4-Star Hotels in Basque Country, Spain

Excellent hotel. Great staff. Great room. Well soundproofed, black out curtains and air-con that actually gets cool and hot enough, which is rare in hotels these days. The cosy room was bigger than expected and plenty big enough for a couple.

A pleasant little hotel with generally helpful staff. I booked a room with a balcony on trip.com, but it wasn't available. If this is a concern, please let me know in your preferences.

Very clean facilities. The air conditioning did not work well, so the room could not be cooled properly.

Overall, a positive stay, fitting for a 4-star hotel. The hotel boasts a modern image, good organization, and a comfortable level suitable for both leisure and business trips. Pros: • Strategic location next to San Mamés Stadium, with good access and efficient connections to the city's main attractions. • A new hotel with modern and well-maintained facilities. • Comfortable, quiet, and functionally well-equipped rooms, with good air conditioning and comfortable beds. • Professional and friendly service from the staff. • Good value for money for its category, especially considering the hotel's overall standard. Areas for Improvement: • The breakfast could be more comprehensive and balanced, with a greater variety of healthy options (fresh fruit, whole-grain products, sugar-free/lactose-free alternatives). • Room cleanliness, while acceptable, should be more meticulous in micro-details, consistent with the expected level of a 4-star hotel. • Lack of common areas for socializing, such as a bar, lounge, game room, or other communal spaces that invite guests to spend time outside their rooms. • The hotel parking is functional, but the price is high. Furthermore, there's no free or affordable parking nearby, which is a drawback for those traveling by car. Conclusion: A good 4-star hotel, modern, comfortable, and well-located, with room for improvement in some complementary services and operational details. Recommended for those seeking quality, tranquility, and good overall stay conditions in Bilbao.

The hotel was well known and its strengths remained the location, comfort of beds, quality of towels and the bathroom in case it was in the room. I haven't enjoyed the meal in any of your options so I can't comment on it. As regards deficiencies, the structure of the rooms makes the conversations of neighbouring rooms heard and clearly perceived (a good tape solves it) The spa is obsolete and it would be good to update it. The hotel is very comfortable and would repeat it, but as I suggested earlier, a 4-star hotel is defined by detail attention.

What an amazing hotel, the staff were most friendly and helpful. Its proximity to the old town makes this a must stay location. The breakfast was spectacular and the rooftop pool and bar were fabulous. Overall an excellent location and will be a repeat stay for me in the future.

Excellent 4* hotel in the perfect location, 12 minutes walk from both Railway station and Intermodal Bus station. Big room, nice beds, all amenities like tv, aircon, kettle, frige and safe. Real bath and bidet in the bathroom. Looks little bit tired, but ok. The only problem was a plastic card room key with magnetic *****, which had been unmagnetized in my pocket several times with earphones case. Hotel has several bars/restoraunts, including one in the inner garden. And meeting areas for conferences.

Very welcoming property with a panoramic internal elevator, clean, especially in the common areas. Large rooms, comfortable bed, spacious shower, and very functional sink area. Decent breakfast, though room for improvement in terms of presentation and quality. Good restaurant for dinner. Cons: lack of small coffee cups, empty toiletries, hair in bed.

We hebben een heerlijk verblijf gehad. Heerlijke bedden en mooi uitzicht vanaf de kamer. Mooie tuin waar je heelijk koel onder de bomen kan zitten met een wijntje. Kamers kunnen een upgrade gebruiken. Personeel is weinig geïnteresseerd in de gast. Alles kost moeite lijkt het. Er wordt niet gevraagd bij uitchecken hoe je verblijf is geweest. Vriendojk Afrekenen en gaan. Dat lijkt.me de eerste regel in hospitality.

It was very nice historic renovated building, in front of the river and in the Old city. Very clean and spacious room. Very friendly staff & a parking close to hotel.