Top 5-Star Hotels in Berlin

The breakfast was excellent. I drink tea a lot and there were a variety of tea I could choose and I could choose to brew a cup or a pot of tea. They served different kind of eggs, including omelets. The room is very clean and well equipped with coffee maker and kettle.

We are just home from Berlin & this beautiful hotel. We had an amazing stay. The hotel location is wonderful in a leafy quiet street with a small shopping mall underneath & just a 15 minute walk from the main attractions in West Berlin. The nearest subway is a 2 minute walk away too. We had a room on the 5th floor with a balcony, the room was extremely spacious with a brilliant shower. Breakfast was fantastic & all the staff were so helpful & made our stay in Berlin so special, thank you, we will be back ❤️

I was attending a conference in Berlin and stayed at the Adlon Kempinski Hotel, adjacent to the Brandenburg Gate, close to the Reichstag Building, and not too far from the Victory Column. The hotel is beautifully decorated, the room is not too big and relatively compact, but the facilities are complete, the bedding is excellent, and you can have a good rest. The breakfast conditions are very good, with complete dishes, rich fruits and elegant environment.

The location of Hilton Berlin is fantastic and the exterior of the hotel plus the lobby is very beautiful. Very walkable location with many surrounding dining and sightseeing options. Overall, housekeeping was good. The rooms run fairly small and look dated, so value for money is not that great. Bathroom is clean but not very well-maintained, especially the toilet. The check-in concierge staff were ok but I would expect friendlier and more proactive service for the price we were paying and being a diamond member as well. The staff who was a blonde lady with glasses checked me in and out and was the friendliest staff i encountered during my stay. Rarely did the other staff smile or greet us when we walked past them and they generally did not have great customer service skills, and generally just unfriendly. The front door concierge and door staff were much friendlier and greeted us more than the check-in staff. I also had a very terrible experience with the night security staff when my friend and I came back to the hotel around 6 am after a night out. We walked in and were stopped by a man who was not wearing any uniform, or any attire to signal he was working at the Hilton, and in regular clothes, he was a bit hard to understand because he had a thick accent, and I thought he might be another patron at the hotel or a taxi driver, so I politely smiled at him and said “no thank you” and walked towards the elevator. He got extremely angry, began shouting at me, and said he was a worker there and showed me his keys with a Hilton keychain. He wanted to verify that we had a room key. While we were taking out the key, he was calling me rude and dismissive and that I was a terrible person. It was so jarring because there was no need to be that rude, he was acting like I shooed him away when I’m reality it was a miscommunication. He then went into the back of the concierge to complain about me loudly, didn’t even wait till I was out of earshot. It was hard to identify him as a staff, much less security, and I didn’t need to be scolded like a child. Overall, very unprofessional and made the remainder of my stay feel much more sour. I can look past the dated rooms because I know that is out of the staff’s control at that point of time. But unprofessional and unfriendly staff make the value of my stay and diamond member status much worse.

We arrived to a friendly welcome at this lovely hotel . Excellent room, well appointed with a modern ensuite bathroom . Breakfast was a well laid out buffet with plenty of choice . Staff were once again very friendly and courteous with pots of tea or coffee served at the table . The hotel was well placed for sightseeing Berlin and we would thoroughly recommend it if that is the purpose of your visit . The foyer has a unique and fascinating light display which is a lovely feature to watch in the evening with a quiet drink . We understand that there is a pool and gym facility but unfortunately we didn't have time to visit that section of the hotel during our three night stay .

This was our second time at this hotel and I just want to say what an outstanding stay it was. From the check in at reception to the amazing staff to the rooms and to everything else, it was excellent. This hotel only gets better and better. Keep the service up. All of the service was excellent. I am not mentioning names as there will be to many names to mention and every single member of staff was lovely. I will recommend it to everyone I know going to the Berlin. It is a feeling of home and I am now sitting back at home, and cannot wait for our next time.

There is a big fish tank, I think it's a bit interesting. I stayed in Berlin for a day, and there was nothing wrong with it. I think I can live. There is a subway station nearby and I don't know if it's the train station.

The location is very good in the heart of Kudam ,close to the Zoo train station. The staff is very nice and helpful. The lobby, restaurant,bar ,swimming-pool are very nice and classy .Unfortunately ,the standard rooms are quite outdated ,especially bathroom,. The furniture's are looking really like from 1980 s,with wired mirrors at the entrance . I was feeling like in a changing room. Overall the stay was good in my room. I believe they may have updated rooms too.

Four things to know about this hotel before you book. 1. If you book early you will pay more. 311 euros a night booked three months ahead. 200 euros a night booked three weeks ahead. Look at any booking website. 2. On check-in they take the full amount of your stay from your credit card, plus a 50 euros a day deposit ”in case you use the mini-bar”. (In fact the mini-bar is empty - see photo). This might be a problem if you have credit limit issues. 3. They use sweaty, clammy poly-cotton bed-linen - see photo of label. You cannot change hotels because they have already trousered your money. To sleep properly we had to buy our own fully cotton bed-linen - see photo of receipt. The reason they use poly-cotton is explained on the manufacturer's website: ​”Bed linen must be lightweight...thus allowing staff to work faster....Experience shows that savings of 5 to 10% can be achieved”. Nothing about the comfort of guests. The staff say that all Westin hotels use poly-cotton. Totally unacceptable in a serious hotel and we shall not stay in a Westin hotel again. 4. Because of the hotel's layout, most bedrooms are 50 to 120 meters from the elevators. In the course of a day you can easily walk a kilometre or more to and from your room. In other respects it is well positioned, if you wish to be in Mitte, the breakfast is good, and the staff are professional and helpful to the extent that the chain allows. Garden rooms are a very little bit smaller than rooms on the street, but much quieter and a few have a balcony.

The hotel is ok, but I feel ripped off. When we arrived at the hotel, the front desk told us that we could upgrade the room type for 80 euros, 160 euros for two days, and we paid 320 euros for 2 rooms in total. When we got to the room, it was actually the room type we booked before. Other things were ok, the breakfast and the executive lounge were good.