Grand luxurious hotel with pathetic service! When we Checked in no one from the staff assisted us to our room. It’s a large property with lots of rooms everywhere, some lift have only access to some particular floor. So we had to walk around confused to find our room, every time we ask for help they told us to get the lift. Why they can’t simply assist us to the room since it’s a large place and finding room is not at all easy. Now the room we stay in, is far away from the entrance gate. They had plenty of buggy waiting outside but they weren’t helping is to get to the gate. It was like bad attitude and laziness all around. The one thing I noticed that when I get to the balcony and near the lake side there’s some horrible smell coming up, like the one we gets when we visit zoo, like animal piss or something. Don’t exactly know what produces this smell, but that was horrible. I must say apart from horrible customer service, the room was amazing, spacious, and the amenities provided were awesome