We really love this hotel! The rooms are clean, the location is excellent and best of all, the service is top notch. Special mention to M' Eileen, Joe, Harold and Jae at the Club Lounge. They really took care of us when we were there.
First visit to Clark Hilton and our stay exceeded expectations in every way. Staff are all very courteous and professional - outstanding welcome and solicitous care throughout. All are great and special thanks to those who helped with luggage, taking photos and looking after us. We received a lovely free birthday cake and Mr Ed of the Olive Resto helped us with packing it as it was really too generous to eat in one go. Also receptionist Mariz very hospitable and made us feel really welcome explaining everything. Our room was upgraded to balcony view. It is a lovely restful place to spend time, with great views, food and a superb swimming pool with little casitas attached. Highly recommended - the best hotel in Clark we have visited so far.
I booked a last-minute business trip to Clark and stayed here for one night. While my room wasn’t ready upon arrival, the staff handled the situation with professionalism and kindness. They offered me a lower-category room and, though the price difference couldn’t be refunded (due to my indirect booking), they generously credited it for dining—a thoughtful touch!
The next day, I had a full day out on meetings, I needed a late check-out to freshen up before my flight, and the team accommodated me without hesitation. The room itself was spacious, well-equipped (complimentary waters, coffee, toiletries, iron, and safe), and the bed was incredibly comfortable.
What truly stood out was the staff’s warmth and attentiveness—always eager to help. This level of service, combined with the good amenities, makes this hotel a top choice for business travelers. I’ll absolutely return on my next visit!
We had a great stay! Our room was clean, beautiful and spacious. We super enjoyed the bath tub in the balcony. The staff are all very friendly, quick and accommodating. The gym is also surprisingly nice. And oh, we totally love the Japanese toilet!
We just have a few comments for improvement. The welcome drink should have an option to be delivered to the room. We were not able to get it, since the rain was pouring until the evening, and going out to the bar is not very convenient. Also, the elevator to the pool/gym smells funky. The basement parking is not giving 5 star hotel vibes. Lastly, it was not clear that the breakfast buffet is a semi-buffet only.
Overall, we definitley had an amazing stay.
Our staycation in the resort wasn't what we expected given that it is a high-end resort with pricey room rates. It was Christmas Season but the property lacked Christmas programs or activities to entertain guests and make the stay more festive. Food service is slow and it takes time to bring food orders to the guests' table. Also food orders are a bit pricey but taste and presentation are just average. The resort is not also friendly to senior citizens/PWDs as it has a lot of staircases.
On the other hand, I'd like to commend the excellent service, friendliness and attentiveness of staff from housekeeping to reception desk and concierge/security.
I had a wonderful stay at your hotel. The staff were amazing, very welcoming and helpful. The facilities are great, the bed was very comfortable, and the room itself was excellent. I also really enjoyed the swimming pool, which was very well maintained.
The only issue I faced was the presence of small cockroaches in the room. I believe this is something that can be solved , as everything else about my stay was truly enjoyable
Our stay at the Archduchess Villa in Rancho Bernardo, Bataan, was nothing short of amazing. The villa was spacious, beautifully designed, and equipped with modern amenities, including an Alexa-operated system that made everything incredibly convenient. The highlight was definitely the private jacuzzi, offering the perfect place to relax and unwind while enjoying the serene surroundings. The peaceful and secluded atmosphere of Rancho Bernardo made it an ideal escape, and the exceptional service from the staff added a personal touch to our experience. It was the perfect blend of luxury and tranquility, making it an unforgettable staycation. Definitely worth every penny!
Cchay angWe really love this hotel! The rooms are clean, the location is excellent and best of all, the service is top notch. Special mention to M' Eileen, Joe, Harold and Jae at the Club Lounge. They really took care of us when we were there.
AAhmed.AdawiI had a wonderful stay at your hotel. The staff were amazing, very welcoming and helpful. The facilities are great, the bed was very comfortable, and the room itself was excellent. I also really enjoyed the swimming pool, which was very well maintained.
The only issue I faced was the presence of small cockroaches in the room. I believe this is something that can be solved , as everything else about my stay was truly enjoyable
AAnonymous UserFirst visit to Clark Hilton and our stay exceeded expectations in every way. Staff are all very courteous and professional - outstanding welcome and solicitous care throughout. All are great and special thanks to those who helped with luggage, taking photos and looking after us. We received a lovely free birthday cake and Mr Ed of the Olive Resto helped us with packing it as it was really too generous to eat in one go. Also receptionist Mariz very hospitable and made us feel really welcome explaining everything. Our room was upgraded to balcony view. It is a lovely restful place to spend time, with great views, food and a superb swimming pool with little casitas attached. Highly recommended - the best hotel in Clark we have visited so far.
GGuest UserOur stay at the Archduchess Villa in Rancho Bernardo, Bataan, was nothing short of amazing. The villa was spacious, beautifully designed, and equipped with modern amenities, including an Alexa-operated system that made everything incredibly convenient. The highlight was definitely the private jacuzzi, offering the perfect place to relax and unwind while enjoying the serene surroundings. The peaceful and secluded atmosphere of Rancho Bernardo made it an ideal escape, and the exceptional service from the staff added a personal touch to our experience. It was the perfect blend of luxury and tranquility, making it an unforgettable staycation. Definitely worth every penny!
MMaria. GI booked a last-minute business trip to Clark and stayed here for one night. While my room wasn’t ready upon arrival, the staff handled the situation with professionalism and kindness. They offered me a lower-category room and, though the price difference couldn’t be refunded (due to my indirect booking), they generously credited it for dining—a thoughtful touch!
The next day, I had a full day out on meetings, I needed a late check-out to freshen up before my flight, and the team accommodated me without hesitation. The room itself was spacious, well-equipped (complimentary waters, coffee, toiletries, iron, and safe), and the bed was incredibly comfortable.
What truly stood out was the staff’s warmth and attentiveness—always eager to help. This level of service, combined with the good amenities, makes this hotel a top choice for business travelers. I’ll absolutely return on my next visit!
AAnonymous UserWe had a great stay! Our room was clean, beautiful and spacious. We super enjoyed the bath tub in the balcony. The staff are all very friendly, quick and accommodating. The gym is also surprisingly nice. And oh, we totally love the Japanese toilet!
We just have a few comments for improvement. The welcome drink should have an option to be delivered to the room. We were not able to get it, since the rain was pouring until the evening, and going out to the bar is not very convenient. Also, the elevator to the pool/gym smells funky. The basement parking is not giving 5 star hotel vibes. Lastly, it was not clear that the breakfast buffet is a semi-buffet only.
Overall, we definitley had an amazing stay.
GGuest UserOur staycation in the resort wasn't what we expected given that it is a high-end resort with pricey room rates. It was Christmas Season but the property lacked Christmas programs or activities to entertain guests and make the stay more festive. Food service is slow and it takes time to bring food orders to the guests' table. Also food orders are a bit pricey but taste and presentation are just average. The resort is not also friendly to senior citizens/PWDs as it has a lot of staircases.
On the other hand, I'd like to commend the excellent service, friendliness and attentiveness of staff from housekeeping to reception desk and concierge/security.
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