Top 5-Star Hotels in Berlin

The breakfast was excellent. I drink tea a lot and there were a variety of tea I could choose and I could choose to brew a cup or a pot of tea. They served different kind of eggs, including omelets. The room is very clean and well equipped with coffee maker and kettle.

My colleague and I had pre-booked rooms with King-size beds, but we were given rooms with narrow Twin beds, which were uncomfortable. We were told that, unfortunately, there were no King rooms available, although judging by the light coming from the windows, half of the rooms appeared to be empty. The worst part was that the two of us were given rooms at the very end of the hallway on the ground floor, directly above the parking exit. It was unbearably loud starting at 5 a.m., making it impossible to sleep. On top of that, right above this parking exit, there was a flag with the hotel logo that was poorly secured, and it squeaked all night in the wind. From 5 a.m., deliveries began through the parking area, with carts rolling back and forth, creating an unbearable rumble and noise that echoed through the rooms. This is a very clean hotel with nice complimentary amenities like a restocked minibar, and overall it’s a good property. However, the way we were treated — being given the worst possible rooms — ruined the entire experience for us.

The room is very big. It is on the second floor. You can walk out of the room and there is a small garden. The bed is very comfortable, not too soft or too hard, great. The Berlin Gate is right outside the door, and the subway entrance is less than 50 meters away. The transportation is extremely convenient. The breakfast is great, there are many waiters, coffee, tea, and food that needs to be waited for can be ordered and asked to be delivered by the waiter. In short, the experience is very good. I will come again.

The location and physical aspects of the hotel were good. However, the service, especially from the night manager, was HORRIBLE. We booked 3 twin rooms. Note that the price is different between twin and double rooms. We arrived late at night due to flight delays and were very tired. During check in we were told that there were no more twin rooms because the hotel was full. What's the point of paying more for twin rooms if the hotel does not reserve them for us? When we asked for an extra bed to be added, we were told that there isn't enough space for it. This is not true as we had already been inside the rooms and they were big with lots of space. After much haggling and after the night manager put on a show by going in to the hotel's office for a few minutes, he came back to say that he can change one of the rooms and put in an extra bed. We were still not satisfied and so we insisted that the hotel can do something to rectify the matter. After doing another round of putting on a show, the night manager came back and said that he can now add and extra bed to another room and would also give us a 50% discount for 2 of the rooms. In addition, he said that we could take the 2 bottles of mineral bottles (these are chargeable) for free. The fridges in the rooms have sensors to detect if the drinks there are taken. The next day we checked with the reception to make sure that we would not be charged. The lady who assisted us checked and said that there was a note saying that we would not be charged. When I got my credit card statement, I found a charge for the 2 bottles of mineral water. 16 euros. Ridiculous. Throughout this ordeal, I must say that the night manager's attitude and manner were really bad. For example, I don't remember seeing him smile at all even when he first came to talk to us about the rooms. Our holiday was marred by this. Hilton is a high class brand of hotels but the service leaves a very bitter taste in our mouths.

Great location, great bfast, clean room Room is quite spacious. Around 7mins walk to KaDeWe Also close to subway Bfast is not cheap but great quality with various choices + u get convenience

The room is very clean, the service staff is also very enthusiastic, I can find my lost things, this feeling is great, especially the bus at the door, you can basically go to all the attractions you want to go, very convenient. Be careful of the restaurant at the door, it looks very business, but in fact most of them are hotel guests

The aquarium in the middle was broken. The room I booked was facing directly. I thought it would be beautiful, but the reality was bleak. It is very close to the Berlin Cathedral and the TV Tower. Everyone says that Berlin is old, but I love it.

The location is very good in the heart of Kudam ,close to the Zoo train station. The staff is very nice and helpful. The lobby, restaurant,bar ,swimming-pool are very nice and classy .Unfortunately ,the standard rooms are quite outdated ,especially bathroom,. The furniture's are looking really like from 1980 s,with wired mirrors at the entrance . I was feeling like in a changing room. Overall the stay was good in my room. I believe they may have updated rooms too.

We booked 2 rooms for 3 nights for our family tour with two kids. The location is super convenient, within walking distance to The Brandenburg. The rooms were cosy and clean. Just that you better check the bottles in the bathroom as the show gel one was empty in one of our rooms. Breakfast was amazing with lots of options. Overall we had a wonderful stay at The Westin!

This is not the first time I have stayed at this hotel, great location, fresh renovation, everything is super