5-Star Hotels in Hawaii, United States

Went there for our honeymoon, and the partial ocean view was actually better than I expected! The room condition itself was all fine, but the bathroom was the worst! It's a dry bathroom, but there's no shower door or curtain in the shower stall, so it literally floods... I almost slipped several times in the bathroom. And the towel rack is right above the toilet, so you can't even hang towels there. There's some kind of hook by the door, but how are you supposed to hang all your towels there? Also, for honeymoons, everyone usually gets welcome gifts and decorations... but after checking in, there was nothing. When I asked at the info desk, they said it's something they do after you've stayed one night, on the evening of the next day or something. They just brushed me off, and there was nothing at all during our entire stay. When I mentioned these issues at checkout, they gave me a box of cookies, but it felt like I was being treated as a difficult customer... Anyway, aside from these problems, it wasn't bad, and Hawaii itself was absolutely wonderful!

As the driver said, this is the best hotel in Hawaii. Before coming here, we went to the Hilton on the Big Island and stayed at the Holiday Inn on Oahu. The difference in service quality is stark. Both hotels had a 6 PM check-in time, but here, we felt the warmth and hospitality of all the staff. Knowing we were on our honeymoon and arrived early, they immediately arranged our room. All the service was so attentive. I also recommend the French cuisine at La Mer. Enjoying the sea breeze, the coconut trees under the moonlight, and top-notch service and food will surely be unforgettable. Next time I come to Hawaii, I will definitely stay here again because everything is just too perfect! ✌️

First of all, I want to praise Ctrip's customer service. On the day of check-in, the hotel said that the order had not been received. I contacted Ctrip's customer service and it was resolved within 30 minutes. It should have been early morning in China at that time. I really appreciate the speed of the customer service. The hotel is relatively new, and the sea view room I booked has a nice view. Then the front desk is still very friendly, and any problems can be solved quickly. The flight arrived in the morning local time, but I was checked in immediately, and they took the initiative to help me accumulate Marriott points. The biggest problem is housekeeping. On the day of check-in, I felt that the sheets were not new, and I could see a little shoe print and hair at the end of the bed. But I was too tired that day and didn't care. The next day when I was going to take a bath, I found that the wall of the bathtub was covered with mud, and it was obvious that it had not been wiped. When the cleaning lady came in, I asked to change the sheets and wipe the bathtub. The old lady told me that I had to apply to the front desk to change the sheets. So when I went out, I told the front desk about the sheets and bathtub again, but the front desk's response was obviously that the cleaners should change the sheets automatically. . . Then when I came back at night, I found that the sheets had been changed, but the bathtub was still not cleaned!!! Maybe because I wiped it a little the night before, the cleaner thought it was clean. But when I returned to the room, I found that the bathtub was still full of my hair that I had lost that morning. I left a $5 tip. But to be honest, the room you gave me was not clean, so why should I get more tips? Other minor issues were that the shower water pressure was not good. And maybe because of environmental protection, there was no mineral water in the room, and there were no other supplies except two cotton pads. But you can call the front desk to ask for bathrobes and slippers for free. The hotel has been open for less than a year, and the maintenance feels average. At best, it is a business hotel. If you are on vacation, apart from the problem of traffic jams, it is recommended to stay in Waikiki.

I had seen a lot of negative reviews on various platforms before, but I didn't experience any of those issues myself. 1. I checked in earlier than the official time. The front desk staff was very friendly and explained that my room was still being cleaned, so I couldn't check in immediately. I left my luggage and went out shopping. While I was out, the hotel called to say my room was ready, which was earlier than the standard check-in time. 2. I discussed my room preferences with the front desk, and I was pleasantly surprised when I got to my room. It felt much better than what I had booked.

Location: The hotel's location is excellent, making it convenient to get to the beach or other attractions. The valet service was also very good. Ambiance: The environment is great; you can see both the sunrise and sunset. Enjoying the breeze on the balcony while watching the sunset in the evening was incredibly relaxing. Facilities: Some facilities were under maintenance when we visited, but we didn't use the hotel's facilities much anyway, so it was fine. The only minor drawback is that the public areas are a bit small, which doesn't quite give it the feel of a resort. Hygiene: Very clean. The hotel's newly renovated style is also very minimalist. Housekeeping cleaned all used dishes and cooking utensils daily, which was a big plus.

The location was great, walking distance to the beach, shops , restaurants, etc. Room was nice, great views. The bell desk and concierge were super helpful and friendly. Check in was a bit slow other than that everything was good.

The bed is very comfortable, the swimming pool is great, the sea view is first-class, the service is also good, the restaurant tastes good, the disadvantage is that the restaurant is slightly expensive, and it is a great experience to enjoy the sun, green leaves and sea view in the infinity pool.

Large island parent-child ceiling. Children over 5 years old can host the kids club, which is much larger than Auberge. Children under 5 years old can play with adults and eat for free at any restaurant in the hotel. There are 3,000 kinds of fish in the kings pond. The water surface is calm and safe, which is very suitable for children to snorkel. The fly in the ointment is that there are many people in the room, and the service is not in place. The efficiency is far worse than that in China. Every day for breakfast, you have to wait in line for a seat. Coffee is usually served only after eating. ; Second, the quality of the beach is generally only a small part in the middle that is suitable for walking and is far from Lanai's four seasons, but it is also better than auberge's beach where you can't get down at all. Generally speaking, it is a better hotel on the Big Island.

My stay didn't live up to expectations. When I went for breakfast in the morning, I was told it wasn't included, even though I'd specifically confirmed it was when booking. That immediately soured my mood. Thankfully, I contacted the platform's customer service, and they resolved it quickly and offered compensation. The hotel's incredible sea view made up for the shortcomings. I really hope the platform and the hotel, especially one with such a rich history, can avoid such communication errors in the future to ensure a truly excellent guest experience.

I've been here many times, and it's still wonderful! However, it's a shame that the counter for Japanese people that used to be there is no longer there, but I still think this is the No. 1 hotel on Maui. There are very few photos of the hotel, but they are of the club lounge or the restaurant next to the golf course.