Guest User
January 30, 2024
The front desk attendant, Anthony, was discourteous and neglected to verify the hotel voucher or our confirmation for the registered name, causing inconvenience to us as Asian customers arriving from Hartsfield–Jackson Atlanta International Airport to Extended Stay America Select Suites - Atlanta - Alpharetta. Despite prepayment, credit card authorization, and a 27-day reservation made two weeks earlier, entry was denied, with Anthony citing overbooking without examining the provided hotel voucher or confirmation. This resulted in an unpleasant experience for a group of 8 people, including a delegate falling ill due to the cold weather, making this property not recommended for stay. Please avoid this property!