5-Star Hotels in Otago, New Zealand

Gorgeous aesthetic throughout this lovely hotel! Gorgeous views of the Shotover River, pool, sauna and steam room all make this a luxurious stay.

The service at this hotel was excellent; the staff were all very friendly, and the breakfast was the best, most varied, and most delicious we'd had since Christchurch. It seems the hotel is undergoing renovations, as there was a distinct smell of paint in the hallway, though the room itself was fine. The front desk is located by the lake, but the navigation system hasn't been updated yet. We arrived around 6 PM after dark, and the navigation led us to the street behind the hotel's old building. The hotel lobby offers complimentary wine, chocolates, and cookies at different times throughout the day, which was lovely to enjoy after an afternoon walk. However, there's one facility that definitely needs upgrading: the shower water pressure was extremely weak, and the water temperature was very unstable—either lukewarm or suddenly scalding hot. Overall, showering was very uncomfortable. Aside from the shower, everything else about the hotel was very satisfying 👍

The room was upgraded upon arrival, and the view was pretty good. The cleanliness was acceptable, and the overall service was quite good. However, the hotel breakfast was terrible; everything was extremely salty.

I checked in at 3:30 PM only to be given a dirty room, which was very disappointing. I immediately went to the front desk to report it, and they asked me to wait. I then asked if an upgrade was possible because the room felt very cramped, and the window only offered a view of the resort grounds, not the sea. It was room 213B, and all 'B' rooms apparently don't have sea views. You definitely need to pick an 'A' room for a good view. A little later, the front desk told me there were no rooms available and still asked me to wait. After another short wait, they said I could switch to room 201B. Upon opening the door, it was much better – it had a side window and even a partial sea view!

The Ebb Dunedin is an architectural gem with beautiful art, comfortable rooms, and incredible attention to detail. Our experience however, was an overpriced hotel (500+ per night) for the service received. We arrived just 30 minutes before the 3:00 PM check-in, and despite our room being ready, we were referred to the mall across the street when we asked to use the toilet. For this price, being sent to a public shopping center is unacceptable. The parking was also an additional 25 per night, on top of the steep room fee. You’re paying for the aesthetic here, but certainly not for the hospitality unfortunately.

It's been three or four days since I returned home from my trip to New Zealand, and I still can't stop thinking about its beautiful scenery. The hotel's environment and views are absolutely stunning, and the rooms are spacious and grand. The overall experience was incredibly comfortable and I genuinely recommend it. I especially want to praise the young man who checked us in. He was professional and very kind. He patiently guided us when we parked and even proactively helped us with our luggage – so thoughtful and attentive. When he saw that I had bought some R.M. Williams clothing, he sincerely complimented my taste, saying it was a 'good choice,' and shared that he also loves the brand, even having the same belt. It created such a great sense of connection. He had just the right amount of humor and wit, and our chat was really uplifting. When I casually asked if I had tried skydiving or bungee jumping locally, and I said I was too scared to try, he leaned in and quietly whispered, 'Me either,' which instantly made me feel a lot closer and more comfortable. Afterwards, he patiently and thoroughly explained all the room's facilities. His service throughout was caring and warm, making the trip extra healing. I'll definitely choose this hotel again next time!

This is the hotel I can't wait to write a review for. It is located near the Queenstown Botanical Gardens, outside the city center, and is quiet in the bustling city. I especially like the hotel's facilities and services: First of all, I called in advance to inform the itinerary, but I didn't expect that I would be arranged to check in early, which increased my time for sightseeing as I only had one day in Queenstown; secondly, the room is large, beautiful and smells good; the hotel not only provides free snacks and drinks, Nespresso coffee machines, triangular tea bags, and even milk is provided free of charge, but it is also the only hotel in New Zealand that provides toothbrushes and toothpaste; the TV channels are also complete, and you can watch Netflix, just say it's good or not; a small balcony overlooks the cherry blossoms and the night view of the town, just say it's worth it; happyhour provides wine; especially the front desk, enthusiastic, smiling, I feel very comfortable. I will choose to stay in this hotel in Queenstown for a few more nights on my second visit, so that I can visit the surrounding towns. I’m not good at translating above into English, but I do hope this hotel could keep providing superb and hospitalized facilities and I want to thank the staffs for their kindly and warmly permanence!

The hotel is right by Lake Wakatipu, so the location is excellent. We booked a suite with a lake view, and the room was very new and comfortable. However, the parking fee was a bit expensive at $40 a day.

The location of this hotel is very good. It is right in the center of the town and you can walk to the most beautiful shore in three minutes. Anyway, it's convenient to go anywhere. The only problem is that you may have to look for parking on the roadside. The hotel room is really big, and the equipment and speakers inside are very good. It's also close to a bar, so it's a bit noisy at night. Everything in the refrigerator is free except alcohol, and there are unlimited refills. For breakfast, it is beautifully prepared on site downstairs. I remember that the big breakfast was about 30 New Zealand dollars. It is worth commenting and worth staying at.