5-Star Hotels in Hawaii, United States

The hotel is at a really convenient location across Waikiki beach with many food options around the area. Other than that, there’s nothing really special about the hotel. The service from the staff was lacking, when we had an issue with the room, they kept asking what we wanted rather than offering solutions. We had to fight for the basics. What you see in the pics is not what you get. The hotel buffet is not worth the price, I would strongly advise against it. Rooms were dirty, run down, and a very strong mold and wet smell. The wait for the front desk is always really long. Check in took about 45 times. Phone lines to reach front desk takes a long time as well. For the price I would stay somewhere else as I know there’s better hotels along the beach that would value the business.

As the driver said, this is the best hotel in Hawaii. Before coming here, we went to the Hilton on the Big Island and stayed at the Holiday Inn on Oahu. The difference in service quality is stark. Both hotels had a 6 PM check-in time, but here, we felt the warmth and hospitality of all the staff. Knowing we were on our honeymoon and arrived early, they immediately arranged our room. All the service was so attentive. I also recommend the French cuisine at La Mer. Enjoying the sea breeze, the coconut trees under the moonlight, and top-notch service and food will surely be unforgettable. Next time I come to Hawaii, I will definitely stay here again because everything is just too perfect! ✌️

First of all, I want to praise Ctrip's customer service. On the day of check-in, the hotel said that the order had not been received. I contacted Ctrip's customer service and it was resolved within 30 minutes. It should have been early morning in China at that time. I really appreciate the speed of the customer service. The hotel is relatively new, and the sea view room I booked has a nice view. Then the front desk is still very friendly, and any problems can be solved quickly. The flight arrived in the morning local time, but I was checked in immediately, and they took the initiative to help me accumulate Marriott points. The biggest problem is housekeeping. On the day of check-in, I felt that the sheets were not new, and I could see a little shoe print and hair at the end of the bed. But I was too tired that day and didn't care. The next day when I was going to take a bath, I found that the wall of the bathtub was covered with mud, and it was obvious that it had not been wiped. When the cleaning lady came in, I asked to change the sheets and wipe the bathtub. The old lady told me that I had to apply to the front desk to change the sheets. So when I went out, I told the front desk about the sheets and bathtub again, but the front desk's response was obviously that the cleaners should change the sheets automatically. . . Then when I came back at night, I found that the sheets had been changed, but the bathtub was still not cleaned!!! Maybe because I wiped it a little the night before, the cleaner thought it was clean. But when I returned to the room, I found that the bathtub was still full of my hair that I had lost that morning. I left a $5 tip. But to be honest, the room you gave me was not clean, so why should I get more tips? Other minor issues were that the shower water pressure was not good. And maybe because of environmental protection, there was no mineral water in the room, and there were no other supplies except two cotton pads. But you can call the front desk to ask for bathrobes and slippers for free. The hotel has been open for less than a year, and the maintenance feels average. At best, it is a business hotel. If you are on vacation, apart from the problem of traffic jams, it is recommended to stay in Waikiki.

I had seen a lot of negative reviews on various platforms before, but I didn't experience any of those issues myself. 1. I checked in earlier than the official time. The front desk staff was very friendly and explained that my room was still being cleaned, so I couldn't check in immediately. I left my luggage and went out shopping. While I was out, the hotel called to say my room was ready, which was earlier than the standard check-in time. 2. I discussed my room preferences with the front desk, and I was pleasantly surprised when I got to my room. It felt much better than what I had booked.

Absolutely loved this hotel! It was spotless and very tidy. The room design was simple yet functional, perfect for a family with kids as we could easily do some light cooking. The area around the hotel is lively and great for shopping. Plus, it's only about a 10-minute walk to the beach.

Arrived in Hawaii super early this time. I'd asked my Ctrip Black Diamond concierge to contact the hotel in advance to see if an early check-in was possible (US hotels typically have late check-in and early check-out, which can be a pain). I didn't have high hopes, but when I got to the front desk around 10 AM, they actually let me check in! And they even upgraded us to a suite. The room was, needless to say, huge. Both the fixtures and furnishings were excellent. There were disposable slippers and even disposable toothbrushes. The kitchenware and tableware were very complete and functional. The dishwasher, stove, refrigerator, and other appliances were all good quality. They even had a proper duvet and a smart toilet (it barely felt like a US hotel, haha). Parking is quite expensive (valet parking is the only option at $55 per day, and it's best to tip every time you get your car). But I suppose most hotels in Waikiki are similar... nothing you can really do about it.

The room was spacious, clean, and well-appointed with all the amenities you'd expect from a hotel of this caliber. The bed was extremely comfortable, and I appreciated the quality linens and the range of pillows available. The bathroom was modern with a powerful shower and plenty of toiletries. The only minor downside was the view – I had a room overlooking the parking lot, but that didn’t detract from the overall comfort of the stay.

The bed is very comfortable, the swimming pool is great, the sea view is first-class, the service is also good, the restaurant tastes good, the disadvantage is that the restaurant is slightly expensive, and it is a great experience to enjoy the sun, green leaves and sea view in the infinity pool.

You can enjoy the beautiful sea view from the room or the balcony. Every staff greeted us warmly with “Aloha”. I accidentally lost my sunglasses on my way back to my room. The next day, unexpectedly, I got my sunglasses back when I went to ask the front desk. It’s so lucky and delightful to stay here!

My stay didn't live up to expectations. When I went for breakfast in the morning, I was told it wasn't included, even though I'd specifically confirmed it was when booking. That immediately soured my mood. Thankfully, I contacted the platform's customer service, and they resolved it quickly and offered compensation. The hotel's incredible sea view made up for the shortcomings. I really hope the platform and the hotel, especially one with such a rich history, can avoid such communication errors in the future to ensure a truly excellent guest experience.