Featured facilities: Swimming Pool, Children's Pool, Airport Pick-up Service
Great
281 reviews
9.2/10
1 night
From JPY 10,668
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8,5/10
Very Good
TToeterTeunWe really liked our accommodation and initially we booked it to hike mount Ijen, however pick up would be around 01:00 so we decided to skip it.
Breakfast was good, would recommend including it.
Rooms were nice and spacious, bathroom was a bit dated, could use some work.
Staff very friendly but because of a language barrier we assumed laundry was free, at least that's what some staff member told us after we asked. However it was as seen on the booking just 2 pieces a night (f.e. 2 shirts).
At the bar the sold beers that were not on the menu. Beers on the menu were advertised with a price that included service charge and tax. The Beers they actually had and sold didn't have that included.
All in all we really liked our stay but these were some experience that were a tad disappointing. In the end I still highly recommend to stay here to relax.
AAe^xI highly recommend this hotel! The breakfast is incredibly lavish, and the staff are super friendly. The Echo Lounge offers amazing panoramic city views, and there's a pool too.
If your room faces the mosque at night, you can hear the call to prayer, which is quite interesting. Instead of rushing through your trip like a 'special forces' tourist, consider staying here longer. You can hire a car from here to visit Bromo, Sewu Waterfall, the mosque, and explore the fish market and old town. Enjoy a traditional local black coffee, delve into colonial history at antique shops and the Heroes Museum, and chat with the locals (I strongly advise against shopping malls, they're so boring!). That's what real travel is all about, isn't it?
(!!Breakfast staff like Ducan and Adrian were incredibly welcoming to me!!)
HHakkaGirlIndonesia offers a wide variety of accommodations, and I chose this one because a friend who visited last year raved about it! I saved it as a potential option, and later, when I started looking into volcano tours in Indonesia, I realized I could combine both! So, the 'breakfast date with giraffes' on my bucket list was finally checked off!
Quick review: Diverse experiences, excellent breakfast, and simple yet tasteful rooms (not super luxurious). Highly recommended for animal lovers!
HHans0708ARTOTEL TS Suites Surabaya (historically known as TS Suites Surabaya or listed as ARTOTEL Hayam Wuruk Surabaya on some booking channels) is a trendy 4-star lifestyle boutique hotel with best locations
AAyu TryIt's a great place to spend nights, since it is located in center of the heart of Surabaya, near the largest shopping mall in the city. The breakfast is tasty n complete. The room is quite large for family with kids
GGuest UserMoved here from another hotel despite being paid off (there was terrible)
This hotel has been very pleased with us. It is so stylish and beautiful. The room was good, clean. We were unlucky with the weather, but I represent what kind of view from the hotel pool. On 4 volcano. The whole area is detailed. Go straight and the eyes are joyful. The restaurant was delicious. Breakfast was delicious. They also have a wonderful coffee and they sell grain there. Staff is very responsive and kind. In general we are satisfied by 200%
If I honestly wanted to this hotel at once, but I read the reviews and chose the one from which 🤪 escaped, so do not believe any negative reviews here. The hotel is wonderful. Maybe you will find some minus, but I think it is the best option here! We stopped to go to Ijin. Thanks to the staff. If we had more time, we would stay here for a couple more nights.
AArunika EkawatiBanyuwangi truly is the ultimate ”sanctuary of stillness,” and ÉL Hotel Banyuwangi provides a beautiful, serene backdrop to experience it. I had a wonderful stay overall, and while there are a few areas where the hotel can step up its game, the foundation is absolutely there for this to become an exceptional property.
🏨 The Hardware & Facilities (Top-Notch!)
On the physical side of things, the hotel completely delivers. The rooms are comfortable and well-designed, the gym is well-equipped for a holiday workout, and the swimming pool area is beautiful—perfect for soaking in the quiet energy of the region.
🍳 Food & A Soothing Morning Ritual
The culinary experience was a highlight. The food quality was solid, and the local flavors were genuinely delicious. But my absolute favorite part of the morning was the outdoor breakfast area, where they offer fish feeding. Watching the fish move gracefully through the water while enjoying breakfast was incredibly calming and set a beautiful, soothing tone for the day.
🌱 Areas for Growth: Service & Sustainability
To truly elevate this hotel to a 5-star luxury standard, there are two areas I’d love to see improve:
Eco-Friendly Amenities: In a pristine destination like Banyuwangi, sustainability matters. Currently, the hotel is still using single-use plastic containers for bathroom amenities. Shifting toward refillable dispensers or biodegradable alternatives would align beautifully with the natural essence of the area.
Staff Guidance: The young team members have incredible potential and are clearly eager, but they just need a bit more structured guidance and hospitality training. With the right leadership, this passionate young staff could easily turn good service into an exceptional guest experience.
🗺️ The Verdict
Overall, I will absolutely come back! There is so much promise here, and I have high hopes that the team will take this constructive feedback to heart and continue to polish their service. If you are looking for a peaceful getaway in Banyuwangi, this is still a highly recommended spot.
#ElHotelBanyuwangi #BanyuwangiTravel #SanctuaryOfStillness #WonderfulIndonesia #HotelReview #TravelBlogger
AAnonymous UserThe hotel front desk staff were very friendly and welcoming. The facilities are complete and the rooms are spacious. However, the hygiene needs improvement, as the duvet cover and bedsheets were not changed even once during my several-day stay. The hotel has a swimming pool and a gym, and the breakfast offers a wide variety of options and tastes decent.
GGalih Prima Aditya FirdausThe location is a bit out of the way, and access is still limited as it's a new property and hadn't had its grand opening yet when I visited. However, the service was absolutely outstanding; the staff were very open to directly asking guests for feedback and suggestions. There will be more facilities in the future as it's still under development. But the view from the hotel room was stunning, both at night and in the morning. The restaurant's food was delicious too.