This is the style I want. You can pet alpacas for free. But the room lighting is too dim, which is a bit uncomfortable. Then on the day of arrival, something went wrong and the hotel couldn't find my order. A young man at the front desk of the hotel actually said it was not his fault. Who is discussing right and wrong with you? As an employee of a luxury hotel, you should patiently help guests solve problems! It is recommended that the hotel strengthen service awareness training to deserve the title of luxury hotel. The service of other employees is still good. Special praise for Ctrip's customer service, who quickly helped me solve the problem.
Belmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
The hotel environment is really nice, and the location is also very good, not far from the Temple of the Sun and the Plaza de Armas. What is incredible is that Ctrip booked us a basement on the first night, and after negotiation, we moved to the first floor for the second stay. Not only is the view not good, but the items in the room are also of a different grade. For such an expensive hotel, Ctrip still uses this kind of tricks, and they will cheat if they can, and they also want to make a profit from the price difference😱
The hotel's service and price are very good, the location is also very good, and the restaurant's dishes are also good, very recommended, there are special performances in the lobby at night, very good!
Set on the banks of the sacred Urubamba River - in the shadow of the Andes lies Rio Sagrado - A Belmond Hotel - Sacred Valley. This oasis of calm has the feel of an ancient Incan farmstead. Staff lend the warmth of a family home while the treasures of the natural world are tangible.
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From the soothing rumble of the river to the colourful flowers shrouding the property - relax on a guided tour of the gardens or practice yoga on the riverbanks. Float in our heated pool or sink into a hammock. Indulge at the Andean-style Spa Mayu Willka with luxurious body wraps of Incas Gold and organic cocoa before detoxing in the outdoor Jacuzzi.
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Whether its waking to a shamans call or bedding down with a hot water bottle - we know its the little things that make your stay special. Feeding milk to our baby alpacas is a highlight for many - but snuggling up under a wool rug with a cup of muna tea can be just as enjoyable.
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All rooms at Rio Sagrado offer river views. Look out on the gardens from your shower and all exude our authentic Andean charm. Exterior walls are rendered using ancient techniques - while interiors come alive with bright fabrics and alpaca wools. Come evening - head to El Huerto Bar for a zingy Pisco sour. Our barman has a wealth of knowledge on the local liquor - his tasting sessions are not to be missed. A fire roars on the terrace of El Huerto Restaurant. Here - dishes are made with ingredients fresh from the kitchen garden. The riverside El Jardin meanwhile - offers culinary theatre with its waterside barbecue and traditional pachamanca.
We had an amazing stay. The food was incredible, especially the breakfast. And the service was better than anywhere else. They helped us with everything we needed and treated us like family :)
Outstanding
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GGuest UserBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
AAnonymous UserThis is the style I want. You can pet alpacas for free. But the room lighting is too dim, which is a bit uncomfortable. Then on the day of arrival, something went wrong and the hotel couldn't find my order. A young man at the front desk of the hotel actually said it was not his fault. Who is discussing right and wrong with you? As an employee of a luxury hotel, you should patiently help guests solve problems! It is recommended that the hotel strengthen service awareness training to deserve the title of luxury hotel. The service of other employees is still good. Special praise for Ctrip's customer service, who quickly helped me solve the problem.
LLvjingjingThe hotel environment is really nice, and the location is also very good, not far from the Temple of the Sun and the Plaza de Armas. What is incredible is that Ctrip booked us a basement on the first night, and after negotiation, we moved to the first floor for the second stay. Not only is the view not good, but the items in the room are also of a different grade. For such an expensive hotel, Ctrip still uses this kind of tricks, and they will cheat if they can, and they also want to make a profit from the price difference😱
GGuest UserWe had an amazing stay. The food was incredible, especially the breakfast. And the service was better than anywhere else. They helped us with everything we needed and treated us like family :)
KKennyCThe team is wonderful, always feel welcome and offer their services .
The morning buffet spread offers wide variety and a great start for the day .
GGuest UserThe rooms were great. The staff was especially helpful. Not of all Gonzalo. August was also wonderful. And the server Juan Marco always helped.
GGuest UserThe hotel's service and price are very good, the location is also very good, and the restaurant's dishes are also good, very recommended, there are special performances in the lobby at night, very good!
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