5-Star Hotels in Otago, New Zealand

The service at this hotel was excellent; the staff were all very friendly, and the breakfast was the best, most varied, and most delicious we'd had since Christchurch. It seems the hotel is undergoing renovations, as there was a distinct smell of paint in the hallway, though the room itself was fine. The front desk is located by the lake, but the navigation system hasn't been updated yet. We arrived around 6 PM after dark, and the navigation led us to the street behind the hotel's old building. The hotel lobby offers complimentary wine, chocolates, and cookies at different times throughout the day, which was lovely to enjoy after an afternoon walk. However, there's one facility that definitely needs upgrading: the shower water pressure was extremely weak, and the water temperature was very unstable—either lukewarm or suddenly scalding hot. Overall, showering was very uncomfortable. Aside from the shower, everything else about the hotel was very satisfying 👍

Gorgeous aesthetic throughout this lovely hotel! Gorgeous views of the Shotover River, pool, sauna and steam room all make this a luxurious stay.

After getting off the long-distance flight, I emailed the hotel to check in and arrived a little late. The front desk was ready to welcome me early in the morning. The hotel is within ten minutes of the attractions and restaurants. The hotel staff is very polite. It was my daughter's birthday, and there was a small birthday cake as a surprise for my daughter. The hotel's little thoughtfulness has been felt by the guests. The only imperfection is that at about 7 o'clock in the morning, there should be a waiter to open the door, but we were still sleeping. I don't know the reason. I have informed the front desk of this matter and asked them to pay attention to this situation.

We chose the Hilton again for our trip to Queenstown, New Zealand. While it's not right in the town center, transportation is super convenient. The hotel has its own water taxi that goes to and from the center daily. The first boat leaves at 8:15 AM, and then it's hourly after that. It costs 14 NZD per person and takes about 25 minutes. The last return trip is at 9:45 PM, and there's a timetable available at the front desk. The hotel is also only a ten-minute drive from the airport. The hotel's setting and views are absolutely beautiful, right on the lake. You can take a lovely stroll along the lakeside in the mornings, and the restaurant is right there, so you can enjoy the lake view while you eat. The hotel has a Western restaurant, a bar and restaurant, and a coffee shop. The breakfast buffet is served in the Western restaurant and opens at 6 AM, which is great for guests who want to get an early start on their sightseeing. The food selection is comprehensive and tasty too! We had dinner at the Western restaurant on our first night and it was excellent, the steak was fantastic! The bar and restaurant is also good; on our last day, we got back late from our Milford Sound tour and just ordered pizza and beer at the bar. The pizza was absolutely delicious! The bar atmosphere was great too! We booked a lake view king room, and the layout was nice, with full amenities. The hotel also has a pool, and the gym is open 24 hours. All in all, our stay and dining experience were very comfortable! Highly recommended!

I checked in at 3:30 PM only to be given a dirty room, which was very disappointing. I immediately went to the front desk to report it, and they asked me to wait. I then asked if an upgrade was possible because the room felt very cramped, and the window only offered a view of the resort grounds, not the sea. It was room 213B, and all 'B' rooms apparently don't have sea views. You definitely need to pick an 'A' room for a good view. A little later, the front desk told me there were no rooms available and still asked me to wait. After another short wait, they said I could switch to room 201B. Upon opening the door, it was much better – it had a side window and even a partial sea view!

This hotel is very close to the city center, making it convenient to go anywhere. There's also parking right outside the hotel entrance, which is great for travelers with cars. The rooms have a lovely artistic feel, and the outdoor spaces are also filled with an artistic atmosphere. I loved it!

It's been three or four days since I returned home from my trip to New Zealand, and I still can't stop thinking about its beautiful scenery. The hotel's environment and views are absolutely stunning, and the rooms are spacious and grand. The overall experience was incredibly comfortable and I genuinely recommend it. I especially want to praise the young man who checked us in. He was professional and very kind. He patiently guided us when we parked and even proactively helped us with our luggage – so thoughtful and attentive. When he saw that I had bought some R.M. Williams clothing, he sincerely complimented my taste, saying it was a 'good choice,' and shared that he also loves the brand, even having the same belt. It created such a great sense of connection. He had just the right amount of humor and wit, and our chat was really uplifting. When I casually asked if I had tried skydiving or bungee jumping locally, and I said I was too scared to try, he leaned in and quietly whispered, 'Me either,' which instantly made me feel a lot closer and more comfortable. Afterwards, he patiently and thoroughly explained all the room's facilities. His service throughout was caring and warm, making the trip extra healing. I'll definitely choose this hotel again next time!

This is the hotel I can't wait to write a review for. It is located near the Queenstown Botanical Gardens, outside the city center, and is quiet in the bustling city. I especially like the hotel's facilities and services: First of all, I called in advance to inform the itinerary, but I didn't expect that I would be arranged to check in early, which increased my time for sightseeing as I only had one day in Queenstown; secondly, the room is large, beautiful and smells good; the hotel not only provides free snacks and drinks, Nespresso coffee machines, triangular tea bags, and even milk is provided free of charge, but it is also the only hotel in New Zealand that provides toothbrushes and toothpaste; the TV channels are also complete, and you can watch Netflix, just say it's good or not; a small balcony overlooks the cherry blossoms and the night view of the town, just say it's worth it; happyhour provides wine; especially the front desk, enthusiastic, smiling, I feel very comfortable. I will choose to stay in this hotel in Queenstown for a few more nights on my second visit, so that I can visit the surrounding towns. I’m not good at translating above into English, but I do hope this hotel could keep providing superb and hospitalized facilities and I want to thank the staffs for their kindly and warmly permanence!

Our first room wasn't great; the window faced a construction site. After we switched rooms, it was much better. The location is excellent, but it's uphill. The valet parking service was good, though.

Perfect accommodation for couples. Cost and romantic. Accommodation is well maintained and spotless. Staff very friendly and helpful. 5” drive to Lanarch castle. Free admission to the castle for Camp Estate customers. If possible book Room3 which has a fantastic view of Dunedin. Plenty of cosy areas in the cottage for lounging an relaxing. Only problem is it’s isolated and hence meals may be an issue. You also need your own transport to get there . One small issue during the stay was the room fireplace doesn’t work despite best efforts of the staff to rectify it. Highly recommended.