Anonymous User
January 29, 2024
This is my first time staying at Xi'an Hotel, and also my last time choosing Xi'an. Overall, it is very bad. The hygiene is particularly poor. There are hairs everywhere on the floor of the toilet. The bed sheets and pillows are not clean. There are hairs on them. There are many stains that cannot be washed clean. It looks very dirty. The service attitude of the front desk staff is not very good. The wallpaper is leaking and falling off. The ceiling is also leaking and soaked. The next morning, I don’t know if they are doing renovations early in the morning! The room is also cold, not warm. The front desk said that the government provides unified heating and it has nothing to do with them.
Facilities: The door is also problematic. When you close the door, the door will keep reminding you that it is not closed properly
Hygiene: Poor
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