4-Star Hotels in Basque Country, Spain

4 minutes from the beach. Huge terrace, small but comfortable room (there are also larger ones) Only the breakfast in the café downstairs is not recommended. In addition, the cushions on the terrace could be cleaner (they are completely exposed to the rain). The location is phenomenal, the staff extremely friendly

It's pretty much like a Mercure hotel. Breakfast was decent, but you might have to wait for a table when it's busy. The elevator broke down daily, and the underground parking was quite expensive, though street parking nearby was hard to find. At 1,000 RMB a night, I felt the overall value for money wasn't great.

The hotel staff is very friendly and helpful. Nice view from hotel room and breakfast is also fantastic. Will definitely stay in Vincci Hoteles if I visit Bilbao again!

We had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!

Very clean facilities. The air conditioning did not work well, so the room could not be cooled properly.

The front desk staff was really nice and told me it felt like a small village hotel and that the location was close to the airport and I could walk there.

Nice hotel close to the city center. Friendly staff. Parking is an issue, if you don’t get to book your space then you have to park outside in a public parking and both are expensive. The rooms are modern and the swimming pool at the rooftop is useful. Also the spa.

お部屋が空いていたので早めにチェックインさせて貰えて大変助かりました。レセプションの方もコンシェルジュの方も皆さん大変親切で　食べ物屋さん　観光地　交通手段等等　日本語しか話せない私が翻訳アプリを駆使して問い合わせをしたのにも関わらず　笑顔で何度も教えてくれました。建物も雰囲気のあるホテルでしたが　お部屋はモダンな感じでした。中庭もあり　陽がさしている時は暖かく気持ち良いくらいでした。部屋が天井が高いせいか寒かったのでエアコンのスイッチを入れたのですが　いつまでも寒いままなのでフロントに行き　その旨告げると　冷房と暖房の切り替えが必要で、冷房のまま使っていたようです。シャワーもレインシャワーと普通のシャワーがあり、ボタンを押すだけでどちらか選べて便利でした。水量も十分です。

The staff were all very kind and helpful. They gave us plenty of water because people in San Sebastian drink a lot of alcohol. I'd like to stay here again when I go to San Sebastian.

Very clean hotel with a huge room :) clean and spacious bathroom. Very well located a few minutes walk from the museum and the city center. Underground parking is a plus (even if paid).