5-Star Hotels in Hiroshima Prefecture, Japan

It is located right at the train station which makes travelling seamless and worry free! My son loves the Pokémon centre which is next to the hotel. We travelled from Kansai airport in the Shinkansen to Hiroshima. There's many cafes and shopping outlets at or close to the hotel. The pillow is comfy. The amenities were stocked up daily. The only downside is the complication of the same hotel name but with an additional 'south gate' at the station. Where we stayed is called Hotel Granvia Hiroshima. Initialy we went to Hotel Granvia Hiroshima South Gate. Overall, a good experience.

The location is incredibly convenient. The airport shuttle is right downstairs, and you can directly access the JR and Shinkansen stations from the second floor. Shopping and getting around are super easy. The hotel service is excellent. They have a happy hour every night from 5-7 PM with half-price drinks, and you can even order sushi and tempura at reasonable prices. I'll definitely stay here again next time.

Pros: 1. Excellent location. 2. Service was very good. 3. The hotel is quite new. 4. All basic facilities are well-equipped. 5. Breakfast was very rich and varied. 6. They were very accommodating to our two adults and two children. We booked the room for adults, and only had to pay a small difference and buy children's breakfast upon check-in, which was really great. Cons: 1. The hotel's parking lot is very small and often full. The other two parking lots are quite far, so we just found another parking spot nearby. 2. Dinner on December 30th (New Year's Eve price) for two adults and two children was 21,000 JPY, but the food was really mediocre. Compared to the excellent breakfast and lunch, it was a bit disappointing. Breakfast and lunch, however, were both very good and highly recommended. 3. I've stayed at three Hilton hotels in Japan (Tokyo Disney, Hiroshima, Nagasaki), and none of them have a consistent policy for children. It's always best to call or email ahead to confirm when staying with kids. However, this hotel's extra charge was minimal, which was very considerate.

This is my fourth time staying here, and I stayed for three days this time too. The twin room is very spacious and comfortable, and the furniture is well-designed. The high-floor view is also great. However, the service really has issues, especially with a female staff member named Akiyama. It was raining continuously during my stay, and when I went out at 11 AM, all the umbrellas were gone. She had a very bad attitude and just told me to go buy one at the convenience store, which made me really angry. Honestly, it's a management problem; they don't ask for room numbers when lending umbrellas, and no one collects them when you return.

The hotel offers aesthetically impressive rooms that match the pictures, with the breathtaking view surpassing all expectations in person. The staff also provided excellent service in accommodating food intolerances. Unfortunately, the culinary experience was disappointing; the food was too mild and underwhelming for the price paid. Furthermore, the Onsen facility was inadequate: it lacked variety with only 2 warm pools and a steam sauna, offered no varying water temperatures (and the cold plunge pool was not cold enough). Additionally, the desired peaceful atmosphere was disrupted by having more of a socializing gathering in the onsen, which lowered the overall impression and value of the wellness area. In summary: excellent rooms but we would have expected more value for money regarding the food and spa.

Thank you for your help on the 1st anniversary. The rooms are very nice and above all, it is a nice place where the staff provide a really detailed service. Thanks to you, it was a wonderful trip. Thank you for providing us with wonderful time and space, Mr. Tsuji and Mr. Tanaka, the staff who took care of us during our stay. We stayed here to celebrate our first anniversary, and it was truly a wonderful experience. The room was absolutely beautiful, and above all, every staff member provided such attentive and thoughtful service that made our stay unforgettable. Thanks to everyone, we had a perfect trip. Special thanks to Mr. Tsuji and Mr. Tanaka for creating such a warm and memorable experience for us. I hope this message reaches them.

This is the second closest hotel to the station, with Daiwa being the first. The downside of being so close is the noise from passing trains. The overall soundproofing of the hotel isn't great either; I could clearly hear the cleaning staff talking in the hallway during my afternoon nap. Also, for some reason, there were sudden, loud cracking noises in the room. At first, I thought it might be the wooden furniture expanding and contracting due to temperature changes, making a loud 'CRACK!', but then I wondered how that could be when the AC was on constantly. These noises were quite disturbing in the middle of the night. The fridge was also noisy, and so was the AC. In short, there was a mix of various noises, yet somehow they seemed to cancel each other out – quite a bizarre experience. The facilities are a bit old, but the room itself is spacious. It was clean, and the service was very good.

This is one of the best hotel we have stayed near hiroshima. Definitely worth staying and highly recommened

素晴らしい旅館だった。食事も部屋も良かった。お風呂が少し寂しく感じた。

The room, the food and the garden were all great. The staff was very kind and polite. I am very satisfied.