4-Star Hotels in East Java, Indonesia

Stayed here for 2 nights for a business trip and overall it was quite okay. The location is alright, but just take note it is quite a bit of a walk if you want to go Tunjungan Plaza. Breakfast has a good selection of food, but it gets quite crowded unless you go down early to eat. I had some issues with the TV because it keeps freezing after a while, which was a bit annoying. Also, room service missed out some things because they didn't provide a floor mat and hand towel after they cleaned the room. But for a short business trip, everything else was fine and still acceptable.

On a business trip to Surabaya, I was lucky to find a relatively new hotel at a reasonable price. The room was decent, not too small for two people. However, I was really dissatisfied with the service. In the evening, I realized our room only had two bath towels and no hand towels, so I called the front desk to ask for some. The staff member who came asked for dirty towels in exchange. I explained I didn't have any dirty towels to give, I just wanted extra hand towels. The staff member said it wasn't allowed, claiming hotel policy states a room can only have two bath towels, and any additional ones would be charged. What??? I've stayed in so many hotels, and this is the first time I've heard of such an absurd rule. In the end, we had to make do with just the two bath towels. The front desk later called me to say they only had bath towels and no hand towels either... Additionally, the hotel provides two bottles of drinking water, and any more cost money. The room itself was acceptable, but the service is far from what you'd expect from a 4-star hotel. I hope they can improve.

I had a wonderful experience at the Four Seasons by Sheraton. The location is perfect for tourists — there’s a large shopping mall right next door, making it super convenient for dining and shopping. A lively tourist street is also just a short walk away, so there’s always something to explore. The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help. Overall, this hotel offers great comfort, convenience, and hospitality. Highly recommended for anyone visiting the area!

Absolutely loved staying here! From the moment I checked in, I felt welcomed and valued. The room was spacious, clean, and very comfortable. The bed was super cozy — I slept so well! Staff were incredibly friendly and always ready to help. Highly recommended for anyone looking for comfort and great service.

One of the best hotel in Surabaya, standing on the biggest mall in Indonesia, we can feel a good holiday with another experiences. The breakfast was so amazing, have a good taste and serve with a lot of kindness. We will back again.

Overall had a great stay as a couple here for 2N. Location is pretty good with a lot of local attractions nearby like Museum Angkut and Jatim Park. The hotel also has a rooftop bar and lounge with a great view of surrounding mountains and pretty lights at night. One thing can be improved is the amenities provided, we don't even know which one is shampoo or soap, there's no label and both liquid were super watery with bright colors..

I don’t quite understand the hype surrounding this hotel. Apart from its scenic view and peaceful ambiance, there’s not much else to say about it. The breakfast was ordinary, and you’ll have to pay extra for a cappuccino, while black coffee is the only one that’s free. The TV is also quite small. I’m not planning to return here.

This is my second stay here, and I absolutely loved all the friendly staff. I'll definitely be back, but next time I'll request a room on the 17th floor. This room is perfectly fine if you're just looking for a place to rest.

Decided to stay in Ketapang Indah Hotel in Banyuwangi, because has privat access to the ocean. Its turning beautiful when sun rising✨😭 i love the breakfast, delicious❤️ actually want to stay in this hotel again when we go to banyuwangi

So far ok. Stay there for 3 days was not happy with the aminities in room. I was complain about hair dryer. Once we used is broken then technician came then fixed. After that used still on off. Second day call receptionis sending same complain about hair dryer was broken but only fixed, he said fan in problem after used in 30 sec then nit working again. They we find that kettle opener is broken n still keep using, nit changing with new one after that dripping water from inside kettle.