5-Star Hotels in Hawaii, United States

The hotel is at a really convenient location across Waikiki beach with many food options around the area. Other than that, there’s nothing really special about the hotel. The service from the staff was lacking, when we had an issue with the room, they kept asking what we wanted rather than offering solutions. We had to fight for the basics. What you see in the pics is not what you get. The hotel buffet is not worth the price, I would strongly advise against it. Rooms were dirty, run down, and a very strong mold and wet smell. The wait for the front desk is always really long. Check in took about 45 times. Phone lines to reach front desk takes a long time as well. For the price I would stay somewhere else as I know there’s better hotels along the beach that would value the business.

As the driver said, this is the best hotel in Hawaii. Before coming here, we went to the Hilton on the Big Island and stayed at the Holiday Inn on Oahu. The difference in service quality is stark. Both hotels had a 6 PM check-in time, but here, we felt the warmth and hospitality of all the staff. Knowing we were on our honeymoon and arrived early, they immediately arranged our room. All the service was so attentive. I also recommend the French cuisine at La Mer. Enjoying the sea breeze, the coconut trees under the moonlight, and top-notch service and food will surely be unforgettable. Next time I come to Hawaii, I will definitely stay here again because everything is just too perfect! ✌️

Stayed for 4 nights The check-in staff was arrogant and unfriendly. The check-out staff did not explain the $48 daily destinations fee clearly, and the balance was not clearly stated. After repeated questions, they further explained, but their attitude was unfriendly. Every day, the house keeping staff put the garbage in the room into the garbage bag, but forgot to clean it up and take it away, and only made the bed. There were cockroaches in the bathroom The price is not worth the price. I believe I will not stay here again.

I had seen a lot of negative reviews on various platforms before, but I didn't experience any of those issues myself. 1. I checked in earlier than the official time. The front desk staff was very friendly and explained that my room was still being cleaned, so I couldn't check in immediately. I left my luggage and went out shopping. While I was out, the hotel called to say my room was ready, which was earlier than the standard check-in time. 2. I discussed my room preferences with the front desk, and I was pleasantly surprised when I got to my room. It felt much better than what I had booked.

The location was great, walking distance to the beach, shops , restaurants, etc. Room was nice, great views. The bell desk and concierge were super helpful and friendly. Check in was a bit slow other than that everything was good.

Arrived in Hawaii super early this time. I'd asked my Ctrip Black Diamond concierge to contact the hotel in advance to see if an early check-in was possible (US hotels typically have late check-in and early check-out, which can be a pain). I didn't have high hopes, but when I got to the front desk around 10 AM, they actually let me check in! And they even upgraded us to a suite. The room was, needless to say, huge. Both the fixtures and furnishings were excellent. There were disposable slippers and even disposable toothbrushes. The kitchenware and tableware were very complete and functional. The dishwasher, stove, refrigerator, and other appliances were all good quality. They even had a proper duvet and a smart toilet (it barely felt like a US hotel, haha). Parking is quite expensive (valet parking is the only option at $55 per day, and it's best to tip every time you get your car). But I suppose most hotels in Waikiki are similar... nothing you can really do about it.

The room was spacious, clean, and well-appointed with all the amenities you'd expect from a hotel of this caliber. The bed was extremely comfortable, and I appreciated the quality linens and the range of pillows available. The bathroom was modern with a powerful shower and plenty of toiletries. The only minor downside was the view – I had a room overlooking the parking lot, but that didn’t detract from the overall comfort of the stay.

The bed is very comfortable, the swimming pool is great, the sea view is first-class, the service is also good, the restaurant tastes good, the disadvantage is that the restaurant is slightly expensive, and it is a great experience to enjoy the sun, green leaves and sea view in the infinity pool.

The service is very, very warm. Compared with the next door Rosewood, I personally like the service of Four Seasons. The room has good lighting and is suitable for traveling alone. The room of Rosewood is more beautiful than Four Seasons, but it is not suitable for individual travel. It is more suitable for couples. There should not be 3,000 fish in the kings pond as they said. If you go snorkeling in it, the water quality is relatively turbid. I understand that it is sea water after all. It is 6 meters deep. I didn’t see a lifeguard nearby. Do what you can.

My stay didn't live up to expectations. When I went for breakfast in the morning, I was told it wasn't included, even though I'd specifically confirmed it was when booking. That immediately soured my mood. Thankfully, I contacted the platform's customer service, and they resolved it quickly and offered compensation. The hotel's incredible sea view made up for the shortcomings. I really hope the platform and the hotel, especially one with such a rich history, can avoid such communication errors in the future to ensure a truly excellent guest experience.