Hot Springs Hotels in Hainan, China

Stepping into the room, the huge floor-to-ceiling windows framed the 'private beach' perfectly, like a painting! In the evening, sitting by the window watching the sea, enjoying a cozy moment by the bathtub, with coconut trees, white tents, and beach umbrellas outside. The sound of waves mixed with the evening breeze felt like stepping into a holiday scene from a movie. The old pottery jar was brimming with pink flowers, and tall palm trees provided ample shade. Posing for photos with the sea as a backdrop, my straw hat and green backpack instantly created that 'island vibe' in every shot. The beach was equally stunning: crystal-clear water, soft golden sand, and small fishing boats gently beached. In the distance, a few fishing figures dotted the horizon. Walking barefoot on the sand, watching the clouds drift by, all my worries were swept away by the sea breeze. From the meticulous landscape design and the romantic sea views from the room, to the relaxed beach terrace, this guesthouse truly embodied the 'island dream' in every single detail. Staying here, I finally understood what it means to 'live life poetically and give your holiday back to the sea.' Coming here during my pregnancy, with convenient pick-up and drop-off, was incredibly helpful!

This is a really comfortable hotel. Every time I visit Haikou, I make sure to stay here for a night. The main reason is their amazing 830-meter deep hot spring directly in the rooms – a soak there just melts away all the fatigue. The rooms are spacious and bright. Plus, the hotel is very close to the Qilou Old Street, just a short taxi ride (minimum fare). There's even an airport shuttle nearby. It's truly great.

Not great value for money, and the overall experience was pretty mediocre. The fact that the island was reclaimed from the sea, and the various buildings on it, are quite astonishing, but it's a real shame how many areas are neglected and falling into disuse. With over 5,000 rooms, the hotel had a high occupancy rate during the holiday, making the lobby feel like a chaotic market, packed with people and incredibly noisy. There were significant delays for check-in, and breakfast was practically a free-for-all, with extremely poor food quality. Room cleanliness was terrible; there were scratches all over the walls, and the bed runner was damaged and still had dried food crumbs from the previous guest on it – makes you wonder how long it hadn't been washed. The room itself was tiny, and when I asked for an extra pillow, I was told they didn't have any. We were a family of one adult and two children, both around six years old, but were told we had to purchase an additional child's breakfast, as two small children couldn't count as one adult. For nearly 600 RMB a night, with nothing included, it really wasn't worth it.

The lobby service was attentive; the staff proactively helped with luggage and directed me to the front desk, and the shuttle bus driver was also very friendly. However, there was a lack of knowledge regarding hotel products. When I asked questions, I was told to call customer service from my room. Customer service couldn't answer immediately and said they would get back to me later. There were several issues in the room: many mosquitoes, and the floor drain in the balcony hot tub was broken. For a hot spring resort hotel, it was surprising that mosquito nets and bathtub liners were not provided. I had to call a total of four times to communicate these issues, which made for a poor experience.

Overall, my stay was fantastic! The hotel environment was comfortable and spotless, making the entire check-in process smooth and worry-free. My concierge, Zirong, even shared duty-free vouchers, which saved me a good amount of money. The support decorations I requested in advance were perfectly executed, creating an amazing atmosphere. Zirong was patient and attentive throughout, and any requests I had were handled promptly. The thoughtful and thorough service made this stay particularly memorable. A truly perfect experience!

The facilities and services were excellent, very warm and thoughtful. They even upgraded my room for free! I called ahead to confirm my check-in time, and they turned on the air conditioning to cool the room beforehand, which was incredibly considerate. The entire hotel environment is very quiet, comfortable, and pleasant, and the hygiene is top-notch. Overall, everything was great. Transportation was super convenient with shuttle buses available for pick-up and drop-off, and it was also very easy to get to the duty-free shop by bus. Highly recommend staying here!

The service was excellent, and all the staff were incredibly friendly. First, they upgraded our room upon check-in. When we noticed a strange noise from the air conditioning, they immediately sent a technician to fix it. They even offered to change our room if we weren't satisfied, which was very prompt. Second, a package arrived at the smart locker before we checked in. The staff, upon learning this, informed us that the locker was quite far away and proactively went to retrieve it and deliver it to our room. That was incredibly thoughtful! Third, even the cleaning staff were wonderful. They'd ask what you needed and were happy to help with any requests. However, there are a few drawbacks: First, there's no direct beach access from the hotel, nor is there a beach right across. You have to walk about 10 minutes to get to it, with one side being rocky and the other being the sandy beach. I'd recommend taking a Didi (ride-sharing service) because it's too hot and tiring to walk. Second, the hotel's recreational area isn't very large. While it's enough for younger kids, older children might find the facilities a bit limited. Third, despite the cleaning lady's friendly attitude, the room wasn't as clean as it could be. I mentioned to her that there were ants on the floor, especially in areas that weren't mopped due to the humidity, which was quite noticeable.

True to its reputation as a conference hotel, the property is grand and impressive. The room amenities are thoughtfully designed, and the staff training is exceptional. Special mention goes to Julia Xu, our concierge, who contacted me days in advance. She was incredibly attentive and thorough in understanding our needs, and her responses were remarkably prompt – it felt like she always had her phone in hand! Polite and patient, she made the first stop of our Hainan trip a delightful experience. It’s a wonderful hotel with wonderful staff; I’ll definitely stay here again on my next visit.

The room was spacious, bright, and clean, with all the amenities you could ask for. The service was incredibly warm and attentive. The hotel itself has several dining options with a variety of cuisines, which was a real plus. Encountering five-star service at a five-star hotel during the off-season, and getting such great value for money when booking now, made for a truly rewarding experience. Joan and Shela, the ladies at the front desk, were especially welcoming with their radiant smiles, making me feel right at home.

Very satisfied with the convenient location for sightseeing. The room was comfortable, clean, and relaxing. The facilities were excellent, and the toiletries were easily accessible. The front desk staff provided friendly service with a smile throughout our stay, which was a huge plus.