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Sapphire Addis
4.1/538 Reviews

Sapphire Addis

Addis Ababa|0.98km from Addis Zoo Peacock Park
I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .

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Top rated hotels in Addis Ababa

Searching for hotels near Addis Zoo Peacock Park? Compare room rates and reviews to find your ideal stay.
Magnolia Hotel & Conference Center
3.6/514 Reviews
The customer service was very poor. There was black mold growing above my shower. Overall this hotel presents a nice front but when you get beyond the facade of nicety you find a slum lord mentality. It is true that when you make a customer happy they probably won't say anything but when you treat them poorly they will tell the world... Well that is true here. I had a legitimate complaint and was told there was no managers on duty that could address it. Out of trying to solve my issue the front desk apparently called the ”owners son” who was to be consulted in case of no managers being available. He offered to give me ”free services” next time I came to the hotel knowing full well I was about to fly out and would not be back. I had asked for at least a partial refund or some kind of compensation which he refused.
Caravan Hotel Addis
3.7/523 Reviews
This run down place does not even deserve a single star. I paid for 7 nights and left the hotel after 1 single night not even asking for a refund! The dirtiest, most derelict hotel i've ever been to in Addis Ababa. I almost electrocuted myself when i tried to take a bath. I opened the water taps and water started bursting from every hole and the floor was flooded in a few seconds. Closed the taps when i realized the water had already inundated the bedroom. Tried to get out the tab and DANGER realized that a plugged electricity socket was literally at floor level and water almost reached it ! I waited for the water to drain, throw 2 towels on the floor and jump out of the bathroom stepping on those dry towels. I left the hotel immediately and even thought of calling the police. The hotel is a big scam.
South Gate Hotel Apartment
4.6/57 Reviews
The hotel is very good, near the main strategic points of the city. The reception and hospitality of all hotel staff were excellent. We only arrived, Sirak, the manager of the establishment, made a staff member available to us who accompanied us gently and without any cost, to a local phone store to solve our Internet connection. The official stayed with us until we were taken into account and was the intermediary between us and the company's official, which made communication very easy. Whenever we were going to the reception to ask for some information, etc., they offered tea or coffee while waiting for the answer, the very comfortable and well-equipped apartment and the cleaning, perfect. Finally, it is worth noting that at our exit Mr Sirak took the task of getting a taxi (paid for the hotel) to transfer us to the airport, which was not included in our package, it was a very kind gesture. Super recommend that place for visitors to Addis Ababa.
Azzeman Hotel
3.9/510 Reviews
Over all a decent hotel, with spacious room, very comfortable bed and bedding. I have all my food from room service, and I was quiet happy with the food quality and service. I must say that most of the staffs very friendly and helpfully and caring. Something to improve. Internet is very slow and not consistent TV channels selection very limited and small size Amenities are very limited in bath
Sapphire Addis
4.1/538 Reviews
I stayed here for almost a month. First week experience was unfortunate as I had to do quarantine for 7 days and the room was uncomfortable. It wasn’t as clean as it could have been at all. The window had no light which made it very hard to work online, especially when you have meetings and daily video meetings. The room was very very cold and no heaters. Some of the lamps didn’t work either, the lightning could be improved. This affected my work The construction opposite the window was quite creepy as it stole all the natural light away and it looks quite scary. During the first week, I was told different information by different staff which was confusing. Unfortunately my COVID results were late, which had me ending up extending my stay for future two days. However the staff did apologise and the manager personally contacted me few times. After the quarantine, I was moved into a much better and cleaner room, which allowed me to work online with good natural light and amenities in the room. Overall the staff was friendly, I could see the chefs cooking with hygiene measures and everyone practiced food hygiene , washing hands etc. Suggestions : I had someone call me at midnight during my first 7 days to say the laundry was ready. It freaked me out as the timing is unacceptable to call a guest at that time. Perhaps better training should be in place. Once I wanted to have a drink in the restaurant/bar and the waiter told me I should drink in my room. Later I saw other people drink in the bar. They should communicate with each other or with the manager to see what’s allowed or not. Staff should communicate more with each other for better understanding so they can inform customers the same thing and not different. The staff should understand that sometimes If the customer feels distressed, you need to acknowledge that and not excuse it. Perhaps because of COVID the rest of the hotel amenities were closed as I was told the bar on 9th floor is closed, there is no spa, the jewellery and gift shop was shut, the gym was not accessible. The location is in perfect location in Bole, close to restaurants and cafes. There is Infiniti cafe right next to the hotel which is great. Overall, I do think the staff were friendly and helpful and tried to help when they could. Some of the staff were extra kind and really reassuring such as one the staff in front desk who helped me change to the new room and directed me to Edna mall and helped with transport etc. Some of the wait staff were really friendly and always asked how I was and how my day was which was sweet and kind. The hotel is safe and secure with security measures. The manager also checked in few times and personally dropped me off to the airport which was reassuring and kind of him. I am hoping to come back soon and I will stay here again when I return to Addis .
Sabon Hotel
4.4/514 Reviews
The Sabon Hotel is around 2 km from Bole International Airport.The hotel is situated in Bole town.I had room in 10th floor with room no. 1006 attached balcony and I can see the whole town from my balcony.They have huge variety of Breakfast and meals.The staff are very cooperating and helpful.I would like to specially thanks to Miss Lwlit & Selam from front office and Miss Wevneshet from room service who provide me such a delicious breakfast and other meals. Thanks Good luck. See you soon..:)

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