Posted on Jul 21, 2025
Imran LondonExcellent 5 star hotel with exceptional staff. I had the pleasure of a young lady from guest relations help me with an internal flight ticket issue I had, and she also helped me book some business class coach tickets to Islamabad showing me considerable care.
All the staff are kind and courteous and will do the upmost to help hotel guests.
Rooms are well appointed and the beds are very comfortable.
Gym was large with good equipment for cardio weights., whilst the pool was perfectly temperature controlled.
I genuinely was surprised and impressed with how good this hotel is and I would definitely go back in a heart beat.
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Price per night from:INR 8,855
Posted on Jul 3, 2026
BUFFWINThe room was good, just a standard twin. There's a bellhop on the first floor to help with luggage, which is nice, but the front desk being on the fourth floor is a bit inconvenient. The room was quiet and soundproofed well, though the air conditioning was a little noisy, even if it worked perfectly. Housekeeping was good too, with daily service. Just a heads-up: laundry service is only available before 10 AM, and clothes are returned by 7 PM. If you drop off laundry between 10 AM and 12 PM, there's a 50% surcharge, and after 12 PM, it's 100%.
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Price per night from:INR 6,150
Posted on Oct 24, 2024|Premier Twin Room-Non-Smoking
Guest UserThe hotel has a great location, conveniently close to Lahore Airport, and the premises felt very secure with several security checks before reaching the lobby. I was warmly greeted by a hotel representative who picked me up and took me to the hotel. Both the buffet breakfast and dinner at the hotel restaurant were excellent, offering a wide variety of delicious food. The staff across all areas, including the reception and restaurant, were very respectful and helpful. I want to especially mention Muhammad Arslan, who stood out for his attentiveness and dedication to serving all guests with the utmost care.
However, there are a few areas that could be improved. First, the prayer hall is located in an awkward and unclean area. I noticed a family struggling to find a suitable place to pray, and the staff was not even aware of the Qibla direction. They ended up praying in the executive room, which was not ideal. Secondly, the café and restaurant lacked alternatives like almond or soy milk, which is important for guests with allergies. Some in-room amenities, like the dental kit, were missing at check-in and appears the second day after the room makeup. The swimming pool ladder felt weak and was not deep enough, which could be a safety concern. Additionally, the iron in the room was dirty, broken, and leaking water, which made it difficult to use.
Overall, I had a pleasant stay but hope these points will be addressed to enhance the guest experience further.
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Price per night from:INR 8,186
Posted on Apr 8, 2026
Guest User
The hotel itself was nice, however they had a sports team staying here. They cordoned off areas and path ways, it was a lot of bother up until they left. I would suggest if you are staying here, check before hand if there is such an event going on. They give priority to the athletes and make you stop from crossing even the lobby and going to your room.
I did wish I stayed at some other location instead while the team was here but as soon as they left things got a lot better.
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Price per night from:INR 6,905
Posted on Feb 25, 2026
Sharjeel Larik
Overall experience was good. I have been going to this hotel since I was a little boy in the 90s.
The good: Quality service. Amazing breakfast buffet with local and continental options. Breathtaking view. Consistency across 3 decades.
The bad: Facilities are very outdated and need a big upgrade. My 4 year old played on the same swings that I played at his age. Great for nostalgia and recreating old pics. However, shows how outdated things are. In fact, some were just broken. Table tennis and squash rooms that were freely available for guests years ago are closed and replaced with some 4D entertainment which wasn't functional. Not much for recreation for a resort-type hotel. Room TVs were not smart TVs.
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Price per night from:INR 13,995
Posted on Aug 9, 2022
Bobbi
The room service and laundry were really efficient. Although they have some run down older rooms, there are also large beautiful rooms available with hairdryer and wardrobe. The air conditioner worked well. The breakfast was decent. The downside was no hot water.
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Price per night from:INR 2,748
Posted on Jun 6, 2026|Deluxe Quad Room
Guest UserIt was wonderful stay with this hotel… staff was so cooperative and best thing is that rooms were cleaned. They served us welcome breakfast too… with this price its ok
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Price per night from:INR 2,022
Posted on Nov 16, 2024|1 Queen Bed, Pool Wing, Non-Smoking
Guest UserThe room was clean and tidy, but the hair dryer was broken and needed to be replaced in time. The buffet breakfast was very rich.
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Price per night from:INR 7,702
Posted on Jun 20, 2024
Mr U H Shah
Brilliant experience and lovely staff.
I had a great time and would like to come back on my next visit.
Very happy with trip.com and Serena hotel . Just wow especially for my special occasion.
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Price per night from:INR 9,781
Posted on Dec 27, 2025
Guest User
Absolutely excellent time and stay at the Ramada the room was stunning and excellent guest service. But the swimming pool was extremely cold in the winter and gym too small ....no salon massage available and only one tiny shop.
There should be more shops in the hotel and a small office where people can change current.....no international cash pointi
Lile standard chartered. But other than that it was lovely and clean enjoyed our time there it was very well spent
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Price per night from:INR 9,197