environment. The hotel's stay package includes two meals in the morning and evening. In terms of meals, dinner only provides French dinner, high quality, unique taste, paid meal and wine selection and cost-effective, but the two-night dinner has been defaulted to French, there is no other or Japanese dinner choice, slightly lost choice and monotonous loss of color, As for the hotel's Japanese breakfast is not a buffet form, a single Japanese breakfast, no coffee bread, light and healthy taste, slightly inferior to the average Japanese hotel breakfast, this point is the most disappointing. Overall, hotel services and environment are still a must. . I hope that the restaurant will provide more choices and it will be impeccable, and it is still highly recommended ☺️☺️

Thank you for your help on the 1st anniversary. The rooms are very nice and above all, it is a nice place where the staff provide a really detailed service. Thanks to you, it was a wonderful trip. Thank you for providing us with wonderful time and space, Mr. Tsuji and Mr. Tanaka, the staff who took care of us during our stay. We stayed here to celebrate our first anniversary, and it was truly a wonderful experience. The room was absolutely beautiful, and above all, every staff member provided such attentive and thoughtful service that made our stay unforgettable. Thanks to everyone, we had a perfect trip. Special thanks to Mr. Tsuji and Mr. Tanaka for creating such a warm and memorable experience for us. I hope this message reaches them.

Extremely satisfied with this hotel! The room was spacious and modern, and its proximity to the station was a huge plus. The service was impeccable; I dropped off my luggage in the morning, and by the time I checked in later, it was already in my room. They even changed the sheets every day during my multi-night stay. Among all the hotels I've stayed at in Japan at a similar price point, this one is by far the best.

This is one of the best hotel we have stayed near hiroshima. Definitely worth staying and highly recommened

素晴らしい旅館だった。食事も部屋も良かった。お風呂が少し寂しく感じた。

The room, the food and the garden were all great. The staff was very kind and polite. I am very satisfied.