I stayed in three hotels in Bali, and this is the one with the worst service in my opinion, but the most expensive one
When I booked the room, it was said that there would be a pick-up service. I couldn’t find a way to contact the hotel. I tried various methods of customer service, such as calling, emailing, whatsapp, etc. when they arrived at the local area. In the end, they replied to the email very late and asked us to contact us via WhatsApp. A five-star hotel should take the initiative to WhatsApp guests and provide a phone number when booking a room.
When we left, we booked a pick-up service at 9:45. We wanted to check out at 9:00 and have breakfast before leaving, but the staff asked us to get in the car when we checked out. Finally, we hurriedly finished our breakfast and left.
The view of the hotel is beautiful, but the service is really bad, and I will not stay again
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